Building Trust in Mental Health Chatbots: Safety Metrics and LLM-Based
Evaluation Tools
Building Trust in Mental Health Chatbots: Safety Metrics and LLM-Based
Evaluation Tools
Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware support. Materials and Methods: We created an evaluation framework with 100 benchmark questions and ideal responses, and …