Social Sciences › Political Science and International Relations

E-Government and Public Services

Works Count: 37704

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Description

This cluster of papers explores the evolution, impact, and challenges of E-Government initiatives, focusing on transparency, trust, social media, open data, citizen engagement, ICTs, government services, accountability, and the role of the public sector.

Keywords

E-Government; Transparency; Trust; Social Media; Open Data; Citizen Engagement; ICTs; Government Services; Accountability; Public Sector

Digital government evolution: From transformation to contextualization

2015-07-01

Tomasz Janowski

From e-government to we-government: Defining a typology for citizen coproduction in the age of social media

2012-07-18

Dennis Linders

E-government research: Reviewing the literature, limitations, and ways forward

2007-03-24

Mete Yıldız

Models of E‐Government: Are They Correct? An Empirical Assessment

2008-03-24

David Coursey , Donald F. Norris

Research into e‐government is relatively new. Nevertheless, much contemporary thinking and writing about e‐government is driven by normative models that appeared less than a decade ago. The authors present empirical … Research into e‐government is relatively new. Nevertheless, much contemporary thinking and writing about e‐government is driven by normative models that appeared less than a decade ago. The authors present empirical evidence from three surveys of local e‐government in the United States to test whether these models are accurate or useful for understanding the actual development of e‐government. They find that local e‐government is mainly informational, with a few transactions but virtually no indication of the high‐level functions predicted in the models. Thus, the models do not accurately describe or predict the development of e‐government, at least among American local governments. These models, though intellectually interesting, are purely speculative, having been developed without linkage to the literature about information technology and government. The authors offer grounded observations about e‐government that will useful to scholars and practitioners alike.

Coproduction: Citizen Participation in Service Delivery

1980-05-01

Gordon P. Whitaker

which it was applied. Second, the automated selection of high priority cases by PROMIS was used as a back-up for manual selection during much of the first two years of … which it was applied. Second, the automated selection of high priority cases by PROMIS was used as a back-up for manual selection during much of the first two years of operation. Eventually the automated selection of high priority cases for special pretrial preparation was discontinued. These factors suggest that, while the PROMIS development may have been instrumental in the establishment of the Special Litigation Unit, the operation of the Special Litigation Unit soon became relatively independent of PROMIS. A more rigorous evaluation, if it named anything, might have named the Special Litigation Unit as an exemplary project rather than the PROMIS system as a whole. An implementation analysis of the type presented here was not conducted. Instead, LEAA relied on information provided by project participants in making the designation decision. 14. Marketing activities include: distribution of a nontechnical description of PROMIS, videotape and film presentations, demonstrations at conventions such as those of the National District Attorney's Association, the conduct of quarterly meetings of adopters and potential adopters, publication of a quarterly newsletter, the conduct of on-site feasibility studies, and preparation of benefit-cost analyses for justifying PROMIS to local funding sources. 15. Technical assistance is provided by INSLAW personnel through site visits as well as through telephone and written communications. It includes help in planning projects; writing requests for proposals and selecting contractors; installing, testing, and modifying the basic software; and establishing training programs. 16. David L. Weimer, The Inducement and Implementation of Innovations for Prosecution Management, Dissertation, Graduate School of Public Policy, University of California at Berkeley, May 1978.

E-government success factors: Mapping practical tools to theoretical foundations

2005-01-01

J. Ramón Gil-García , Theresa A. Pardo

The Effects of E‐Government on Trust and Confidence in Government

2006-05-01

Caroline J. Tolbert , Karen Mossberger

Trust in government has been declining for more than three decades now. E‐government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of … Trust in government has been declining for more than three decades now. E‐government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two‐stage models to analyze recent Pew survey data, this research explores the relationship between e‐government use, attitudes about e‐government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e‐government can increase process‐based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e‐government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.

Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success

2007-08-17

Yi‐Shun Wang , Yi-Wen Liao

Trust and Electronic Government Success: An Empirical Study

2008-12-01

Thompson S.H. Teo , Shirish C. Srivastava , Li Jiang

Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the … Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the success of e-government Web sites. To fill this gap, this study examines the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. The model is tested via a survey of 214 Singapore e-government Web site users. The results show that trust in government, but not trust in technology, is positively related to trust in e-government Web sites. Further, trust in e-government Web sites is positively related to information quality, system quality, and service quality. The quality constructs have different effects on "intention to continue" using the Web site and "satisfaction" with the Web site. Post hoc analysis indicates that the nature of usage (active versus passive users) may help us better understand the interrelationships among success variables examined in this study. This result suggests that the DeLone and McLean model can be further extended by examining the nature of IS use. In addition, it is important to consider the role of trust as well as various Web site quality attributes in understanding e-government success.

e-Government Adoption Model (GAM): Differing service maturity levels

2010-10-21

Mahmud Akhter Shareef , Vinod Kumar , Uma Kumar +1 more

Adoption of ICT in a government organization in a developing country: An empirical study

2008-02-22

Babita Gupta , Subhasish Dasgupta , Atul Gupta

E‐government adoption: architecture and barriers

2005-10-01

Zakareya Ebrahim , Zahir Irani

Purpose To provide an integrated architecture framework for e‐government that represents the alignment of IT infrastructure with business process management in public sector organisations and classify the barriers that might … Purpose To provide an integrated architecture framework for e‐government that represents the alignment of IT infrastructure with business process management in public sector organisations and classify the barriers that might complicate the implementation of the proposed architecture framework. The study will help IT practitioners in the public sector learn how to use and manage information technologies to revitalise business processes, improve decision‐making, and gain a competitive advantage from the adoption of e‐government. The proposed architecture framework for e‐government adoption will reduce confusion surrounding e‐government infrastructure in the public sector through understanding the implementation processes, identifying requirements of information and communications technology tools, highlighting the importance of the organisational management resources and the impact of barriers. Design/methodology/approach A range of earlier studies have been critically examined and analysed to provide an integrated architecture framework for e‐government adoption that can address and identify the standards, infrastructure components, applications, and technologies for e‐government. The authors have divided the architecture framework into four layers; access layer, e‐government layer, e‐business layer, and infrastructure layer; each layer addresses a particular aspect of e‐government architecture. This paper then presents a critical analysis of barriers experienced in public sector organisations, which prevent the successful adoption of e‐government; such barriers being presented in a taxonomy. Findings Defined organisational and technological requirements that will be necessary for the adoption of e‐government in public sector organisations through construct an integrated architecture framework for e‐government. The difficulties and barriers that have been experienced in public sector organisations which complicate the implementation process of e‐government have been analysed and then identified and presented in a taxonomy. Originality/value The paper provides architecture framework for e‐government adoption that can help to guide IT managers recognise the technological and organisational requirements for e‐government adoption in public sector organisations. The framework can also help the decision makers to set a vision statement and strategic action plan for future direction in the information technology age through identifying key elements and stages for action. The authors also identify and classify the perceived barriers that might complicate the implementation process of e‐government projects. The awareness of these barriers is important for any e‐government project since they will alert the e‐government project team with any problems or challenges might be existed during the implementation process so they will be ready to overcome them.

The impact of polices on government social media usage: Issues, challenges, and recommendations

2011-11-04

John Carlo Bertot , Paul T. Jaeger , Derek L. Hansen

Local e-government 2.0: Social media and corporate transparency in municipalities

2012-03-06

Enrique Bonsón Ponte , Lourdes Torres , Sonia Royo +1 more

Advancing E-Government at the Grassroots: Tortoise or Hare?

2005-01-01

Donald F. Norris , M. Jae Moon

American grassroots governments have rushed to join the e-government revolution. Although there is a growing body of e-government literature, little of it is empirical. Using data from two nationwide surveys, … American grassroots governments have rushed to join the e-government revolution. Although there is a growing body of e-government literature, little of it is empirical. Using data from two nationwide surveys, we conduct a longitudinal examination of local government adoption of e-government, Web site sophistication, the perceived impacts of e-government, and barriers to the adoption and sophistication of e-government. We also discuss correlates of e-government adoption and sophistication with selected institutional factors. We find that e-government adoption at the grassroots is progressing rapidly (if measured solely by deployment of Web sites). However, the movement toward integrated and transactional e-government is progressing much more slowly. Continuing research, particularly longitudinal study, is needed to monitor the evolution of e-government among U.S. local governments, especially to keep pace with the practice and to ascertain the actual impacts of e-government.

An Open Government Maturity Model for social media-based public engagement

2012-07-18

Gwanhoo Lee , Young Hoon Kwak

E‐government and developing countries: an overview

2004-03-01

Subhajit Basu

E‐governance is more than just a government website on the Internet. The strategic objective of e‐governance is to support and simplify governance for all parties; government, citizens and businesses. The … E‐governance is more than just a government website on the Internet. The strategic objective of e‐governance is to support and simplify governance for all parties; government, citizens and businesses. The use of ICTs can connect all three parties and support processes and activities. In other words, in e‐governance electronic means support and stimulate good governance. Therefore, the objectives of e‐governance are similar to the objectives of good governance. Good governance can be seen as an exercise of economic, political, and administrative authority to better manage affairs of a country at all levels. It is not difficult for people in developed countries to imagine a situation in which all interaction with government can be done through one counter 24 hours a day, 7 days a week, without waiting in lines. However to achieve this same level of efficiency and flexibility for developing countries is going to be difficult. The experience in developed countries shows that this is possible if governments are willing to decentralize responsibilities and processes, and if they start to use electronic means. This paper is going to examine the legal and infrastructure issues related to e‐governance from the perspective of developing countries. Particularly it will examine how far the developing countries have been successful in providing a legal framework.

E‐Government and the Transformation of Service Delivery and Citizen Attitudes

2004-01-07

Darrell M. West

The impact of new technology on public‐sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe‐government for service delivery, … The impact of new technology on public‐sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe‐government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e‐government to investigate whether it is taking advantage of the interactive features of the World Wide Web to improve service delivery, democratic responsiveness, and public outreach. In addition, a national public opinion survey examines the ability of e‐government to influence citizens' views about government and their confidence in the effectiveness of service delivery. Using both Web site content as well as public assessments, I argue that, in some respects, the e‐government revolution has fallen short of its potential to transform service delivery and public trust in government. It does, however, have the possibility of enhancing democratic responsiveness and boosting beliefs that government is effective.

Essays on the Sociology of Knowledge.

1953-08-01

Bernard Barber , K. Mannheim , Paul Kecskemeti

The shape of eParticipation: Characterizing an emerging research area

2007-07-21

Øystein Sæbø , Jeremy Rose , Leif Skiftenes Flak

Reinventing Local Governments and the E‐Government Initiative

2002-01-01

Alfred Tat‐Kei Ho

The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost‐efficiency, to the “e‐government” paradigm, which … The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost‐efficiency, to the “e‐government” paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted “onestop shopping” and customer‐oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy. The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology.

Open data policies, their implementation and impact: A framework for comparison

2014-01-01

Anneke Zuiderwijk , Marijn Janssen

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Pathologies of Accountability: ICANN and the Challenge of “Multiple Accountabilities Disorder”

2005-01-01

Jonathan G. S. Koppell

Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies

2010-04-28

John Carlo Bertot , Paul T. Jaeger , Justin M. Grimes

E-government maturity models: Extension of the Layne and Lee model

2006-01-01

Kim Viborg Andersen , Helle Zinner Henriksen

Information Systems in Developing Countries: A Critical Research Review

2008-06-17

Chrisanthi Avgerou

In this paper I review the Information Systems (IS) research on how developing countries have attempted to benefit from information and communication technologies (ICTs). First I identify three discourses on … In this paper I review the Information Systems (IS) research on how developing countries have attempted to benefit from information and communication technologies (ICTs). First I identify three discourses on IS implementation and associated organizational and social change that coexist in information systems in developing countries (ISDC) research, namely as a process of technology and knowledge transfer and adaptation to local social conditions; as a process of socially embedded action; and as a process of transformative techno-organizational intervention associated with global politics and economics. I then point out the distinctive research agenda that has been formed in ISDC studies, both in the more familiar IS themes - failure, outsourcing, and strategic value of ICT - and also in studies of themes relevant specifically to the context of developing countries, such as the development of community ICT and information resources. Finally, I call the reader's attention to the potentially significant theoretical contributions of ISDC research for understanding IS innovation in relation to social context and in relation to socio-economic development theories and policies.

Building the virtual state: information technology and institutional change

2002-03-01

Jane E. Fountain

From the Publisher: In Building the Virtual State, Jane Fountain explains how government must evolve to become part of the Internet revolution. Fountain calls on government agencies to abandon outmoded … From the Publisher: In Building the Virtual State, Jane Fountain explains how government must evolve to become part of the Internet revolution. Fountain calls on government agencies to abandon outmoded bureaucratic tendencies in favor of a less centralized approach to providing services. This requires a change not only in the way government executives think, but also in the way they view their relationships with citizens. They must answer questions regarding costs and maintenance of Internet portals, and at the same time assure citizens that their privacy will be protected. The creation of this virtual state, Fountain argues, will not be easy, exposing much of the structural obsolescence of our current bureaucracy. However, if our government is to serve its central purpose - to work for its citizens and provide them with the opportunity to excel - it must embrace this change. It must negotiate the solutions to the internal questions of management, as well as external questions of protection of privacy and capability of use by all citizens. The outcome of this struggle will likely determine the extent to which the American government will be recast in the Information Age and whether its citizens will emerge as winners or losers.

E – Government for Developing Countries: Opportunities and Challenges

2004-06-01

Valentina Ndou

The utilization of e‐government services: citizen trust, innovation and acceptance factors*

2005-01-01

Lemuria Carter , France Bélanger

Abstract. Electronic government, or e‐government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e‐government – increased government accountability to citizens, greater public … Abstract. Electronic government, or e‐government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e‐government – increased government accountability to citizens, greater public access to information and a more efficient, cost‐effective government – the success and acceptance of e‐government initiatives, such as online voting and licence renewal, are contingent upon citizens’ willingness to adopt this innovation. In order to develop ‘citizen‐centred’ e‐government services that provide participants with accessible, relevant information and quality services that are more expedient than traditional ‘brick and mortar’ transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation theory and web trust models to form a parsimonious yet comprehensive model of factors that influence citizen adoption of e‐government initiatives. The study was conducted by surveying a broad diversity of citizens at a community event. The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e‐government service. Implications of this study for research and practice are presented.

Research on information systems in developing countries: Current landscape and future prospects

2005-07-19

Geoff Walsham , Sundeep Sahay

The current landscape of the information systems research literature concerned with developing countries is surveyed by examining a range of research articles published from 2000 onward. These are discussed in … The current landscape of the information systems research literature concerned with developing countries is surveyed by examining a range of research articles published from 2000 onward. These are discussed in terms of the key challenges addressed, including the role of technology, and the methodological and theoretical approaches used. Prospects for future research are discussed, based on a conceptual view as to how to study information and communication technologies (ICTs) in developing countries, to classify existing work, identify gaps, and suggest future opportunities. The authors contribute to the important debate on how ICTs in general, and information systems research in particular, can make a positive difference in the developing countries. © 2006 Wiley Periodicals, Inc.

The Evolution of E‐Government among Municipalities: Rhetoric or Reality?

2002-01-01

M. Jae Moon

Information technology has become one of the core elements of managerial reform, and electronic government (e‐government) may figure prominently in future governance. This study is designed to examine the rhetoric … Information technology has become one of the core elements of managerial reform, and electronic government (e‐government) may figure prominently in future governance. This study is designed to examine the rhetoric and reality of e‐government at the municipal level. Using data obtained from the 2000 E‐government Survey conducted by International City/County Management Association and Public Technologies Inc., the article examines the current state of municipal e‐government implementation and assesses its perceptual effectiveness. This study also explores two institutional factors (size and type of government) that contribute to the adoption of e‐government among municipalities. Overall, this study concludes that e‐government has been adopted by many municipal governments, but it is still at an early stage and has not obtained many of expected outcomes (cost savings, downsizing, etc.) that the rhetoric of e‐government has promised. The study suggests there are some widely shared barriers (lack of financial, technical, and personnel capacities) and legal issues (such as privacy) to the progress of municipal e‐government. This study also indicates that city size and manager‐council government are positively associated with the adoption of a municipal Web site as well as the longevity of the Web site.

Linking Citizen Satisfaction with E-Government and Trust in Government

2004-12-16

Eric W. Welch

This article asks how Internet use, citizen satisfaction with e-government, and citizen trust in government are interrelated. We first review the literature on trust and explore how radical information technologies … This article asks how Internet use, citizen satisfaction with e-government, and citizen trust in government are interrelated. We first review the literature on trust and explore how radical information technologies may work to alter the production or maintenance of trust. We then develop hypotheses about how citizens' experience with e-government, satisfaction with e-government and government Web sites, and trust in government are interrelated. Moreover, the model for e-government and Web site satisfaction incorporates citizen perspectives on electronic transaction, transparency, and interactivity. Using data obtained from the Council on Excellence in Government, we then develop and test a two-stage multiple-equation model that simultaneously predicts experience, satisfaction, and trust. Findings indicate that government Web site use is positively associated with e-government satisfaction and Web site satisfaction and that e-government satisfaction is positively associated with trust in government. We also find that while citizens are generally satisfied with the electronic provision of information (transparency), there is some dissatisfaction with the transaction and interactivity of Web sites. We conclude that electronic government strategies—transaction, transparency, and interactivity—are important factors that directly affect e-government satisfaction and indirectly affect trust. Individuals who use government Web sites are not only critical consumers but also demanding citizens.

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Developing fully functional E-government: A four stage model

2001-06-01

Karen Layne , Jungwoo Lee

Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice

2006-08-18

Richard Heeks , Savita Bailur

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Benefits, Adoption Barriers and Myths of Open Data and Open Government

2012-09-01

Marijn Janssen , Yannis Charalabidis , Anneke Zuiderwijk

In this article, based on data collected through interviews and a workshop, the benefits and adoption barriers for open data have been derived. The results suggest that a conceptually simplistic … In this article, based on data collected through interviews and a workshop, the benefits and adoption barriers for open data have been derived. The results suggest that a conceptually simplistic view is often adopted with regard to open data, which automatically correlates the publicizing of data with use and benefits. Also, five “myths” concerning open data are presented, which place the expectations within a realistic perspective. Further, the recommendation is provided that such projects should take a user's view.

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A systematic review of open government data initiatives

2015-08-30

Judie Attard , Fabrizio Orlandi , Simon Scerri +1 more

Organizational Innovation and Performance: The Problem of "Organizational Lag"

1984-09-01

Fariborz Damanpour , William M. Evan

Fariborz Damanpour and William M. Evan The organizational lag model, which postulates that a discrepancy exists between the rates of adoption of technical and administrative innovations, is applied to study … Fariborz Damanpour and William M. Evan The organizational lag model, which postulates that a discrepancy exists between the rates of adoption of technical and administrative innovations, is applied to study the -impact of adoption of types of innovation on organizational performance. Four hypotheses were derived from this -model and were tested in a sample of 85 public libraries. It was found that: (1) libraries adopt technical innovations at a faster rate than administrative innovations; (2) administrative and technical innovations have a higher correlation in high-performance organizations than in low-performance organizations; (3) the degree of organizational lag is inversely related to organizational performance; and (4) the adoption of administrative innovations tends to triggerthe adoption of technical innovations more readily than the reverse.,

Most eGovernment-for-Development Projects Fail: How Can Risks be Reduced?

2003-01-01

Richard Heeks

eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the underlying cause of failure: the … eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the underlying cause of failure: the oversize gaps between project design and on-the-ground reality (known as 'design-reality gaps'). The dimensions of these gaps are identified, as are archetypal situations in which failure is likely to occur. The paper then provides a step-by-step guide to identifying and addressing failure risks for e-government projects. It concludes with a real-world case study of using the design-reality gap approach to reduce risks in an e-government project.

The public value of E-Government – A literature review

2019-02-14

Jean Damascene Twizeyimana , Annika Andersson

This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that … This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that guided the research were: (1) What is the current state of research on the public value of e-government? And (2) What value is e-government supposed to yield? Six, sometimes overlapping, values were found: Improved public services; improved administrative efficiency; Open Government (OG) capabilities; improved ethical behaviour and professionalism; improved trust and confidence in government; and improved social value and well-being. These six public value dimensions were thereafter generalized into three overarching, and also overlapping, public value dimensions of Improved Public Services, Improved Administration, and Improved Social Value. The improved public services dimension influences other dimensions. Hence, this literature study theorizes a descriptive and multidimensional framework that can improve our understanding of the public value of e-government from different viewpoints, and the overlap between them in actual e-government designs and implementations. Regarding the current state of research on the public value this study found a lack of research on the public value of e-government, especially, in the context of developing countries – and more importantly – a total absence of this kind of research in the Least Developed Countries (LDCs). There is also a lack of comparative studies at national, regional, and project level; and a lack of research on the generative perspective.

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Defining digital transformation: Results from expert interviews

2019-06-26

Ines Mergel , Noella Edelmann , Nathalie Haug

Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational … Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, interoperability, or citizen satisfaction. However, beyond the availability of consultancy reports, there is little systematic insight into the way that public administrators themselves are currently defining digital transformation in their own day-to-day practices, how they are approaching digital transformation projects, and what their expected outcomes are. We provide an empirically-based definition of digital transformation derived from expert interviews and develop a conceptual framework with reasons for, processes to, and expected outcomes of digital transformation in the public sector.

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Encouraging Citizen Adoption of e-Government by Building Trust

2002-09-01

Merrill Warkentin , David Gefen , Paul A. Pavlou +1 more

Managing Uncertainties in Networks

2004-08-02

Joop Koppenjan , Erik‐Hans Klijn

As public and private sector organizations work more frequently in partnership, managing uncertainties, problems and controversies becomes increasingly difficult. Despite sophisticated technology and knowledge, the strategic networks and games required … As public and private sector organizations work more frequently in partnership, managing uncertainties, problems and controversies becomes increasingly difficult. Despite sophisticated technology and knowledge, the strategic networks and games required to solve uncertainties becomes more complex and more important than ever before. This unique text examines such developments in the area of network strategy. Differentiating itself from other policy network approaches which mainly have a research focus, this text has a managerial orientation, presenting strategies and management recommendations for public and private sector organizations as well as the analytical tools required by practitioners seeking to support their own internal decision-making and strategy formulation. Tapping into the important and ever-growing area of risk and uncertainty management, this is a vital and long awaited staple for the arena, written by two leading authors in the field, and is key reading for students, scholars and policy makers seeking to understand the complexities of the network society.

Theories of the Information Society

1995-09-28

Professor Frank Webster , Frank Webster

The New Public Governance?

2010-01-21

Stephen Peter Osborne

1. Introduction: The (New) Public Governance: A Suitable Case for Treatment? (Stephen P. Osborne) Part I: Theoretical Perspectives on Public Governance 2. Global Perspectives on Governance (Patricia Kennett) 3. Meta-Governance … 1. Introduction: The (New) Public Governance: A Suitable Case for Treatment? (Stephen P. Osborne) Part I: Theoretical Perspectives on Public Governance 2. Global Perspectives on Governance (Patricia Kennett) 3. Meta-Governance and Public Management (B. Guy Peters) 4. Innovations in Governance (Mark Moore and Jean Hartley) 5. Governance and Governability (Jan Kooiman) 6. Does Governance Exist? (Owen Hughes) 7. What Endures? Public Governance and the Cycle of Reform (Laurence E. Lynn, Jr.) Part II: Governance and Inter-Organizational Partnerships to Deliver Public Services 8. Theory of Organizational Partnerships: Partnership Advantages, Disadvantages and Success Factors (Ronald W. McQuaid) 9. Public-Private Partnerships and Public Governance Challenges (Carsten Greve and Graeme Hodge) 10. Introducing the Theory of Collaborative Advantage (Siv Vangen and Chris Huxham) 11. Relationship Marketing, Relational Capital and the Governance of Public Services Delivery (Stephen P. Osborne, Kate McLaughlin and Celine Chew) 12. Leading Across Frontiers: How Visionary Leaders Integrate People, Processes, Structures and Resources (Barbara C. Crosby, John M. Bryson and Melissa M. Stone) 13. Public Governance and the Third Sector: Opportunities for Co-Production and Innovation? (Victor Pestoff and Taco Brandsen) Part III: Governance of Contractual Relationships 14. Governance, Contract Management and Public Management (Donald F. Kettl) 15. Governance of Outsourcing and Contractual Relationships (Federica Farneti, Emanuele Padovani and David W. Young) 16. The Governance of Contracting Relationships: Killing the Golden Goose: A Third-Sector Perspective (Steven Rathgeb Smith and Judith Smyth) Part IV: Governance of Inter-Organizational Networks 17. Trust in Governance Networks: Looking for Conditions for Innovative Solutions and Outcomes (Erik-Hans Klijn) 18. Implementation and Managerial Networking in the New Public Governance (Laurence J. O'Toole Jr, and Kenneth J. Meier) 19. From New Public Management to Networked Community Governance? Strategic Local Public Service Networks in England (Steve Martin) Part V: Governance of Policy Networks 20. Policy Networks: Theory and Practice (Tobias Jung) 21. Policy Networks in Practice: The Debate on the Future of Amsterdam Airport Schiphol (Menno Huys and Joop Koppenjan) 22. Governance, Networks and Policy Change: The Case of Cannabis in the United Kingdom (Beatriz Acevedo and Richard Common) 23. Conclusions: Public Governance and Public Services Delivery: A Research Agenda for the Future (Stephen P. Osborne)

Policies and laws of the digital customer and the digital government service in the Emirates

2025-06-24

Wided Dafri , Nadia Yas , Omnia Mohamed Ahmed Salem +2 more | International Journal of Innovative Research and Scientific Studies

The latest digital transformation in the UAE has radically changed the delivery of government services, as the country has demonstrated a strong commitment to developing a digital environment that contributes … The latest digital transformation in the UAE has radically changed the delivery of government services, as the country has demonstrated a strong commitment to developing a digital environment that contributes to accelerating achievements and improving the lives of citizens and residents. Within the framework of this transformation, many opportunities and challenges emerge that shape the future of the digital government sector in the UAE. This research examines the role of the UAE government in developing its digital services through ambitious strategic initiatives such as a competent government, artificial intelligence applications, and blockchain technologies, in addition to efforts to enhance cybersecurity. We also reviewed the definition of the digital customer, its characteristics, policies, and initiatives to support the digital customer, along with the challenges facing this transformation, such as cybersecurity issues and system integration, as well as the importance of raising awareness and training individuals to reduce the digital gap. Digital transformation in the UAE is not just a technical update but rather part of a comprehensive strategy aimed at achieving economic and social sustainability by improving government performance efficiency and enhancing the quality of life for citizens and residents alike. The UAE's legislative developments in digital transformation indicate a comprehensive vision to create a legal environment that promotes digital innovation while preserving the rights of individuals and institutions. As rapid technological changes continue, the UAE remains at the forefront of countries seeking to update its legislation to keep pace with these changes, reflecting the country’s commitment to providing a safe and effective environment for digital services in the future. Digital government services in the UAE are a significant step towards achieving the concept of a competent government, as they meet the needs of citizens and residents conveniently and securely. With continued innovation and development of digital infrastructure, the UAE seeks to meet challenges and achieve the highest levels of efficiency and quality in providing its digital services.

Conceptualizations of Barriers and Enablers for Effective Use of Representational Digital Technologies for Development: Public Service Functionaries' Perspectives

2025-06-24

Ngoanamosadi Stanford Mphahlele , Ray M Kekwaletswe , Tshinakaho Relebogile Seaba | The Electronic Journal of Information Systems in Developing Countries

ABSTRACT This paper aims to identify and conceptualize the factors that facilitate the effective use of representational digital technologies for development (RDT4D) and the challenges faced by public service functionaries … ABSTRACT This paper aims to identify and conceptualize the factors that facilitate the effective use of representational digital technologies for development (RDT4D) and the challenges faced by public service functionaries in developing country. Using inductive thematic analysis, the study also seeks to develop a framework for the effective use of RDT4D. The paper used an online qualitative survey design with self‐administered semi‐structured questionnaires to collect data from 190 users. The findings highlight several enablers for effective use of RDT4D, including transparent interaction, representational fidelity, management support, and verification, alongside contextual strategies such as blended‐training for user communities and effective stakeholder communication. Conversely, barriers identified include representational infidelity, transparency deficiencies, human capital, financial and operational constraints, lack of RDT4D competencies, and insufficient stakeholder involvement. Additionally, novel barriers such as lack of management support, user training deficiencies, and resistance to change were observed. This paper uniquely contributes to the field by presenting a framework that introduces two new drivers and three new barriers to the effective use of RDT4D. Practitioners can utilize this framework as a component of their technology and innovation strategies to design and implement community‐centered RDT4D effectively, and to test its applicability in various contexts. United Nations members and policymakers may adopt this framework to enhance the effective use of RDT4D.

Wpływ cyfryzacji na rozwój samorządu terytorialnego w Polsce

2025-06-24

Elżbieta Ważna | Środkowoeuropejskie Studia Polityczne

Kwestia cyfryzacji jednostek samorządu terytorialnego jest bardzo ważna, ponieważ umożliwia lepszą komunikację i współpracę z obywatelami, co zwiększa przejrzystość i dostępność usług publicznych. Cyfryzacja poprawia efektywność administracji, ułatwiając zarządzanie danymi … Kwestia cyfryzacji jednostek samorządu terytorialnego jest bardzo ważna, ponieważ umożliwia lepszą komunikację i współpracę z obywatelami, co zwiększa przejrzystość i dostępność usług publicznych. Cyfryzacja poprawia efektywność administracji, ułatwiając zarządzanie danymi i procesami. Ponadto przyczynia się do oszczędności czasu i kosztów, zarówno dla urzędów, jak i mieszkańców. Głównym celem niniejszego artykułu jest analiza wpływu cyfryzacji na rozwój samorządu terytorialnego w Polsce, z uwzględnieniem korzyści i wyzwań związanych z wdrażaniem nowoczesnych technologii w administracji publicznej.

Digital governance and the low-carbon transition: evidence from double machine learning

2025-06-23

Bo Xu , Rou Sun , Chanjuan Xi +1 more | Humanities and Social Sciences Communications

DEVELOPMENT OF AN ONLINE PLATFORM TO SUPPORT LOCAL GOVERNMENTS’ SDG INITIATIVES

2025-06-19

Shun Kawakubo , H. Imai , Takashi Asano +3 more | AIJ Journal of Technology and Design

Making Higher Education Market Through Open Data Platform: Digital Educational Governance and Struggling Universities

2025-06-19

Ren-Hao Xu | Higher Education Policy

Self-sovereign identity in the public sector: Affordances, experimentation, and actualization

2025-06-18

Simon Feulner , Tobias Guggenberger , Jonathan Lautenschlager +2 more | Government Information Quarterly

Türkiye’de ve Avrupa Birliği’nde E-Devlet Üzerine Yazılan Çalışmaların Bibliyometrik Analiz ile Karşılaştırılması

2025-06-18

Senem Demirkıran | Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi

Teknolojik gelişmeler ile birlikte kamu yöneticileri önce kamu kurumlarında dijital dönüşümü ardından kamu hizmetlerinin sunumunda dijitalleşmeyi amaç edinmiştir. Elektronik devlet (e-Devlet) kavramı bu amaçlar doğrultusunda ortaya çıkmış ve gelişmiştir. Kamu … Teknolojik gelişmeler ile birlikte kamu yöneticileri önce kamu kurumlarında dijital dönüşümü ardından kamu hizmetlerinin sunumunda dijitalleşmeyi amaç edinmiştir. Elektronik devlet (e-Devlet) kavramı bu amaçlar doğrultusunda ortaya çıkmış ve gelişmiştir. Kamu hizmetlerinin dijital sunumu ile ilgili çalışmalar dijital çağ ile birlikte klasik anlayıştan sıyrılarak hem dijital yönetişim hem de dijital devlet kavramları içinde gelişmeye devam etmektedir. Bu nedenle, e-Devlet çalışmaları giderek artan bir öneme sahiptir. Bu makalede, Türkiye (TR) ve Avrupa Birliği (AB) üyesi ülkelerde kamu yönetimi disiplini çerçevesinde yapılan elektronik devlet (e-Devlet) çalışmalarının bibliyometrik analizi sunulmaktadır. 2005 ile 2023 yılları arasında Türkiye ve AB üyesi ülkelerde yayınlanan toplam 180 makaleye ilişkin Web of Science (WoS) veritabanındaki veriler kullanılmıştır. Sunulan analizler, Türkiye ve AB üyesi ülkelerdeki araştırmacıları ve kurumları içermektedir. Araştırmanın belirleyicisi “e-Devlet” anahtar sözcüğüyle “kamu yönetimi” alanında yazılan makalelerdir. Ulaşılan veri; yazar, atıf, ülke, kurum, anahtar sözcük ve tam metin üzerinden incelenmektedir.

The AI-Driven State

2025-06-18

Craig P. Orgeron , William Rials , Sofiia Druchyna | International Journal of Electronic Government Research

Good governance is increasingly synonymous with the ability to deliver connected, digital services. The COVID-19 pandemic tested public sector agencies with intensified expectations and increased service demands, exposing shortcomings in … Good governance is increasingly synonymous with the ability to deliver connected, digital services. The COVID-19 pandemic tested public sector agencies with intensified expectations and increased service demands, exposing shortcomings in online service delivery. This article examines how the pandemic accelerated digital transformation and presents an opportunity to develop robust government-as-a-service (GaaS) platforms, cloud-based infrastructures that enable governments to deliver public services more efficiently. It outlines the historical evolution of e-government, summarizes insights from structured interviews with 10 government technology leaders, and proposes a framework for emerging GaaS models. The study calls for researchers and practitioners to design and implement self-regulating digital experience platforms characterized by five essential attributes. By leveraging public-private partnerships, governments can build resilient, full-service GaaS solutions that enhance citizen engagement, agility, and innovation worldwide.

Decoding NASCIO's Priorities

2025-06-18

Craig P. Orgeron , William Rials , Daniel Adrian Doss +1 more | Journal of Cases on Information Technology

This paper comprehensively analyzes the National Association of State Chief Information Officers' (NASCIO) annual priorities from 2013 to 2023, highlighting the evolving focus areas in state IT advancements. Examining survey … This paper comprehensively analyzes the National Association of State Chief Information Officers' (NASCIO) annual priorities from 2013 to 2023, highlighting the evolving focus areas in state IT advancements. Examining survey data from government technology leaders identifies key trends in cybersecurity, workforce development, strategic planning, digital services, data management, and connectivity. The research underscores cybersecurity and data management as persistent priorities, reflecting the critical role of technology in ensuring information security and effective data governance within state governments. Through a decade-long perspective, the study offers insights into how policy changes, technological innovations, and shifts in cultural and consumer expectations have shaped the strategic direction of state CIOs, providing a foundation for predicting future trends and opportunities in government IT management.

THE PHENOMENON OF E-PARTICIPATION: BIBLIOMETRIC ANALYSIS OF STUDIES PUBLISHED IN THE WEB OF SCIENCE DATABASE

2025-06-18

Seda Çankaya Kurnaz , Önder Aytaç Afşar | Politik Ekonomik Kuram

The aim of this study is to present bibliometric analyses and trends of 783 articles published between 1991 and January 30, 2024, in the Web of Science Core Collection Database … The aim of this study is to present bibliometric analyses and trends of 783 articles published between 1991 and January 30, 2024, in the Web of Science Core Collection Database regarding the concept of "e-participation," focusing on quantitative data and numerical measurement indicators, and providing researchers with a holistic perspective using VOSviewer software. As a result of the analyses, it was found that the highest number of publications on the concept of e-participation was in 2010 (n=80), the leadership in the distribution of publications by countries was held by the United States (n=143), the journal that has the highest publication count in the field was Government Information Quarterly (n=43), Sonia Roya from the University of Zaragoza was both the most prolific author (n=11) and the most cited author (n=916), the most connected authors were Zahir Irani (n=27) and Muhammad Kamal (n=24), and apart from the e-participation (n=298) the most frequently used keywords in publications e-government with 115 repetitions, and e-democracy with 52 repetitions. These analyses on the concept of e-participation will raise awareness of the use of bibliometric analyses in the field of social sciences and provide researchers working on this topic with a theoretical foundation and a comprehensive roadmap.

Adoption of cybersecurity policies at the grassroots: 2022

2025-06-16

Donald F. Norris , Laura K. Mateczun | Journal of Cyber Policy

ThinkBox: An Open Government Agenda for Academics

2025-06-15

Gabriela de Brelàz , Suzanne J. Piotrowski | Revista de Gestão

Barriers to and mechanism for open government data use by the private sectors: A grounded theory approach

2025-06-13

S.-y. Xu , Jingjing Liu , Sisi Li +1 more | Government Information Quarterly

Understanding different levels of e-participation in Spanish municipalities based on city and citizen profiles

2025-06-13

Laura Alcaide Muñoz , Manuel Pedro Rodríguez Bolívar , Cinthia Lorena Villamayor Arellano | Online Information Review

Purpose Our study focuses on analysing the e-Participation channels offered by the Spanish local governments (SLGs) to determine the various e-Participation models adopted and to assess whether these models are … Purpose Our study focuses on analysing the e-Participation channels offered by the Spanish local governments (SLGs) to determine the various e-Participation models adopted and to assess whether these models are influenced by the characteristics of both the cities and the citizens. Design/methodology/approach We analysed the official websites of SLGs using a participation steps framework based on Arnstein’s ladder of citizen participation. Our study aims to assess how city profiles influence the adoption of participation management models by municipal governments, employing cluster analysis and tests of differences. Findings In this sense, one of the main findings is that the largest municipalities, which are considered smart cities, tend to have more developed participation models. Additionally, these cities are mainly characterized by having a high population density and citizens with high educational levels. Practical implications Politicians and public managers should implement open government projects, offering interactive participation tools that promote collaboration and co-creation initiatives. In addition, our findings seem to confirm the use of information and communication technology by policymakers to increase the legitimacy of public actions, but they do not ultimately delegate any power to the citizenry. Originality/value There is no previous evidence about different implementation models of e-Participation in the urban context or the influence of contextual factors (city profile and/or citizen profile) on these different models, which could be very relevant for explaining how politicians and public managers are designing public policies to create various open and collaborative models of cities.

Benchmarking state of the art website embedding methods for effective processing and analysis in the public sector

2025-06-13

Jonathan M. Gerber , Jasmin Saxer , Bruno Kreiner +1 more | Journal of Intelligent Information Systems

Abstract The ability to understand and process websites is crucial across various domains. It lays the foundation for machine understanding of websites. Specifically, website embedding proves invaluable when monitoring local … Abstract The ability to understand and process websites is crucial across various domains. It lays the foundation for machine understanding of websites. Specifically, website embedding proves invaluable when monitoring local government websites within the context of digital transformation. In this paper, we present a comparison of different state-of-the-art website embedding methods and their capability of creating a reasonable website embedding for our specific task. The models consist of visual, mixed, and textual-based embedding methods. We compare the models with a baseline model which embeds the header section of a website. We measure the performance of the models using zero-shot and transfer learning. We evaluate the performance of the models on three different datasets. Additionally to the embedding scoring, we evaluate the classification performance on these datasets. From the zero-shot models Homepage2Vec with visual, a combination of visual and textual embedding, performs best in general over all datasets. When applying transfer learning, TF-IDF & FNN, a text based model, outperforms the others in both cluster scoring as well as precision and F1-score in the classification task. However, time is an important factor when it comes to processing large data quantities. Thus, when additionally considering the time needed, our baseline model is a good alternative, being 1.88 times faster with a maximum decrease of 10 % in the F1-score.

Breaking the Chains of Red Tape: Social Media’s Strategic Role in Fostering Innovation

2025-06-12

Imane Hijal-Moghrabi , Jiwon Suh | Public Performance & Management Review

Impact of Information Technology: Developments the Related Research in the Last 2 Decades

2025-06-12

Irman Amri , Ika Safitri Windiarti | International Journal of Engineering Science and Information Technology

This study outlines the potential future direction of research in information technology impact. Based on current findings, we identify key areas where further investigation is needed to advance the understanding … This study outlines the potential future direction of research in information technology impact. Based on current findings, we identify key areas where further investigation is needed to advance the understanding and application of information technology. Our discussion highlights gaps in the literature, proposes new methodologies, and suggests an interdisciplinary approach to answering unsolved questions. This research highlights the significant impact of information technology in improving operational efficiency and quality in the education, health, and economic sectors over the past two decades. Using the PRISMA method for systematic literature analysis, this study identifies key trends and developments in information technology and provides recommendations for evidence-based practices and policies. The results of this study are expected to make an essential contribution to theory and practice, offering insights for more informed decision-making and more effective implementation strategies in the use of information technology.

Extending the ISS Model: Conceptualizing Security Quality and the Moderating Role of Digital HR Platform in e-Government

2025-06-11

Risyawati Mohamed Ismail , Fadzliwati Mohiddin , Hj Sharul Tazrajiman Hj Tajuddin | International Journal For Multidisciplinary Research

All digital transformation initiatives within the public sector need information systems which combine robustness with security measures and user accessibility. The research adds “security quality” to the Information System Success … All digital transformation initiatives within the public sector need information systems which combine robustness with security measures and user accessibility. The research adds “security quality” to the Information System Success model as an independent element while SSM website functions as a moderator factor in user satisfaction from quality features. The current conceptual model bases itself on Protection Motivation Theory (PMT) and Trust Theory while filling ISS framework gaps to address rising cybersecurity challenges in digital governance environments. The discussion present evident that users in the public sector base their system success assessment on service, system, information quality along with digital interface characteristics alongside their security perceptions. Further research will benefit from the eight developed propositions. This model improves theoretical knowledge in ISS success research and offers practical applications for secure digital government transformations especially relevant to Brunei Darussalam’s Vision 2035 context.

Competing digital capacities: between state-led digital governance and local data center tradeoffs

2025-06-10

Lauren E. Bridges | Routledge eBooks

Revolutionizing Public Services: The Transformative Power of E-Government in Shaping Efficient Digital Governance

2025-06-06

Untung Muhdiarta | Journal of Information Systems Engineering & Management

Introduction: The development of information and communication technology (ICT) has fundamentally changed governance and public services through the concept of e-government. E-government offers solutions to improve efficiency, transparency, and public … Introduction: The development of information and communication technology (ICT) has fundamentally changed governance and public services through the concept of e-government. E-government offers solutions to improve efficiency, transparency, and public participation in digital public services. Objectives: This study aims to analyze the transformative power of e-government in forming efficient digital governance in Indonesia and other developing countries. Methods: The method used is a qualitative literature study with an in-depth review of various scientific articles, books, and policy documents related to e-government and digital public services. Results: The results of the study show that e-government is able to accelerate public services, increase transparency, and reduce bureaucracy and the potential for corruption. However, challenges such as infrastructure readiness, human resource capacity, the digital divide, and regulatory aspects need serious attention so that the implementation of e-government is successful and sustainable. This study provides strategic recommendations for strengthening digital infrastructure, increasing human resource capacity, and developing adaptive and inclusive policies. Conclusions: Thus, e-government plays a major role in the public service revolution towards a responsive, efficient, and participatory digital government.

Design and implementation of open government policies and strategies in Latin America (2012–2022)

2025-06-05

Álvaro V. Ramírez-Alujas , César Nicandro Cruz-Rubio | Edward Elgar Publishing eBooks

Social Media in Supreme Audit Institution: Systematic Literature Review with a Narrative Approach

2025-06-05

Prihandana Aditiyando Suprapto , Ixora Lundia Suwaryono - | Enrichment Journal of Multidisciplinary Research and Development

This paper conducts a systematic literature review (SLR) to examine how Supreme Audit Institutions (SAIs) have integrated social media as a means to promote transparency, accountability, and public engagement. Based … This paper conducts a systematic literature review (SLR) to examine how Supreme Audit Institutions (SAIs) have integrated social media as a means to promote transparency, accountability, and public engagement. Based on an analysis of twenty two scholarly publications released between 2008 and 2024, the study highlights patterns in the adoption and application of social media platforms particularly on Twitter and Facebook within the context of government audits. Findings indicate that although SAIs increasingly utilize these platforms to disseminate information and enhance public outreach, their communication strategies often fall short of fostering meaningful, interactive engagement with citizens. Common obstacles include institutional conservatism, limited resources, and the complexity of audit language, all of which hinder broader participation. Nonetheless, the literature identifies emerging best practices that demonstrate how strategic use of social media can move beyond passive information sharing to support dialogue, responsiveness, and collaborative oversight. The review concludes that social media holds considerable yet largely untapped potential to strengthen SAIs’ democratic function. Realizing this potential will require not only technological adaptation but also organizational shifts toward more open, participatory governance models.

How Public Digital Governance System Affects Firms' Digital Technology Innovation Performance: Base on Open Innovation Perspective

2025-06-01

Yang Du , Jun Xu , Xiao Yuan | Technology in Society