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What Helps Transformers Recognize Conversational Structure? Importance of Context, Punctuation, and Labels in Dialog Act Recognition
Abstract Dialog acts can be interpreted as the atomic units of a conversation, more fine-grained than utterances, characterized by a specific communicative function. The ability to structure a conversational transcript as a sequence of dialog acts—dialog act recognition, including the segmentation—is critical for understanding dialog. We apply two pre-trained transformer …