FEEL: A Framework for Evaluating Emotional Support Capability with Large
Language Models
FEEL: A Framework for Evaluating Emotional Support Capability with Large
Language Models
Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial methodologies face challenges in effectively appraising the emotional support capability. These metrics exhibit a low correlation with human judgments. Concurrently, …