Business, Management and Accounting Strategy and Management

Supply Chain Resilience and Risk Management

Description

This cluster of papers focuses on the concept of supply chain resilience, risk management, and disruption mitigation strategies in the context of global supply chains. It explores the impact of pandemics, the complexity of supply networks, and the development of organizational resilience through business continuity planning.

Keywords

Supply Chain Resilience; Risk Management; Disruption Mitigation; Supply Network Complexity; Organizational Resilience; Pandemic Impact; Global Supply Chains; Supply Chain Risk; Business Continuity Planning; Adaptive Systems

Stories from Nokia, Dell, UPS, Toyota, and other companies show how firms can reduce their vulnerability to high-impact disruptions, from earthquakes to strikes, from SARS to terrorism, and use them … Stories from Nokia, Dell, UPS, Toyota, and other companies show how firms can reduce their vulnerability to high-impact disruptions, from earthquakes to strikes, from SARS to terrorism, and use them for competitive advantage.
Preface. 1. Managing the Unexpected: What Business Can Learn from High-Reliability Organizations. 2. Expectations and Mindfulness. 3. The Three Principles of Anticipation. 4. Principles of Containment. 5. Assessing Your Capabilities … Preface. 1. Managing the Unexpected: What Business Can Learn from High-Reliability Organizations. 2. Expectations and Mindfulness. 3. The Three Principles of Anticipation. 4. Principles of Containment. 5. Assessing Your Capabilities for Resilient Performance. 6. Organizational Culture: Institutionalizing Mindfulness. 7. How to Manage Mindfully. Notes. The Authors. Index.
Natural disasters, labor disputes, terrorism and more mundane risks can seriously disrupt or delay the flow of material, information and cash through an organization's supply chain. The authors assert that … Natural disasters, labor disputes, terrorism and more mundane risks can seriously disrupt or delay the flow of material, information and cash through an organization's supply chain. The authors assert that how well a company fares against such threats will depend on its level of preparedness, and the type of disruption. Each supply-chain risk to forecasts, information systems, intellectual property, procurement, inventory and capacity has its own drivers and effective mitigation strategies. To avoid lost sales, increased costs or both, managers need to tailor proven risk-reduction strategies to their organizations. Managing supply-chain risk is difficult, however. Dell, Toyota, Motorola and other leading manufacturers excel at identifying and neutralizing supply-chain risks through a delicate balancing act: keeping inventory, capacity and related elements at appropriate levels across the entire supply chain in a rapidly changing environment. Organizations can prepare for or avoid delays by smart sizing their capacity and inventory. The manager serves as a kind of financial portfolio manager, seeking to achieve the highest achievable profits (reward) for varying levels of supply-chain risk. The authors recommend a powerful what if? team exercise called stress testing to identify potentially weak links in the supply chain. Armed with this shared understanding, companies can then select the best mitigation strategy: holding reserves, pooling inventory, using redundant suppliers, balancing capacity and inventory, implementing robust backup and recovery systems, adjusting pricing and incentives, bringing or keeping production in-house, and using Continuous Replenishment Programs (CRP), Collaborative Planning, Forecasting and Replenishment (CPFR) and other supply-chain initiatives.
Abstract This paper expands our understanding of factors that contribute to development of firm resilience to supply chain disruptions. In doing so, we operationalize firm resilience to understand how supply … Abstract This paper expands our understanding of factors that contribute to development of firm resilience to supply chain disruptions. In doing so, we operationalize firm resilience to understand how supply chain disruption orientated firms can develop resilience to supply chain disruptions. We find that supply chain disruption orientation alone is not enough for a firm to develop resilience. Supply chain disruption oriented firms require the ability to reconfigure resources or have a risk management resource infrastructure to develop resilience. The way in which supply chain disruption oriented firms develop resilience through resource reconfiguration or risk management infrastructure depends on the context of the disruption as high impact or low impact. In a high impact disruption context, resource reconfiguration fully mediates the relationship between supply chain disruption orientation and firm resilience. In a low impact disruption context, supply chain disruption orientation and risk management infrastructure have a synergistic effect on developing firm resilience.
Abstract This study examines the definition of theory and the implications it has for the theory‐building research. By definition, theory must have four basic criteria: conceptual definitions, domain limitations, relationship‐building, … Abstract This study examines the definition of theory and the implications it has for the theory‐building research. By definition, theory must have four basic criteria: conceptual definitions, domain limitations, relationship‐building, and predictions. Theory‐building is important because it provides a framework for analysis, facilitates the efficient development of the field, and is needed for the applicability to practical real world problems. To be good theory, a theory must follow the virtues (criteria) for ‘good’ theory, including uniqueness, parsimony, conservation, generalizability, fecundity, internal consistency, empirical riskiness, and abstraction, which apply to all research methods. Theory‐building research seeks to find similarities across many different domains to increase its abstraction level and its importance. The procedure for good theory‐building research follows the definition of theory: it defines the variables, specifies the domain, builds internally consistent relationships, and makes specific predictions. If operations management theory is to become integrative, the procedure for good theory‐building research should have similar research procedures, regardless of the research methodology used. The empirical results from a study of operations management over the last 5 years (1991–1995) indicate imbalances in research methodologies for theory‐building. The analytical mathematical research methodology is by far the most popular methodology and appears to be over‐researched. On the other hand, the integrative research areas of analytical statistical and the establishment of causal relationships are under‐researched. This leads to the conclusion that theory‐building in operations management is not developing evenly across all methodologies. Last, this study offers specific guidelines for theory‐builders to increase the theory's level of abstraction and the theory's significance for operations managers.
ABSTRACT Supply chain disruptions and the associated operational and financial risks represent the most pressing concern facing firms that compete in today's global marketplace. Extant research has not only confirmed … ABSTRACT Supply chain disruptions and the associated operational and financial risks represent the most pressing concern facing firms that compete in today's global marketplace. Extant research has not only confirmed the costly nature of supply chain disruptions but has also contributed relevant insights on such related issues as supply chain risks, vulnerability, resilience, and continuity. In this conceptual note, we focus on a relatively unexplored issue, asking and answering the question of how and why one supply chain disruption would be more severe than another. In doing so, we argue, de facto, that supply chain disruptions are unavoidable and, as a consequence, that all supply chains are inherently risky. Employing a multiple‐method, multiple‐source empirical research design, we derive novel insights, presented as six propositions that relate the severity of supply chain disruptions (i) to the three supply chain design characteristics of density, complexity, and node criticality and (ii) to the two supply chain mitigation capabilities of recovery and warning. These findings not only augment existing knowledge related to supply chain risk, vulnerability, resilience, and business continuity planning but also call into question the wisdom of pursuing such practices as supply base reduction, global sourcing, and sourcing from supply clusters.
Purpose – The purpose of this research is to explore the resilience domain, which is important in the field of supply chain management; it investigates the effects relational competencies have … Purpose – The purpose of this research is to explore the resilience domain, which is important in the field of supply chain management; it investigates the effects relational competencies have for resilience and the effect resilience, in turn, has on a supply chain ' s customer value. Design/methodology/approach – The research is empirical in nature and employs a confirmatory approach that builds on the relational view as a primary theoretical foundation. It utilizes survey data collected from manufacturing firms from three countries, which is analyzed using structural equation modeling. Findings – It is found that communicative and cooperative relationships have a positive effect on resilience, while integration does not have a significant effect. It is also found that improved resilience, obtained by investing in agility and robustness, enhances a supply chain ' s customer value. Practical implications – Some findings contrast the expectations derived from theory. Particularly, practitioners can learn that integration has a limited role in enhancing resilience. Originality/value – The study distinguishes between a proactive and reactive dimension of resilience: robustness and agility. The relational view serves as the theoretical basis to explain the effects between three types of relational competencies (communication, cooperation, and integration) and the above-mentioned two dimensions of resilience.
Abstract Today’s marketplace is characterized by intense competitive pressures as well as high levels of turbulence and uncertainty. Organizations require agility in their supply chains to provide superior value as … Abstract Today’s marketplace is characterized by intense competitive pressures as well as high levels of turbulence and uncertainty. Organizations require agility in their supply chains to provide superior value as well as to manage disruption risks and ensure uninterrupted service to customers. Thus the cultivation of agility is approached as a risk management initiative that enables a firm to respond rapidly to marketplace changes, as well as anticipated and actual disruptions in the supply chain. Agility is of value for both risk mitigation and response. This research investigates the impact of two cultural antecedents, market orientation and learning orientation, and three organizational practices, all aimed at augmenting the supply chain agility of a firm. A firm’s supply chain agility (FSCA) is defined as the capability of the firm, both internally and in conjunction with its key suppliers and customers, to adapt or respond in a speedy manner to marketplace changes as well as to potential and actual disruptions, contributing to the agility of the extended supply chain. The two cultural antecedents of market and learning orientations are posited to affect the organizational practices of internal integration, external integration with key suppliers and customers, and external flexibility, and eventually impact the firm’s supply chain agility. The external flexibility elements considered are volume and mix flexibility. In addition, the specific organizational characteristics and practices exhibited by firms with high levels of supply chain agility are also investigated. Through the use of the structural equation modeling technique, partial least squares (PLS), it is shown that strong linkages exist among the cultural antecedents, the three organizational practices considered, and the firm’s supply chain agility. All three organizational practices, internal integration, external integration with key suppliers and customers, and external flexibility are shown to have significant positive impact on the firm’s supply chain agility. Market orientation is shown to significantly impact both internal and external supply chain integration, along with the two elements of external flexibility. Learning orientation, on the other hand, is shown to have a strong and direct influence only on the level of internal integration. Firms with high levels of external integration are also shown to have high levels of internal integration, consistent with past research. Internal and external integration efforts are also seen to be unrelated to the levels of external flexibility present. The results serve to establish a set of key drivers for augmenting supply chain agility as a risk management initiative.
Purpose In the emerging disciplines of risk management and supply chain management, resilience is a relatively undefined concept. The purpose of this paper is to present an integrated perspective on … Purpose In the emerging disciplines of risk management and supply chain management, resilience is a relatively undefined concept. The purpose of this paper is to present an integrated perspective on resilience through an extensive review of the literature in a number of disciplines including developmental psychology and ecosystems. In addition, the paper identifies and addresses some of the current theoretical gaps in the existing research. Design/methodology/approach Supply chain resilience has been defined by a number of disciplines. An integrative literature review is conducted in an attempt to integrate existing perspectives. This review also serves as the basis for the development of a conceptual model. Findings The key elements of supply chain resilience and the relationships among them, the links between risks and implications for supply chain management, and the methodologies for managing these key issues are poorly understood. Implications for future research advocate testing the proposed model empirically. Practical implications Supply chain disruptions have adverse effect on both revenue and costs. Resilient supply chains incorporate event readiness, are capable of providing an efficient response, and often are capable of recovering to their original state or even better post the disruptive event. Originality/value Supply chain resilience has yet to be researched from the logistics perspective. Even in well‐developed disciplines the unified theory of resilience is still under development. This research leverages existing knowledge and advances an interdisciplinary understanding of the concept.
Supply chain risk management (SCRM) is of growing importance, as the vulnerability of supply chains increases. The main thrust of this article is to describe how Ericsson, after a fire … Supply chain risk management (SCRM) is of growing importance, as the vulnerability of supply chains increases. The main thrust of this article is to describe how Ericsson, after a fire at a sub‐supplier, with a huge impact on Ericsson, has implemented a new organization, and new processes and tools for SCRM. The approach described tries to analyze, assess and manage risk sources along the supply chain, partly by working close with suppliers but also by placing formal requirements on them. This explorative study also indicates that insurance companies might be a driving force for improved SCRM, as they now start to understand the vulnerability of modern supply chains. The article concludes with a discussion of risk related to traditional logistics concepts (time, cost, quality, agility and leanness) by arguing that supply chain risks should also be put into the trade‐off analysis when evaluating new logistics solutions – not with the purpose to minimize risks, however, but to find the efficient level of risk and prevention.
In today's tightly connected global economy, traditional management practices that rely on “steady‐state” conditions are challenged by chaotic external pressures and turbulent change. Just in the last few years, the … In today's tightly connected global economy, traditional management practices that rely on “steady‐state” conditions are challenged by chaotic external pressures and turbulent change. Just in the last few years, the world has experienced a string of catastrophic events, including a global economic meltdown, a volcanic eruption in Iceland, an oil spill in the Gulf of Mexico, a disastrous tsunami and power blackout in Japan, and political upheavals in Africa and the Middle East. Managing the risk of an uncertain future is a challenge that requires resilience— the ability to survive, adapt, and grow in the face of turbulent change. This research develops a measurement tool titled the Supply Chain Resilience Assessment and Management (SCRAM™). Data gathered from seven global manufacturing and service firms are used to validate SCRAM™, using qualitative methodology with 1,369 empirical items from focus groups reviewing 14 recent disruptions. Critical linkages are uncovered between the inherent vulnerability factors and controllable capability factors. Through mixed‐method triangulation, this research identified 311 specific linkages that can be used to guide a resilience improvement process. Pilot testing suggests a correlation between increased resilience and improved supply chain performance.
The views expressed in this article are those of the authors and do not necessarily reflect the official policy or position of the Air Force, the Department of Defense, or … The views expressed in this article are those of the authors and do not necessarily reflect the official policy or position of the Air Force, the Department of Defense, or the U.S. Government. In a world of turbulent change, resilience is a key competency since even the most carefully designed supply chain is susceptible to unforeseen events. This article presents a new Supply Chain Resilience Framework to help businesses deal with change. The conceptual framework is based on extant literature and refined through a focus group methodology. Our findings suggest that supply chain resilience can be assessed in terms of two dimensions: vulnerabilities and capabilities. The Zone of Resilience is defined as the desired balance between vulnerabilities and capabilities, where it is proposed that firms will be the most profitable in the long term. We identified seven vulnerability factors composed of 40 specific attributes and 14 capability factors from 71 attributes that facilitate the measurement of resilience. The article concludes with managerial implications and recommendations for future research.
Purpose Reviews the latest management developments across the globe and pinpoints practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds … Purpose Reviews the latest management developments across the globe and pinpoints practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings As soon as the UK voted to leave the European Union (EU) in 2017, one of the key discussions among businesses throughout Europe centered on what the likely impact would be on supply chains involving UK companies. Whether you were a mainland European country with supply chain partners in the UK, or a UK manufacturer that depended on European companies for supplies, the uncertainty and potential disruption to well-grooved supply chain processes became a major headache. At first, it was the uncertainty that proved the major issue as governments played politics and refused to define the likely deal that would enable supply chain terms to be put in place. As the UK left the EU and the terms of the overall deal became clearer, firms then had to work out how whether any necessary changes to their supply chains were required. Practical implications Provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Original/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
When major disruptions occur, many supply chains tend to break down and take a long time to recover. However, not only can some supply chains continue to function smoothly, they … When major disruptions occur, many supply chains tend to break down and take a long time to recover. However, not only can some supply chains continue to function smoothly, they also continue to satisfy their customers before and after a major disruption. Some key differentiators of these supply chains are cost-effective and time-efficient strategies. In this paper, certain "robust" strategies are presented that possess two properties. First, these strategies will enable a supply chain to manage the inherent fluctuations efficiently regardless of the occurrence of major disruptions. Second, these strategies will make a supply chain become more resilient in the face of major disruptions. While there are costs for implementing these strategies, they provide additional selling points for acquiring and retaining apprehensive customers before and after a major disruption.
Risk management plays a vital role in effectively operating supply chains in the presence of a variety of uncertainties. Over the years, many researchers have focused on supply chain risk … Risk management plays a vital role in effectively operating supply chains in the presence of a variety of uncertainties. Over the years, many researchers have focused on supply chain risk management (SCRM) by contributing in the areas of defining, operationalising and mitigating risks. In this paper, we review and synthesise the extant literature in SCRM in the past decade in a comprehensive manner. The purpose of this paper is threefold. First, we present and categorise SCRM research appearing between 2003 and 2013. Second, we undertake a detailed review associated with research developments in supply chain risk definitions, risk types, risk factors and risk management/mitigation strategies. Third, we analyse the SCRM literature in exploring potential gaps.
There are two broad categories of risk affecting supply chain design and management: (1) risks arising from the problems of coordinating supply and demand, and (2) risks arising from disruptions … There are two broad categories of risk affecting supply chain design and management: (1) risks arising from the problems of coordinating supply and demand, and (2) risks arising from disruptions to normal activities. This paper is concerned with the second category of risks, which may arise from natural disasters, from strikes and economic disruptions, and from acts of purposeful agents, including terrorists. The paper provides a conceptual framework that reflects the joint activities of risk assessment and risk mitigation that are fundamental to disruption risk management in supply chains. We then consider empirical results from a rich data set covering the period 1995–2000 on accidents in the U. S. Chemical Industry. Based on these results and other literature, we discuss the implications for the design of management systems intended to cope with supply chain disruption risks.
There has been considerable academic interest in recent years in supply chain resilience (SCRES). This paper presents a timely review of the available literature on SCRES based on a three-stage … There has been considerable academic interest in recent years in supply chain resilience (SCRES). This paper presents a timely review of the available literature on SCRES based on a three-stage systematic search that identified 91 articles/sources. We provide a comprehensive definition of SCRES before strategies proposed for improving resilience are identified and the contributions to the literature are critiqued, e.g. in terms of research method and use of theory. We take stock of the field and identify the most important future research directions. A wide range of strategies for improving resilience are identified, but most attention has been on increasing flexibility, creating redundancy, forming collaborative supply chain relationships and improving supply chain agility. We also find that only limited research has been conducted into choosing and implementing an appropriate set of strategies for improving SCRES. Much of the literature is conceptual, theoretical and normative; the few available empirical studies are mainly cross-sectional and confined to a large firm, developed country context; and, there has been limited use of theory frames to improve understanding. We propose Complex Adaptive Systems (CAS) theory as an appropriate lens for studying SCRES. We demonstrate that SCRES mirrors many characteristics of a CAS – including adaptation and coevolution, non-linearity, self-organisation and emergence – with implications for the direction of both future research and practice.
This paper is concerned with defining organizational processes necessary to operate safely technologically complex organizations that can do great physical harm to themselves and their surrounding environments. The paper first … This paper is concerned with defining organizational processes necessary to operate safely technologically complex organizations that can do great physical harm to themselves and their surrounding environments. The paper first argues that existing organizational research is little help in understanding organizational processes in such organizations. It then identifies nuclear powered aircraft carriers as examples of potentially hazardous organizations with histories of excellent operations. The paper then examines a set of components of “risk” identified by Perrow (1984) and antecedents to catastrophe elucidated by Shrivastava (1986) and discusses how carriers deal with these factors to lessen their potentially negative effects. The paper concludes with suggestions for future research.
Global supply chains face a multitude of risks. A review of the recent literature reveals a few structured and systematic approaches for assessing risks in supply chains. However, there is … Global supply chains face a multitude of risks. A review of the recent literature reveals a few structured and systematic approaches for assessing risks in supply chains. However, there is no conceptual framework that ties together this literature. The purpose of this paper is to integrate literature from several disciplines ‐ including logistics, supply chain management, operations management, strategy, and international business ‐ to develop a model of global supply chain risk management. The implications for stakeholders and how future research could bring more insights to the phenomenon of global supply chain risk management are also discussed.
In an ever-more interconnected world (social, technological and environmental), no organisation can retain a competitive position and survive disruptions as an independent entity. This article provides a review of resilience … In an ever-more interconnected world (social, technological and environmental), no organisation can retain a competitive position and survive disruptions as an independent entity. This article provides a review of resilience literature in its widest context and later its application at an organisational level context. The origins of the concept are reported and consequently, the various fields of research are analysed. The concept is shown to remain essentially constant regardless of its field of enquiry and has much to inform the fields of organisation theory, strategy and operations management. This article identifies a number of areas for advancing resilience research, in particular: the relationship between human and organisational resilience; understanding interfaces between organisational and infrastructural resilience.
Purpose The objective of this paper is to conceptualise supply chain resilience (SCRES) and to identify and explore empirically its relationship with the related concepts of supply chain vulnerability (SCV) … Purpose The objective of this paper is to conceptualise supply chain resilience (SCRES) and to identify and explore empirically its relationship with the related concepts of supply chain vulnerability (SCV) and supply chain risk management (SCRM). Design/methodology/approach From a review of the literature the conceptual domain of SCRES is defined and the proposed relationships with SCRM and SCV are derived. Data from a longitudinal case study with three supply chains are presented to explore the relationship between the concepts in the context of the global financial crisis. Findings The empirical data provide support for a positive impact of supply chain risk (SCR) effect and knowledge management on SCRES and from SCRES on SCV. SCR effect and knowledge management seem to enhance the SCRES by improving the flexibility, visibility, velocity and collaboration capabilities of the supply chain. Thereby, they decrease the SCV in a disruptive risk event. The positive effects manifest themselves in upstream supplier networks of supply chains as well as in distribution channels to the customers. Research limitations/implications The recession caused by the financial crisis has illustrated the importance of SCRES in today's interdependent global economy vividly. However, the concept is still in its infancy and has not received the same attention as its counterparts SCRM and SCV. The study confirms the benefit of resilient supply chains and outlines future research needs. Practical implications The paper identifies which supply chain capabilities can support the containment of disruptions and how these capabilities can be supported by effective SCRM. Originality/value To date, there has been no empirical study which has investigated supply chain resilience in a disruptive global event.
Purpose Global supply chains are more risky than domestic supply chains due to numerous links interconnecting a wide network of firms. These links are prone to disruptions, bankruptcies, breakdowns, macroeconomic … Purpose Global supply chains are more risky than domestic supply chains due to numerous links interconnecting a wide network of firms. These links are prone to disruptions, bankruptcies, breakdowns, macroeconomic and political changes, and disasters leading to higher risks and making risk management difficult. The purpose of this paper is to explore the phenomenon of risk management and risk management strategies in global supply chains. Design/methodology/approach This paper is based on an extensive literature review and a qualitative study comprising 14 in‐depth interviews and a focus group meeting with senior supply chain executives. Findings The study provides insights into the applicability of six risk management strategies with respect to environmental conditions and the role of three moderators. Research limitations/implications The model is developed in a global manufacturing supply chain context. It should be tested in other contexts and with other methods to provide generalizability. The study takes a much needed step toward building a theory of risk management in global supply chains, which opens important future research directions. Practical implications This research provides direction to managers for choosing risk management strategies based on the global supply chain environment. Moderators have practical implications for global supply chain managers. Originality/value The paper addresses an identified gap in the literature for selecting risk management strategies in global supply chains. It employs grounded theory, a methodology appropriate for theory‐building, to explore a phenomenon with an inadequate theoretical base.
Today's marketplace is characterised by turbulence and uncertainty. Market turbulence has tended to increase for a number of reasons. Demand in almost every industrial sector seems to be more volatile … Today's marketplace is characterised by turbulence and uncertainty. Market turbulence has tended to increase for a number of reasons. Demand in almost every industrial sector seems to be more volatile than was the case in the past. Product and technology life‐cycles have shortened significantly and competitive product introductions make life‐cycle demand difficult to predict. At the same time the vulnerability of supply chains to disturbance or disruption has increased. It is not only the effect of external events such as wars, strikes or terrorist attacks, but also the impact of changes in business strategy. Many companies have experienced a change in their supply chain risk profile as a result of changes in their business models, for example the adoption of “lean” practices, the move to outsourcing and a general tendency to reduce the size of the supplier base. This paper suggests that one key element in any strategy designed to mitigate supply chain risk is improved “end‐to‐end” visibility. It is argued that supply chain “confidence” will increase in proportion to the quality of supply chain information.
This research operationalizes several supply chain risk sources and investigates their relationships with supply chain performance. The responses of 760 executives from firms operating in Germany reveal that demand side … This research operationalizes several supply chain risk sources and investigates their relationships with supply chain performance. The responses of 760 executives from firms operating in Germany reveal that demand side and supply side risks do have a negative impact on performance whereas regulatory, legal and bureaucratic risks, infrastructure risks, as well as catastrophic risks do not. The analysis and results augment previous research regarding the impact of supply chain risks on the operational performance of firms and shareholder value and provide a detailed analysis of supply chain risk sources as contextual variables in strategic decision‐making.
This paper identifies the development of and gaps in knowledge in business and management research on resilience, based on a systematic review of influential publications among 339 papers, books and … This paper identifies the development of and gaps in knowledge in business and management research on resilience, based on a systematic review of influential publications among 339 papers, books and book chapters published between 1977 and 2014. Analyzing these records shows that resilience research has developed into five research streams, or lines of enquiry, which view resilience as (1) organizational responses to external threats, (2) organizational reliability, (3) employee strengths, (4) the adaptability of business models or (5) design principles that reduce supply chain vulnerabilities and disruptions. A review of the five streams suggests three key findings: First, resilience has been conceptualized quite differently across studies, meaning that the different research streams have developed their own definitions, theories and understandings of resilience. Second, conceptual similarities and differences among these streams have not yet been explored, nor have insights been gleaned about any possible generalizable principles for developing resilience. Third, resilience has been operationalized quite differently, with few insights into the empirics for detecting resilience to future adversity (or the absence thereof). This paper outlines emerging research trends and pathways for future research, highlighting opportunities to integrate and expand on existing knowledge, as well as avenues for further investigation of resilience in business and management studies.
In recent years the issue of supply chain risk has been pushed to the fore, initially by fears related to possible disruptions from the much publicised “millennium bug”. Y2K passed … In recent years the issue of supply chain risk has been pushed to the fore, initially by fears related to possible disruptions from the much publicised “millennium bug”. Y2K passed seemingly without incident, though the widespread disruptions caused by fuel protests and then Foot and Mouth Disease in the UK, and by terrorist attacks on the USA have underlined the vulnerability of modern supply chains. Despite increasing awareness among practitioners, the concepts of supply chain vulnerability and its managerial counterpart supply chain risk management are still in their infancy. This paper seeks to identify an agenda for future research and to that end the authors go on to clarify the concept of supply chain risk management and to provide a working definition. The existing literature on supply chain vulnerability and risk management is reviewed and compared with findings from exploratory interviews undertaken to discover practitioners' perceptions of supply chain risk and current supply chain risk management strategies.
In today's uncertain and turbulent markets, supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing … In today's uncertain and turbulent markets, supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to “leaning‐down”, supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains.
In a U.S. sample of nonprofit professional theaters, we examine how slack resources interact with environmental threat appraisal to influence product exploration and exploitation. We find systematic variation depending on … In a U.S. sample of nonprofit professional theaters, we examine how slack resources interact with environmental threat appraisal to influence product exploration and exploitation. We find systematic variation depending on the extent to which a resource is rare and absorbed in operations, and the extent of perceived environmental threats. Absorbed, generic resources are associated with increased exploitation and decreased exploration. Unabsorbed resources, both generic and rare, result in higher exploration and lower exploitation, but only when perceived environmental threat is high. Overall, results reveal pragmatic decision making balancing the benefits of superior strategic position against the risks of jeopardizing viability.
Understanding supply chain resilience and robustness is increasingly important for supply chain managers. This is due to the growing complexity of contemporary supply chains and the subsequent increased probability of … Understanding supply chain resilience and robustness is increasingly important for supply chain managers. This is due to the growing complexity of contemporary supply chains and the subsequent increased probability of experiencing a disruption. Few studies within the risk management literature have empirically disentangled the concepts of resilience and robustness or explored their antecedents. This study utilizes a contingent resource‐based view perspective to understand the relationship between specific resources (information sharing and connectivity), capabilities (visibility), and performance in terms of supply chain resilience and robustness. In addition, it utilizes supply base complexity as a moderating factor. Survey data collected from 264 UK manufacturing plants suggest that supply chain connectivity and information sharing resources lead to a supply chain visibility capability which enhances resilience and robustness. Of the four dimensions of complexity, only scale is found to have a strong moderating effect on this relationship, while geographic dispersion, differentiation, and delivery complexity do not have contingent effects. This study highlights theoretical and managerial implications for approaches to resilience and robustness.
Purpose This paper seeks to understand business requirements for supply chain risk management (SCRM) from a practitioner perspective. Design/methodology/approach Based on the findings from an exploratory quantitative survey and qualitative … Purpose This paper seeks to understand business requirements for supply chain risk management (SCRM) from a practitioner perspective. Design/methodology/approach Based on the findings from an exploratory quantitative survey and qualitative focus group discussions with supply chain managers, some issues of SCRM are derived and structured along the three conceptual levels of “philosophy”, “principles” and “processes”. Findings The survey showed that 44 per cent of all eight responding companies expect the vulnerability of their supply chains to increase in the next five years. However, the concept of SCRM is still in its infancy. Originality/value The paper contributes to our knowledge on SCRM by presenting the business requirements from a practitioner perspective and by deriving a structure for an integrated approach to SCRM which can guide further research.
Many companies leave risk management and business continuity to security professionals, business continuity planners or insurance professionals. However, the authors argue, building a resilient enterprise should be a strategic initiative … Many companies leave risk management and business continuity to security professionals, business continuity planners or insurance professionals. However, the authors argue, building a resilient enterprise should be a strategic initiative that changes the way a company operates and increases its competitiveness. Reducing vulnerability means both reducing the likelihood of a disruption and increasing resilience. Resilience, in turn, can be achieved by either creating redundancy or increasing flexibility. Redundancy is the familiar concept of keeping some resources in reserve to be used in case of a disruption. The most common forms of redundancy are safety stock, the deliberate use of multiple suppliers even when the secondary suppliers have higher costs, and deliberately low capacity utilization rates. Although necessary to some degree, redundancy represents pure cost with no return except in the eventuality of disruption. The authors contend that significantly more leverage, not to mention operational advantages, can be achieved by making supply chains flexible. Flexibility requires building in organic capabilities that can sense threats and respond to them quickly. Drawing on ongoing research at the MIT Center for Transportation and Logistics involving detailed studies of dozens of cases of corporate disruption and response, the authors describe how resilient companies build flexibility into each of five essential supply chain elements: the supplier, conversion process, distribution channels, control systems and underlying corporate culture. Case examples of Land Rover, Aisin Seiki Co. (a supplier to Toyota), United Parcel Service, Dell, Baxter International, DHL and Nokia, among others, are offered to illustrate how building flexibility in these supply chain elements not only bolsters the resilience of an organization but also creates a competitive advantage in the marketplace.
หนงสอเรอง การออกแบบการวจย: วธการวจยเชงคณภาพ วธการวจยเชงปรมาณ และวธการวจยแบบผสม (Research Design: Qualitative, Quantitative, and Mixed Method Approaches) เปนหนงสอทเรยบเรยงเพออธบายเกยวกบความแตกตางของกระบวนทศนการวจยทง 2 แบบ ไดแก การวจย เชงปรมาณ และการวจยเชงคณภาพ และความจำเปนของประเดนปญหาการวจยทตองนำกระบวนทศนทง 2 มารวมกนหาขอคนพบเพอนำไปสผลการวจยทสามารถนำผลการวจยไปใชประโยชนไดอยางจรงมากยงขน เรยกวา “การวจยแบบผสมผสาน” ซงเปนหนงสอทอธบายวธการวจยทง 2 ประเภทไดอยางชดเจน และการรวมกนของกระบวนทศนการวจยทง 2 … หนงสอเรอง การออกแบบการวจย: วธการวจยเชงคณภาพ วธการวจยเชงปรมาณ และวธการวจยแบบผสม (Research Design: Qualitative, Quantitative, and Mixed Method Approaches) เปนหนงสอทเรยบเรยงเพออธบายเกยวกบความแตกตางของกระบวนทศนการวจยทง 2 แบบ ไดแก การวจย เชงปรมาณ และการวจยเชงคณภาพ และความจำเปนของประเดนปญหาการวจยทตองนำกระบวนทศนทง 2 มารวมกนหาขอคนพบเพอนำไปสผลการวจยทสามารถนำผลการวจยไปใชประโยชนไดอยางจรงมากยงขน เรยกวา “การวจยแบบผสมผสาน” ซงเปนหนงสอทอธบายวธการวจยทง 2 ประเภทไดอยางชดเจน และการรวมกนของกระบวนทศนการวจยทง 2 แบบอยางลงตว
Research on crisis management and resilience has sought to explain how individuals and organizations anticipate and respond to adversity, yet—surprisingly—there has been little integration across these two literatures. In this … Research on crisis management and resilience has sought to explain how individuals and organizations anticipate and respond to adversity, yet—surprisingly—there has been little integration across these two literatures. In this paper, we review the literatures on crisis management and resilience and discuss opportunities to both integrate and advance these streams of research. We identify unique lines of work on crisis and crisis management: crisis-as-an-event and crisis-as-process. We review complementary streams of research in the resilience literature and explore their implications for studies of crisis. Building on these reviews, we develop an integrative framework that is focused around key themes of both crisis and resilience, including capabilities for durability, organizing and adjusting, responding to major disturbances, and a feedback loop from these experiences. Following this, we offer a research agenda that centers on understanding and explaining the interaction between crisis and resilience as they occur in a dynamic process. We then discuss research opportunities that explore the dynamic relationship of resilience and crisis as it relates to leadership, time, complexity, and mindfulness. Finally, we note how researchers can consider the dark side of resilience.
The impact of digitalisation and Industry 4.0 on the ripple effect and disruption risk control analytics in the supply chain (SC) is studied. The research framework combines the results from … The impact of digitalisation and Industry 4.0 on the ripple effect and disruption risk control analytics in the supply chain (SC) is studied. The research framework combines the results from two isolated areas, i.e. the impact of digitalisation on SC management (SCM) and the impact of SCM on the ripple effect control. To the best of our knowledge, this is the first study that connects business, information, engineering and analytics perspectives on digitalisation and SC risks. This paper does not pretend to be encyclopedic, but rather analyses recent literature and case-studies seeking to bring the discussion further with the help of a conceptual framework for researching the relationships between digitalisation and SC disruptions risks. In addition, it emerges with an SC risk analytics framework. It analyses perspectives and future transformations that can be expected in transition towards cyber-physical SCs. With these two frameworks, this study contributes to the literature by answering the questions of (1) what relations exist between big data analytics, Industry 4.0, additive manufacturing, advanced trace & tracking systems and SC disruption risks; (2) how digitalisation can contribute to enhancing ripple effect control; and (3) what digital technology-based extensions can trigger the developments towards SC risk analytics.
Abstract In highly volatile and uncertain times, organizations need to develop a resilience capacity which enables them to cope effectively with unexpected events, bounce back from crises, and even foster … Abstract In highly volatile and uncertain times, organizations need to develop a resilience capacity which enables them to cope effectively with unexpected events, bounce back from crises, and even foster future success. Although academic interest in organizational resilience has steadily grown in recent years, there is little consensus about what resilience actually means and how it is composed. More knowledge is particularly needed about organizational capabilities that constitute resilience, as well as conditions for their development. This paper aims to make a contribution to this heterogeneous research field by deepening the understanding of the complex and embedded construct of organizational resilience. We conceptualize resilience as a meta-capability and decompose the construct into its individual parts. Inspired by process-based studies, we suggest three successive resilience stages (anticipation, coping, and adaptation) and give an overview of underlying capabilities that together form organizational resilience. Based on this outline, we discuss relationships and interactions of the different resilience stages as well as main antecedents and drivers. We formulate propositions that can act as a foundation for future empirical work.
An intertwined supply network (ISN) is an entirety of interconnected supply chains (SC) which, in their integrity secure the provision of society and markets with goods and services. The ISNs … An intertwined supply network (ISN) is an entirety of interconnected supply chains (SC) which, in their integrity secure the provision of society and markets with goods and services. The ISNs are open systems with structural dynamics since the firms may exhibit multiple behaviours by changing the buyer-supplier roles in interconnected or even competing SCs. From the positions of resilience, the ISNs as a whole provide services to society (e.g. food service, mobility service or communication service) which are required to ensure a long-term survival. The analysis of survivability at the level of ISN requires a consideration at a large scale as resilience of individual SCs. The recent example of coronavirus COVID-19 outbreak clearly shows the necessity of this new perspective. Our study introduces a new angle in SC resilience research when a resistance to extraordinary disruptions needs to be considered at the scale of viability. We elaborate on the integrity of the ISN and viability. The contribution of our position study lies in a conceptualisation of a novel decision-making environment of ISN viability. We illustrate the viability formation through a dynamic game-theoretic modelling of a biological system that resembles the ISN. We discuss some future research areas.
We theorize a notion of a digital supply chain (SC) twin – a computerized model that represents network states for any given moment in real time. We explore the conditions … We theorize a notion of a digital supply chain (SC) twin – a computerized model that represents network states for any given moment in real time. We explore the conditions surrounding the design and implementation of the digital twins when managing disruption risks in SCs. The combination of model-based and data-driven approaches allows uncovering the interrelations of risk data, disruption modeling, and performance assessment. The SC shocks and adaptations amid the COVID-19 pandemic along with post-pandemic recoveries provide indisputable evidences for the urgent needs of digital twins for mapping supply networks and ensuring visibility. The results of this study contribute to the research and practice of SC risk management by enhancing predictive and reactive decisions to utilize the advantages of SC visualization, historical disruption data analysis, and real-time disruption data and ensure end-to-end visibility and business continuity in global companies.
Viability is the ability of a supply chain (SC) to maintain itself and survive in a changing environment through a redesign of structures and replanning of performance with long-term impacts. … Viability is the ability of a supply chain (SC) to maintain itself and survive in a changing environment through a redesign of structures and replanning of performance with long-term impacts. In this paper, we theorize a new notion-the viable supply chain (VSC). In our approach, viability is considered as an underlying SC property spanning three perspectives, i.e., agility, resilience, and sustainability. The principal ideas of the VSC model are adaptable structural SC designs for supply-demand allocations and, most importantly, establishment and control of adaptive mechanisms for transitions between the structural designs. Further, we demonstrate how the VSC components can be categorized across organizational, informational, process-functional, technological, and financial structures. Moreover, our study offers a VSC framework within an SC ecosystem. We discuss the relations between resilience and viability. Through the lens and guidance of dynamic systems theory, we illustrate the VSC model at the technical level. The VSC model can be of value for decision-makers to design SCs that can react adaptively to both positive changes (i.e., the agility angle) and be able to absorb negative disturbances, recover and survive during short-term disruptions and long-term, global shocks with societal and economical transformations (i.e., the resilience and sustainability angles). The VSC model can help firms in guiding their decisions on recovery and re-building of their SCs after global, long-term crises such as the COVID-19 pandemic. We emphasize that resilience is the central perspective in the VSC guaranteeing viability of the SCs of the future. Emerging directions in VSC research are discussed.
Early pandemic supply chain disruptions posed unprecedented challenges for logisticians and logistical systems. This article investigates the loss prevention strategies pursued by supply chain operators in the face of these … Early pandemic supply chain disruptions posed unprecedented challenges for logisticians and logistical systems. This article investigates the loss prevention strategies pursued by supply chain operators in the face of these blockages. Focusing on the legal doctrine of force majeure , the redesign of supply chain models and financial risk management, I show how the adjustment of logistical rationalities to pandemic conditions involves their entanglement with legal, ecological and epidemiological logics. Far from being temporary modifications, these intersections register wider mutations of capitalism that both exceed the pandemic and have been hastened by it.
Antoine Berthou , Chiara Criscuolo , Antton Haramboure +2 more | OECD science, technology and industry working papers
This review paper critically examines how hospitality and tourism organisations and destinations have prepared for and responded to crises ranging from natural disasters and pandemics to economic crises and reputational … This review paper critically examines how hospitality and tourism organisations and destinations have prepared for and responded to crises ranging from natural disasters and pandemics to economic crises and reputational threats, applying consulting interventions in this process. The purpose of the study was to synthesise theoretical ideologies and empirical evidence that would shed light on the strategic role of consulting in fostering crisis preparedness and resilience. The methodology entails an integrative review of the literature (Involves the systematic gathering, analysing, and synthesising of a diverse range of existing literature from multiple sources), including peer-reviewed academic journal articles, industry reports, and case studies. Key topics considered are crisis communication planning, risk assessment and mitigation, business continuity, and long-term resilience. The results show that while awareness about crisis planning has been growing, the actual application seems to be used largely for post-crisis intervention rather than for pre-crisis planning. Consulting practices have been useful in bridging theory and practice, particularly in risk assessment, communication planning, and continuity frameworks. Still, there exist disparities in the application of these practices from region to region and from firm to firm. The theoretical contribution stems from blending chaos theory, contingency theory, and resilience theory to explain organisational behaviour during crises. Practically, it provides a conceptual framework aimed at consultants and managers so that they might align along certain structured, though flexible, formats during crisis management. At a policy level, the review calls for destination-level policy reform to integrate resilience throughout national and regional tourism strategies. The review also emphasises the importance of consulting in bolstering adaptive capacity, institutional learning, and resilience-building in the hospitality and tourism industries. This serves to shed light on some practical suggestions for academics, practitioners, and policymakers.
Purpose This study aims to investigate how entrepreneurial orientation (EO) influences entrepreneurial resilience (ER) in the Middle East. Specifically, it examines the mediating role of innovation and the moderating role … Purpose This study aims to investigate how entrepreneurial orientation (EO) influences entrepreneurial resilience (ER) in the Middle East. Specifically, it examines the mediating role of innovation and the moderating role of crisis perception (CP) in the relationship between EO traits (risk-taking, autonomy and proactiveness) and ER, offering insights for regional small and medium-sized enterprises (SMEs) during crises. Design/methodology/approach This study is based on data collected through structured questionnaires from 1,523 respondents across diverse sectors in the United Arab Emirates, Kingdom of Saudi Arabia, Jordan and Lebanon. Covariance-based structural equation modeling was used to test the relationships between EO traits, innovation, crisis perception and entrepreneurial resilience. Findings The results reveal that EO traits (risk-taking, autonomy and proactiveness) significantly enhance ER. Innovation mediates the EO−ER relationship, strengthening business adaptability, while effective crisis perception moderates this relationship, enabling firms to better leverage EO for resilience during crises. Practical implications Policymakers and business leaders in the region can use these findings to design programs that promote entrepreneurial activities, foster innovation and support resilience during economic and political crises. Originality/value This research provides new insights into ER in the Middle East, a region often overlooked in EO and ER studies. The findings contribute to understanding how SMEs in politically and economically unstable environments can enhance their resilience through EO and innovation.
Purpose This research aims to understand the relationship of phronetic leadership with absorptive capacity and organisational resilience. Particularly, this study examines how absorptive capacity mediates the relationship between phronetic leadership … Purpose This research aims to understand the relationship of phronetic leadership with absorptive capacity and organisational resilience. Particularly, this study examines how absorptive capacity mediates the relationship between phronetic leadership and organisational resilience. Design/methodology/approach This quantitative research collects data from 402 respondents in the pharmaceutical, banking and IT industries using a seven-point Likert scale. Structural equation modelling is used to analyse the structural relationship among the constructs. Findings This research found that phronetic leadership is related to organisational resilience. In addition, this study also shows that absorptive capacity mediates the relationship between phronetic leadership and organisational resilience. Practical implications The qualities of a phronetic leader help organisations to identify the needs of the key stakeholders. Furthermore, they assist organisations to assess the market needs and subsequently acquire and create knowledge, which is critical to organisational resilience. This resilience allows an organisation to respond and adjust to both incremental changes and sudden disruptions. Originality/value This research contributes to the extant academic discussions on phronetic leadership and organisational resilience. The concept of phronetic leadership has received scant attention in management and leadership literature, and this research is among the first to empirically examine its relationship with absorptive capacity and organisational resilience.
This study aims to discover the effectiveness of risk management system in Jordanian logistics companies by analyzing Profemi Jordan Company, in terms of main sources of risks that have a … This study aims to discover the effectiveness of risk management system in Jordanian logistics companies by analyzing Profemi Jordan Company, in terms of main sources of risks that have a critical impact on supply chain’s operations and the beneficially of the currently adopted prevention and mitigation strategies. Employing the qualitative approach, data were collected from 150 managers and employees working at Profemi Jordan Company, Amman branch, through conducting in-depth interviews from 2023 until 2024. The findings suggest that suppliers’ reliability and geopolitical threats are the major sources of risks in supply chains. The study shed light on how adopting productive supplier evaluation processes and continuously monitoring different supply chain operations and processes can help companies prevent or mitigate potential risks proactively, which assist with enhancing supply chains’ resiliency and robustness. Lastly, enhancing companies’ risk management strategy required diversifying suppliers and emphasizing cutting-edge technologies to avoid or moderate impacts of potential risks. This study contributes as the first of its kind in exploring qualitatively the risk management approach in Jordanian logistics operations context elucidating major risks sources in supply chains and providing recommendations for decision-makers to improve risk management strategies.
Purpose: COVID-19 caused disruptions in international supply chains. Localization is one of the ways of dealing with this problem. Thus, this paper analyzes Turkish machinery manufacturing companies' perceptions regarding the … Purpose: COVID-19 caused disruptions in international supply chains. Localization is one of the ways of dealing with this problem. Thus, this paper analyzes Turkish machinery manufacturing companies' perceptions regarding the barriers against localization pre and mid-COVID-19 to see whether the perceptions changed. In addition, the study applies Porter's Diamond Model as a framework to assess whether COVID-19 is perceived as a pressure to upgrade the industry's competitiveness. Design/Methodology/Approach: The research design of the study was determined as a case study. The reason for this is that the case study is an empirical research form that investigates a current phenomenon and real life in depth with a single or a few units. In this context, the sample of the study was determined as the member companies of Sakarya Machinery Manufacturers Association. In the interviews with these companies, open-ended questions were administered in order to reveal the perceptions of barriers to localization. The interviews were deciphered and open coded. Findings were obtained through qualitative content analysis. In the analysis process, which was handled in two stages, 47 producers before the pandemic and a smaller group of 32 people during the pandemic were evaluated. It was concluded that there are significant perceived barriers to the production and marketing of domestic substitutes. Findings: Marketing the substitutes of previously imported products are perceived more challenging than producing them. The perceived barriers slightly changed in mid-COVID-19 period. In addition, the sample underlines two more determinants in addition to the Diamond Model determinants: time and macroeceonomic stability. Originality/Value: This paper handles localization both as a solution to supply chain disruptions and an opportunity to increase the competitiveness of the industry. Insights in localization by evaluating the barriers perceived by the Turkish machinery manufacturing industry in a longitudinal manner (pre-mid COVID 19 period) will deepen the concept for further research, especially in developing world.
Low-carbon restructuring serves as a critical strategy for enterprises to achieve the “dual-carbon” target and foster sustainable development, whereas supply chain resilience is essential for maintaining competitiveness in complex environments. … Low-carbon restructuring serves as a critical strategy for enterprises to achieve the “dual-carbon” target and foster sustainable development, whereas supply chain resilience is essential for maintaining competitiveness in complex environments. Based on the data of Chinese A-share listed companies in the manufacturing industry from 2011 to 2023, this paper empirically examines the relationship between low-carbon restructuring, R&D investment, and supply chain resilience. This study reveals a U-shaped relationship between low-carbon restructuring and supply chain resilience, with an inflection point at approximately 2.34. R&D investment significantly strengthens supply chain resilience and positively moderates the relationship by accelerating technological synergies and optimizing resource allocation. Further analysis shows that heavily polluted industries face more pressure in the early stage of low-carbon restructuring compared to non-heavily polluted industries, but R&D investment has a more significant moderating effect on heavily polluted industries. The prediction results based on the Holt–Winters model show that the level of low-carbon restructuring in China’s manufacturing industry will increase steadily in the next seven years, with an average annual growth rate of about 0.021. These new findings are important for managers and researchers to improve supply chain resilience during the low-carbon transition process.
Purpose The purpose of this paper is to provide insights into the mechanisms through which ethical leadership impacts organizational resilience and fill the gap in the existing literature that has … Purpose The purpose of this paper is to provide insights into the mechanisms through which ethical leadership impacts organizational resilience and fill the gap in the existing literature that has largely studied the two variables in isolation. Design/methodology/approach This study uses a systematic literature review, using peer-reviewed articles focused on ethical leadership and organizational resilience published between 2018 and 2024. This study uses databases like Scopus, Google Scholar and Web of Science and keywords including “ethical leadership,” “organizational resilience” and their intersections. Findings The findings of this study are based on the review of 14 selected papers. The review found that ethical leadership significantly enhances organizational resilience by nurturing organizational culture (organizational learning culture, ethical culture, ethical reporting, system thinking and ethical climate), promoting organizational flexibility (ability to adapt and ability to innovate) and positively impacting human capital (employee ethical conduct, trust, readiness to change, citizenship behavior, creativity and commitment). Key findings indicate that ethical leaders influence the organizational culture, supporting resilience strategies. Research limitations/implications This study’s limitations include a limited literature search, restricted to certain databases and peer-reviewed articles in English. The focus on studies conducted between 2018 and 2024 and the methodological diversity of the studies further limited the ability to draw overall conclusions. Originality/value This study’s originality lies in the lack of studies explicitly linking ethical leadership and organizational resilience. Most studies implicitly suggest that ethical leadership promotes organizational resilience through isolated mediating factors. This study contributes to advancing theoretical mechanisms through which ethical leaders impact resilience and suggests practical applications in organizations that want to achieve sustainability in turbulent times.
Over the past decade, the rapid growth of supply chain finance (SCF) in developing countries has made it a key profit driver for commercial banks and financial firms. In parallel, … Over the past decade, the rapid growth of supply chain finance (SCF) in developing countries has made it a key profit driver for commercial banks and financial firms. In parallel, financial risk control in SCF has attracted more and more attention from financial service providers and has gained research momentum in recent years. This study analyzes the contagion mechanism of SCF-related risks faced by commercial banks through examining SCF network topology. First, this study uses complex network theory to integrate an SEIR epidemic model (Susceptible–Exposed–Infectious–Recovered) into financial risk management. The model simulates how financial risks spread in supply chain finance (SCF) under banks’ strategic, tactical, or operational interventions. Then, some key points for financial risk control from the perspective of commercial banks are obtained by investigating the risk stability threshold of the financial network of SCF and its stability. Numerical simulations show that effective interventions—such as strengthening loan guarantees to reduce the number of exposed firms—significantly curb risk transmission by restricting its scope and shortening its duration. This research provides commercial banks with a quantitative framework to analyze risk propagation and actionable strategies to optimize SCF risk control, enhancing financial system stability and offering practical guidance for preventing systemic risks.
Digital transformation is the process of using digital technologies for creating or modifying existing business processes and customer experience, leveraging cutting-edge technology to meet changing market needs. Disruptions like the … Digital transformation is the process of using digital technologies for creating or modifying existing business processes and customer experience, leveraging cutting-edge technology to meet changing market needs. Disruptions like the COVID-19 pandemic, regional wars, and climate-driven natural disasters create consequential scenarios, e.g., global supply chain disruption creating further demand–supply mismatch for healthcare enterprises. According to KPMG’s 2021 Healthcare CEO Future Pulse, 97% of healthcare leaders reported that COVID-19 significantly accelerated the digital transformation agenda. Successful digital transformation initiatives, for example, digital twins for supply chains, augmented reality, the IoT, and cybersecurity technology initiatives implemented significantly enhanced resiliency in supply chain and manufacturing operations. However, according to another study conducted by Mckinsey & Company, 70% of digital transformation efforts for healthcare enterprises fail to meet their goals. Healthcare enterprises face unique challenges, such as complex regulatory environments, cultural resistance, workforce IT skills, and the need for data interoperability, which make digital transformation a challenging project. Therefore, this study explored potential barriers, enablers, disruption scenarios, and digital transformation use cases for healthcare enterprises. A structured literature review (SLR), followed by thematic content analysis, was conducted to inform the research objectives. A sample of sixty (n = 60) peer-reviewed journal articles were analyzed using research screening criteria and keywords aligned with research objectives. The key themes for digital transformation use cases identified in this study included information processing capability, workforce enablement, operational efficiency, and supply chain resilience. Collaborative leadership as a change agent, collaboration between information technology (IT) and operational technology (OT), and effective change management were identified as the key enablers for digital transformation of healthcare enterprises. This study will inform digital transformation leaders, researchers, and healthcare enterprises in the development of enterprise-level proactive strategies, business use cases, and roadmaps for digital transformation.
Purpose This paper aims to untangle the impact of supply chain integration and digital transformation on Saudi private healthcare service providers’ performance, focusing on the mediation role of resilience to … Purpose This paper aims to untangle the impact of supply chain integration and digital transformation on Saudi private healthcare service providers’ performance, focusing on the mediation role of resilience to disruptions. Design/methodology/approach Based on a quantitative study of 174 Saudi private healthcare service providers, an empirical analysis was made of the proposal model using structural equation modeling (SEM) and AMOS application. Findings The results show that internal, customer and supplier integration, along with supply chain digital transformation, enhance resilience to disruptions, which positively impacts healthcare providers’ performance. However, supply chain integration and digital transformation influence performance only through resilience, indicating some indirect relationships. Research limitations/implications In this study, the findings cannot be generated since data were collected from a single key informant service provider. Thus, future research should focus on collecting data from multiple sources of information to ensure the generalization of findings. Practical implications This study is important for the managers of healthcare service providers to focus on integrating their supply chains internally and externally and digitalizing them to build their firm resilience and enhance their performance. Originality/value This study contributes to the current knowledge by displaying the mediating role of healthcare service providers’ resilience to disruptions. Both integration and digitalization should be leveraged to build resilience, then, enhance the performance of healthcare organizations.
Zeyang Bian , Yuning Zhang , Keng Siau +2 more | Journal of Global Information Management
As labour costs in China increase, labour-intensive industries are migrating to ASEAN countries, attracted by lower labour costs and market potential. This shift not only affects the economies of China … As labour costs in China increase, labour-intensive industries are migrating to ASEAN countries, attracted by lower labour costs and market potential. This shift not only affects the economies of China and ASEAN but also reshapes the global manufacturing landscape. This paper investigates the correlation and spillover of supply chain risks using production exposure indicators derived from inter-country input-output data and the R-Vine Copula model. We assess the risk spillover of each country within the global supply chain. Our findings indicate that industrial relocation can significantly alter supply chain structures, thereby affecting the concentration and direction of risks. While China's role in the global textile supply chain has diminished, it remains significant, with notable increases in the roles of Vietnam and Thailand. This research reveals the supply chain risks between China and ASEAN in the context of industrial transfer, exploring the sustainable development of production linkages and sustainable economic cooperation among countries.
Service procurement is a crucial part of supply chain operations, often susceptible to various risks that can disrupt business continuity. PT. Pupuk Iskandar Muda, a major fertilizer company in Indonesia, … Service procurement is a crucial part of supply chain operations, often susceptible to various risks that can disrupt business continuity. PT. Pupuk Iskandar Muda, a major fertilizer company in Indonesia, faces multiple risk events in its service procurement processes. This study aims to identify these risks and propose effective mitigation strategies using the House of Risk (HOR) method. The HOR model comprises two phases: risk identification and prioritization using Aggregate Risk Potential (ARP), followed by the development of mitigation strategies based on risk agent rankings. The results reveal 20 risk events and 19 associated risk agents, from which 10 were prioritized through Pareto analysis. Consequently, 11 mitigation strategies were formulated to address the root causes of these high-impact risks. The novelty of this research lies in its specific focus on risk mitigation in service procurement—an area often overlooked in supply chain literature, which typically emphasizes goods procurement. This study contributes to the development of more targeted and proactive risk management approaches, particularly for state-owned enterprises operating in complex, high-stakes industries.
Abstract This study contributes to theorizing efforts on how social and environmental considerations integrate into crisis preparedness, crisis response, and resilience. Specifically, we explore how the strategic crisis response of … Abstract This study contributes to theorizing efforts on how social and environmental considerations integrate into crisis preparedness, crisis response, and resilience. Specifically, we explore how the strategic crisis response of small and medium-sized enterprises (SMEs) is shaped by the pre-existing values of entrepreneurs. We interviewed the leaders of 29 SMEs operating in the construction, manufacturing, and high-technology industries in the UK. We employed a multi-stage pattern matching approach to increase the transparency of the steps taken during the qualitative data analysis. We identified four higher order patterns with distinct variations in how SMEs respond to crisis, as well as in the entrepreneurial drivers and values associated with the decisions made. These are the following: (1) business continuity through economic prioritization, (2) profit-driven crisis response with opportunistic sustainability considerations, (3) crisis response anchored in established sustainability values, and (4) evolving through established sustainability values. We draw on the business-responsibility matrix that provides a structured way to analyze and compare firm responses to crises, making visible the link between actions, entrepreneurial values, and sustainability orientation.
Purpose This study examines how network characteristics—specifically centrality and clustering—influence supply chain disruption risk in the context of the U.S. automotive sector. The paper investigates the moderating effects of firm-level … Purpose This study examines how network characteristics—specifically centrality and clustering—influence supply chain disruption risk in the context of the U.S. automotive sector. The paper investigates the moderating effects of firm-level risk management strategies—detection, mitigation, and recovery—on the relationship between network structure and disruption risk, addressing a critical gap in understanding the interplay between network position and risk management effectiveness. Design/methodology/approach A network model of automotive product flows was constructed using secondary data, and risk management strategies were stochastically integrated from a scenario-based vignette experiment. An agent-based contagion simulation modeled disruption propagation throughout the network. Generalized least squares regression with random effects was then employed to analyze how network characteristics and risk management strategies influence disruption risk. Findings The findings indicate a curvilinear relationship between network clustering and disruption risk, showing vulnerabilities at both extremely high and low levels of clustering. In contrast, centrality exhibited a predominantly linear relationship with disruption risk. Firm-level risk management strategies moderate these relationships differently, with detection and recovery strategies significantly attenuating the negative impacts of network vulnerabilities, while mitigation showed limited moderating effectiveness. Originality/value This research contributes to supply chain risk management literature by empirically exploring how firm-level strategies interact with network-level constructs to shape disruption risk. It challenges existing assumptions about linear relationships in network theory, providing nuanced insights for practitioners on tailoring risk management based on network position.
This study develops a novel framework for supply chain financial resilience (SCFR) by integrating complex adaptive systems theory with supply chain finance and resilience concepts. To explore how disruption risks … This study develops a novel framework for supply chain financial resilience (SCFR) by integrating complex adaptive systems theory with supply chain finance and resilience concepts. To explore how disruption risks propagate through the supply chain, we propose an SEIJR epidemic model that categorizes node enterprises into five distinct states: susceptible (S), exposed (E), infected (I), quarantined (J), and recovered (R). Transitions between these states are captured using differential equations. Through numerical simulations linking this epidemiological approach to financial resilience metrics, we demonstrate several key findings: first, disruption risks temporarily reduce resilience; second, properly managed risk propagation through timely isolation and effective mitigation can transform disruptions into opportunities for systemic improvement; third, isolation measures need to work alongside recovery mechanisms to significantly improve the overall resilience of supply chain finance. Our results show that optimal isolation strategies enable the system to reach a risk-free equilibrium while simultaneously elevating the supply chain’s long-term financial resilience above initial levels. These findings offer theoretical and practical guidance for dynamic, adaptive risk management strategies in supply chain finance. Empirical validation and other research topics will be explored in subsequent studies.
The present research examines whether the relationship between workplace resilience and employee engagement is mediated by psychological well-being, specifically within the IT sector. We also studied the role of demographic … The present research examines whether the relationship between workplace resilience and employee engagement is mediated by psychological well-being, specifically within the IT sector. We also studied the role of demographic variables in determining employees' psychological well-being in the workplace setting. By investigating how resilience impacts engagement, the study seeks to provide empirical evidence that enhances theoretical and practical implications for improving workforce productivity and the well-being of employees. Employing a descriptive and quantitative cross-sectional survey design, data was collected through online surveys targeting 384 employees from India's Information Technology sector. The study focuses on how resilience may foster engagement with psychological well-being as a key mediator, by employing the Job Demands-Resources model and Social Exchange Theory. All the results show positive and statistically significant relationships; however, research findings show a partial mediation between workplace resilience and employee engagement.
In recent years, under the background of digital technology, agricultural supply chain finance (SCF) has ushered in new development opportunities and become an important lever to promote the development of … In recent years, under the background of digital technology, agricultural supply chain finance (SCF) has ushered in new development opportunities and become an important lever to promote the development of the agricultural industry and achieve the goal of rural revitalization. Rapid and accurate risk assessment of agricultural supply chain finance can provide strong support for its sustainable development and agricultural production. This study selected 12 risk evaluation indicators and constructed a risk evaluation index system from four dimensions: industry risk, the credit risk of small- and medium-sized enterprises, core enterprise status, and supply chain operation status. Using the Grey–DEMATEL model to analyze the impact relationships and pathways among risk factors and identify key influencing factors. Combined with the ISM method, the comprehensive impact matrix and reachability matrix are obtained, and a hierarchical structure model of risk factors is established. To verify the effectiveness of the risk assessment method, D company was selected as the research object, and the constructed risk control model was applied to D company. Based on the results, strategies for preventing and controlling financial risks in the agricultural product supply chain are proposed from the aspects of enterprise credit risk prevention and control, establishment of digital platforms, and standardization of supply chain processes. Based on the Grey–DEMATEL–ISM model, effective evaluation of financial risks in agricultural product supply chains can be conducted.
This study investigates the interconnected influence of transformational leadership and employee motivation on achieving operational excellence within the automotive sector. It aims to understand how these human factors interact to … This study investigates the interconnected influence of transformational leadership and employee motivation on achieving operational excellence within the automotive sector. It aims to understand how these human factors interact to shape organizational performance in this specific industrial context. This research combines a literature review with quantitative analysis of large-scale empirical data collected via structured questionnaires from a significant sample (93% response rate from 265 companies). Data reliability and validity were confirmed, and SPSS 28 was used for statistical analysis. The results strongly support the proposed hypotheses, revealing statistically significant positive relationships between leadership and operational excellence, as well as between employee motivation and operational excellence. A highly significant positive correlation was also found between leadership and employee motivation. Furthermore, the study identified trends in employee motivations evolving across professional career stages, with different priorities emerging for younger, experienced, and senior employees. This study provides a nuanced understanding of the human factor's significant role in achieving operational excellence, offering valuable insights for leaders and managers aiming to build high-performing and sustainable organizations by leveraging leadership and motivation. The findings underscore the importance of focusing on leadership and employee motivation strategies alongside performance management tools to effectively achieve and sustain operational excellence.
Naga Bharadwaj Bhavikatta | International Journal of Computer Science and Mobile Computing
In an increasingly volatile and globalized marketplace, traditional supply chains are under immense pressure to deliver higher efficiency, agility, and resilience. The concept of the intelligent supply chain has emerged … In an increasingly volatile and globalized marketplace, traditional supply chains are under immense pressure to deliver higher efficiency, agility, and resilience. The concept of the intelligent supply chain has emerged as a strategic imperative, driven by the need for real-time insights, adaptive decision-making, and predictive capabilities. Artificial Intelligence (AI) and Machine Learning (ML) are at the forefront of this transformation, enabling end-to-end automation, enhanced forecasting accuracy, and intelligent optimization across procurement, logistics, inventory, and production planning. This study explores the multifaceted role of AI and ML in modernizing supply chain operations, identifying the technological enablers, use cases, and organizational benefits associated with their adoption. Through an in-depth review of current literature, market implementations, and case studies from industry leaders such as Amazon, Maersk, and Unilever, the paper demonstrates how AI-driven systems improve demand forecasting, reduce operational costs, and increase supply chain responsiveness. The findings suggest that the integration of intelligent technologies not only supports operational excellence but also equips enterprises to navigate disruptions with greater strategic foresight.
Presented on 28 May 2025: Session 19 Operational performance and safety practices have stagnated since the 20th century, while worker and societal expectations have evolved significantly. Traditional management styles, such … Presented on 28 May 2025: Session 19 Operational performance and safety practices have stagnated since the 20th century, while worker and societal expectations have evolved significantly. Traditional management styles, such as command-and-control approaches, have not kept pace with these changes. To achieve sustainable performance, a philosophical and methodological paradigm shift is needed to move away from merely tracking and preventing failures to creating the capacity for success. Our focus should shift from enforcing compliance with systems to fostering commitment among employees to do what is necessary for sustainable high performance. Committed people are the missing ‘fourth dimension’ of performance. Highly engaged and committed people are the result of good leadership. Developing authentic leaders who can earn trust has previously been an expensive and difficult process for organisations. This doesn’t need to be the case; the desired leadership practices are understood and can be measured. Advancements in technology and software now offer unprecedented connectivity across all organisational levels, providing real-time insights into the ‘4D Performance’ framework – integrating people, processes, technology and data. This connectivity transforms how we measure leadership performance and the speed with which we can anticipate or respond to change. When organisations invest in their people, ensuring proficiency in both technical and non-technical skills, a culture of high performance becomes not only possible but expected. Creating a workplace where individuals feel safe to voice concerns and possess the skills to identify and address critical issues leads to rapid and significant improvements in performance and, ultimately, fostering a culture of trust, commitment and competence which drives sustainable, long-term success in the energy sector. To access the Oral Presentation click the link on the right. To read the full paper click here
<title>Abstract</title> Trade statistics often show discrepancies due to border measures like tariffs and regulations, exacerbated by trade frauds. Regional Trade Agreements (RTAs) play a crucial role in reducing trade costs, … <title>Abstract</title> Trade statistics often show discrepancies due to border measures like tariffs and regulations, exacerbated by trade frauds. Regional Trade Agreements (RTAs) play a crucial role in reducing trade costs, enhancing trade facilitation, and bolstering bilateral cooperation, potentially diminishing these discrepancies. This paper contributes to the research on international drivers of trade frauds by examining the influence of RTAs. Our findings reveal that, despite the persistent challenge of trade frauds, RTAs are effective in mitigating such behavior, particularly for differentiated products. RTAs involving developed countries or those members of higher standards exhibit a more pronounced, albeit delayed, inhibitory effect on trade frauds. A key aspect of trade frauds involves the underreporting of import quantities and prices. This study finds that RTAs significantly reduce these types of underreporting behaviors, contingent upon specific provisions and enforcement mechanisms. Cooperation within RTAs, including adherence to rules of origin (ROO), sanitary and phytosanitary measures (SPS), technical trade measures (TBT), and trade facilitation (TF), proves crucial in combating trade frauds. The study underscores the significant role RTAs play in addressing and mitigating trade frauds, offering insights into the mechanisms and channels through which RTAs exert their influence, thereby contributing to more accurate and reliable trade statistics. <bold>JEL classification: </bold>F13, F14, H26
Purpose: This paper investigates the complex interplay between corporate governance and strategic decision-making, emphasising how these dimensions enhance organisational resilience. It aims to clarify how robust governance frameworks can drive … Purpose: This paper investigates the complex interplay between corporate governance and strategic decision-making, emphasising how these dimensions enhance organisational resilience. It aims to clarify how robust governance frameworks can drive sustained organisational success by analysing the reciprocal influences between governance structures and strategic choices. Originality/Value: The study addresses a significant theoretical gap by examining the dynamic interaction between corporate governance and organisational strategy, an area that has received limited scholarly attention. The findings contribute to the continuous discourse on organisational sustainability and governance practices by ascribing the mechanisms through which these elements collaboratively promote organisational resilience. Methods: The study employs a comprehensive systematic literature review, analysing various corporate governance models and their impacts on strategic decision-making processes. Utilising a qualitative methodology, the research draws perspectives from case studies and extant literature to explain the correlations between governance frameworks and organisational strategic initiatives. Results: The study’s findings highlight that robust corporate governance, with well-articulated strategies, is key for promoting organisational resilience. It establishes that governance and strategy are interdependent; effective governance enhances accountability and ethical conduct. Furthermore, aligning governance practices with strategic goals is shown to facilitate sustainable growth and generate long-term stakeholder value. Moreover, the research highlights the critical role of stakeholder engagement in shaping governance practices that bolster strategic initiatives. Conclusions: The paper concludes that organisations with a narrow governance focus are often ill-equipped to handle crises due to a lack of resilience. Conversely, those that develop comprehensive resilience frameworks demonstrate a sizeable capability to overcome challenges and uncertainties. These arguments underline the necessity of integrative governance and strategic planning, offering significant implications for practitioners and theorists in organisational management and organisational behaviour.
Mahesh Reddy Pathoori | World Journal of Advanced Engineering Technology and Sciences
The digital transformation of crisis management represents a fundamental paradigm shift in organizational resilience strategy. As global uncertainties intensify, forward-thinking organizations are leveraging advanced technologies to develop comprehensive platforms that … The digital transformation of crisis management represents a fundamental paradigm shift in organizational resilience strategy. As global uncertainties intensify, forward-thinking organizations are leveraging advanced technologies to develop comprehensive platforms that transcend traditional reactive approaches. These digital crisis management systems integrate cloud-based architectures, predictive analytics, and machine learning capabilities to anticipate disruptions before they fully manifest, enabling proactive intervention rather than merely responding to emergent crises. Real-time monitoring networks incorporating thousands of sensors provide unprecedented situational awareness, while AI-driven insights optimize resource allocation and decision-making processes. The transition to cloud infrastructure delivers substantial advantages in scalability, geographic resilience, and accessibility for distributed teams. Enhanced transparency through comprehensive digital documentation improves accountability and regulatory compliance, while automation of routine tasks allows human expertise to focus on strategic decisions. Despite implementation challenges spanning technical integration complexities, security considerations, and organizational adaptation requirements, the transformative benefits in operational efficiency, cross-functional coordination, and adaptive response capabilities make digital transformation an imperative investment in organizational resilience for the increasingly complex crisis landscape ahead.
This study explores how Artificial Intelligence (AI) can harm projects, concentrating on its effect on project failure while measuring employee productivity as a mediator. By using the Resource-Based View (RBV) … This study explores how Artificial Intelligence (AI) can harm projects, concentrating on its effect on project failure while measuring employee productivity as a mediator. By using the Resource-Based View (RBV) framework, this study investigates how AI can negatively affect the outcome of projects. Information from 268 employees of the software industry in Pakistan was analyzed statistically. Based on findings, over-trusting in AI and its problems have a strong connection to project failures because they tend to result in wrong decisions, delays and missed objectives. Relying too much on AI may reduce both employee creativity and drive, making it harder for them to succeed and increase the failure of projects, but results point to a positive connection with project failure. Mediation analysis reveals that problems with AI play an indirect role in project faliure by affecting how motivated and efficient the workforce is. According to these studies, combining AI into an organization productively needs attention to both human-related practices and overall company goals. All in all, using AI in this way supports both ethics and strategy, helping to make the best use of its advantages and minimize the negative effects on staff and the project.
Heightened environmental policies along with the necessity for a resilient supply chain (SC) network have driven companies to adopt circular economy (CE) strategies. Although CE initiatives have shown significant effects … Heightened environmental policies along with the necessity for a resilient supply chain (SC) network have driven companies to adopt circular economy (CE) strategies. Although CE initiatives have shown significant effects on SC operations, the advent of digital technologies is encouraging businesses to digitize their SCs. However, the relationship connecting SC digitalization with CE practices remains underexplored. This study presents a novel framework that bridges the gap between CE principles and SC digitalization by identifying and prioritizing critical success factors (CSFs) for implementing SC4.0 in a circular economy context. We conducted a comprehensive literature review to determine CSFs and approaches relevant to Supply Chain 4.0 (SC4.0), and expert insights were gathered using the Delphi method for final validation. To capture the complex interrelationships among these factors, the study employed a combined approach using Intuitionistic Fuzzy Set (IFS), Analytic Network Process (ANP), decision-making trial and evaluation laboratory, and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) techniques to assess the CSFs and strategies. The findings highlight that an intelligent work environment, performance tracking, and data accuracy and pertinence are the top three critical CSFs for SC digitalization. Furthermore, enhancing analytical capabilities, optimizing processes through data-driven methods, and developing a unified digital platform were identified as key strategies for transitioning to SC4.0. By embedding CE principles into the evaluation of digital SC transformation, this research contributes a novel interdisciplinary perspective and offers practical guidance for industries aiming to achieve both digital resilience and environmental sustainability. The study delivers a comprehensive evaluation of CSFs for SC4.0, applicable to a variety of sectors aiming for digital and sustainable transformation.
Traditional performance management systems are frequently criticized for subjectivity, inconsistency, and delayed feedback. To address these limitations, organizations are increasingly adopting Artificial Intelligence (AI) to enable real-time, data-driven employee evaluations. … Traditional performance management systems are frequently criticized for subjectivity, inconsistency, and delayed feedback. To address these limitations, organizations are increasingly adopting Artificial Intelligence (AI) to enable real-time, data-driven employee evaluations. While AI enhances objectivity and operational efficiency, its deployment introduces several critical challenges. These include algorithmic bias rooted in historical data, opacity in decision-making logic, employee concerns about digital surveillance, and organizational resistance to automated appraisal systems. This article presents a systematic review of scholarly literature and enterprise case studies published between 2020 and 2024 to examine how AI is reshaping performance management practices. Four core themes are identified: bias mitigation, feedback automation, ethical risks, and large-scale implementation. The analysis reveals that AI can improve evaluation accuracy and responsiveness—particularly in hybrid and digital-first environments—when accompanied by transparency, ethical oversight, and human interpretability. Rather than replacing managerial judgment, AI should serve as an augmentation tool within a human-centered performance ecosystem.
Purpose Research on supply chains remains necessary, especially in times of uncertainty and instability. However, there is a limited number of publications conducted in emerging countries. This paper aims to … Purpose Research on supply chains remains necessary, especially in times of uncertainty and instability. However, there is a limited number of publications conducted in emerging countries. This paper aims to investigate the moderating effect of demand uncertainty on integration, readiness and flexibility on the responsiveness of a supply chain in the manufacturing sector of machinery and equipment for transport and lifting loads. Design/methodology/approach The authors used hierarchical regression, exploratory and confirmatory factor analysis and structural equation modeling to evaluate a sample of 213 supply chain managers. Findings The negative effect of demand uncertainty on all three dimensions strengthens supply chains in the postcrisis period. Demand uncertainty moderates integration, readiness and flexibility over responsiveness. Supply chains should use adaptive strategies, mitigate demand uncertainty and conduct resilient processes in postcrisis periods. Research limitations/implications The study offers insights for managers affected in postcrisis periods, such as the pandemic. This study investigates a sample of supply chain managers. Practical implications The results contribute to effective decision-making by managers, aiming at linking integration, readiness, flexibility and responsiveness in supply chains with demand uncertainty, especially in postcrisis periods. Originality/value Despite the adversities, the supply chain overcame demand uncertainty and maintained its operations through integration, readiness, flexibility and responsiveness strategies. The model is unprecedented and was applied to a supply chain undergoing consolidation.