Business, Management and Accounting › Management Information Systems

Quality and Supply Management

Works Count: 104026

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Description

This cluster of papers focuses on developing evidence-informed knowledge in the field of supply chain management. It covers topics such as lean manufacturing, performance measurement, collaborative relationships, total quality management, agile supply chains, information sharing, supplier development, integration strategies, and continuous improvement.

Keywords

Supply Chain Management; Lean Manufacturing; Performance Measurement; Collaborative Relationships; Total Quality Management; Agile Supply Chains; Information Sharing; Supplier Development; Integration Strategies; Continuous Improvement

What is the Right Supply Chain for Your Product

1997-01-01

Marshall L. Fisher

Product development performance: strategy, organization, and management in the world auto industry

1991-11-01

Kim B. Clark , Takahiro Fujimoto

Introduction The Framework: An Information Paradigm Competition and Product Development in the World Auto Industry Performance of Product Development Process and Organization in Product Development Project Strategy: Managing Complexity Manufacturing … Introduction The Framework: An Information Paradigm Competition and Product Development in the World Auto Industry Performance of Product Development Process and Organization in Product Development Project Strategy: Managing Complexity Manufacturing Capability in Product Development Integrating Problem Solving Cycles Realizing Product Concepts in Product Design Overall Patterns of Effective Product Development The Future of Product Development in the Auto Industry General Management Implications in Product Development.

Handbooks in operations research and management science

1989-01-01

George L. Nemhauser , A. H. G. Rinnooy Kan

Case study research

2004-04-28

Jean Hartley

Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in … Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in one volume the range of methods available for undertaking qualitative data collection and analysis. The volume includes 30 chapters, each focusing on a specific technique. The chapters cover traditional research methods, analysis techniques, and interventions as well as the latest developments in the field. Each chapter reviews how the method has been used in organizational research, discusses the advantages and disadvantages of using the method, and presents a case study example of the method in use. A list of further reading is supplied for those requiring additional information about a given method. The comprehensive and accessible nature of this collection will make it an essential and lasting handbook for researchers and students studying organizations.

Supply Chain Management: Strategy, Planning, and Operation

2003-04-01

Janice K. Winch

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Strategic management: Formulation, implementation and control

1996-12-01

John A. Pearce , Richard B. Robinson

The genealogy of lean production

2006-05-08

Matthias Holweg

Abstract Lean production not only successfully challenged the accepted mass production practices in the automotive industry, significantly shifting the trade‐off between productivity and quality, but it also led to a … Abstract Lean production not only successfully challenged the accepted mass production practices in the automotive industry, significantly shifting the trade‐off between productivity and quality, but it also led to a rethinking of a wide range of manufacturing and service operations beyond the high‐volume repetitive manufacturing environment. The book ‘The machine that changed the World’ that introduced the term ‘lean production’ in 1990 has become one of the most widely cited references in operations management over the last decade. Despite the fact that the just‐in‐time (JIT) manufacturing concept had been known for almost a decade prior, the book played a key role in disseminating the concept outside of Japan. While the technical aspects of lean production have been widely discussed, this paper sets out to investigate the evolution of the research at the MIT International Motor Vehicle Program (IMVP) that led to the conception of the term ‘lean production’. Furthermore, the paper investigates why – despite the pre‐existing knowledge of JIT – the program was so influential in promoting the lean production concept. Based on iterating series of interviews with the key authors, contributors and researchers of the time, this paper presents an historical account of the research that led to the formulation and dissemination of one of the most influential manufacturing paradigms of recent times.

An Instrument for Measuring the Critical Factors of Quality Management

1989-12-01

Jayant V. Saraph , Philip G. Benson , Roger G. Schroeder

ABSTRACT Much has been written about how quality should be managed in an organization. The quality literature contains many case studies of successful companies and descriptions of quality concepts and … ABSTRACT Much has been written about how quality should be managed in an organization. The quality literature contains many case studies of successful companies and descriptions of quality concepts and quality improvement programs. To date, however, there has been no systematic attempt to organize and synthesize the various prescriptions offered, nor have measures of organizational quality management been proposed for areas such as top management leadership, training, employee involvement, and supplier management. While many organizations collect quality data such as defect rates, error rates, rework cost, and scrap cost, these are not measures of organization‐wide quality management. This paper provides a synthesis of the quality literature by identifying eight critical factors (areas) of quality management in a business unit. Operational measures of these factors are developed using data collected from 162 general managers and quality managers of 89 divisions of 20 companies. The measures can be used individually or in concert to produce a profile of organization‐wide quality practices. The measures are found to be both valid and reliable. Such measures could be used by decision makers in an organization to assess the status of quality management in order to direct improvements in the quality area. Researchers can use such measures to better understand quality management practice and to build theories and models that relate the critical factors of quality management to the organization's quality environment and quality performance.

If Only We Knew What We Know: Identification and Transfer of Internal Best Practices

1998-04-01

Carla O’Dell , Celene Grayson

One of the most effective avenues toward improvement is the process of internal benchmarking—identifying, sharing, and using the knowledge and practices inside one's organization. But the process can be tricky … One of the most effective avenues toward improvement is the process of internal benchmarking—identifying, sharing, and using the knowledge and practices inside one's organization. But the process can be tricky and time consuming because of obstacles such as ignorance about resources or others' needs, a culture that values personal expertise more than knowledge sharing, and a lack of resources for implementation of best practices. This article explores how organizations conduct successful internal benchmarking, relating details ranging from requirements for successful transfer to lessons learned.

Lean manufacturing: context, practice bundles, and performance

2002-10-30

Rachna Shah , Peter T. Ward

Abstract Management literature has suggested that contextual factors may present strong inertial forces within organizations that inhibit implementations that appear technically rational [R.R. Nelson, S.G. Winter, An Evolutionary Theory of … Abstract Management literature has suggested that contextual factors may present strong inertial forces within organizations that inhibit implementations that appear technically rational [R.R. Nelson, S.G. Winter, An Evolutionary Theory of Economic Change, Harvard University Press, Cambridge, MA, 1982]. This paper examines the effects of three contextual factors, plant size, plant age and unionization status, on the likelihood of implementing 22 manufacturing practices that are key facets of lean production systems. Further, we postulate four “bundles” of inter‐related and internally consistent practices; these are just‐in‐time (JIT), total quality management (TQM), total preventive maintenance (TPM), and human resource management (HRM). We empirically validate our bundles and investigate their effects on operational performance. The study sample uses data from IndustryWeek ’s Census of Manufacturers. The evidence provides strong support for the influence of plant size on lean implementation, whereas the influence of unionization and plant age is less pervasive than conventional wisdom suggests. The results also indicate that lean bundles contribute substantially to the operating performance of plants, and explain about 23% of the variation in operational performance after accounting for the effects of industry and contextual factors.

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Manufacturing Advantage: Why High-Performance Work Systems Pay off

2001-07-01

Gloria Harrell‐Cook , Eileen Appelbaum , Thomas A. Bailey +2 more

Much of the hoopla surrounding quality circles, teams, and high-performance work systems has been based on anecdotes and very thin evidence. It has not been established that those employee involvement … Much of the hoopla surrounding quality circles, teams, and high-performance work systems has been based on anecdotes and very thin evidence. It has not been established that those employee involvement strategies amount to anything more than another series of management fads or ruses designed to get more out of workers without giving them anything in return. This revelatory book, written by some of the skeptics, lays some of the suspicion to rest. Based on their visits to 44 plants and surveys of more than 4,000 employees, Eileen Appelbaum, Thomas Bailey, Peter Berg, and Arne L. Kalleberg concluded that companies are indeed more successful when managers share knowledge and power with workers and when workers assume increased responsibility and discretion. The study of steel, apparel, and medical electronics and imaging plants revealed much. In self-directed teams, workers were able to eliminate bottlenecks and coordinate the work process. In task forces created to improve quality, they communicated with individuals outside their own work groups and were able to solve problems. Expensive equipment in steel mills operated with fewer interruptions, turnaround and labor costs were cut in apparel factories, and costly inventories of components and medical equipment were reduced. And what did the employees think? The worker survey showed that jobs in participatory work systems often provide more challenging tasks and more opportunities for creativity. Employees in apparel had higher hourly earnings; those in steel had both higher hourly earnings and higher job satisfaction. Workers in more participatory settings were no more likely than others to report heavy workloads or excessive demands on their time. They were, however, less likely to report involuntary overtime or conflict with co-workers, and were more likely to be satisfied with their surroundings. Manufacturing Advantage provides the best assessment available of the effectiveness of high-performance work systems. Freestanding chapters near the end of the book provide full documentation of research data without interrupting the narrative flow.

A framework for quality management research and an associated measurement instrument

1994-03-01

Barbara B. Flynn , Roger G. Schroeder , Sadao Sakakibara

Abstract Research on quality incorporates a range of concerns, including quality definition and management, and such specific mechanisms as statistical quality control (SQC). However, though research in statistical quality control … Abstract Research on quality incorporates a range of concerns, including quality definition and management, and such specific mechanisms as statistical quality control (SQC). However, though research in statistical quality control has evolved in a scientific and rigorous fashion, based on the early works of Shewhart, Juran, Deming and others, the study of other aspects of quality, particularly quality management, has not evolved in a similarly rigorous fashion. Theory development and measurement issues related to reliability and validity are particularly weak in the quality management literature. Starting from a strategic perspective of the organization, this paper identifies and substantiates the key dimensions of quality management, then tests the measurement of those dimensions for reliability and validity. In doing so, it establishes a clear framework for subsequent research and for evaluation of quality management programs by practitioners. In order to specify the important dimensions of quality management, a thorough search of the relevant literature was undertaken. Quality management is defined as an approach to achieving and sustaining high quality output; thus, we employ a process definition, emphasizing inputs (management practices) rather than outputs (quality performance) in our analysis. Quality management is first viewed as an element of the integrated approach known as World Class Manufacturing; quality management supports and is supported by JIT, human resources management, top management support, technology management and strategic management. The key dimensions of quality management are then articulated. Top management support creates an environment in which quality management activities are rewarded. These activities are related to quality information systems, process management, product design, work force management, supplier involvement and customer involvement. They are used in concert to support the continuous improvement of manufacturing capability. As manufacturing capability and quality performance improve, a plant achieves and sustains a competitive advantage. This, in turn, provides feedback, reinforcement and resources to top management, which stimulates continuous improvement. Based on the seven dimensions of quality management identified in this paper, a set of 14 perceptual scales was developed. The scales were assessed for reliability and validity with a sample of 716 respondents at 42 plants in the U.S. in the transportation components, electronics and machinery industries. Reliability is broadly defined as the degree to which scales are free from error and, therefore, consistent. The use of reliable scales provides assurance that the obtained results will be stable. Application of Cronbach's alpha both across the board and by industry and nationality subsamples refined the original group of 14 scales to 11 internally consistent scales. Validity refers to the degree to which scales truly measure the constructs which they are intended to measure. This provides academic and industry users with confidence that the scales measure important constructs which are related to independent measures of the same constructs, and that each scale measures a single construct. It was concluded that the scales, and the instrument as a whole, are valid measures of quality management practices. Thus, the scales may be used with confidence by both researchers and industry users to measure quality management practices, with the ability to generalize beyond the immediate sample. This paper makes several important contributions to the area of quality management. It proposes an emergent theory of quality management and links it to the literature. Because the proposed scales are reliable and valid, they may be used by other researchers for hypothesis testing and by practitioners for assessing quality management practices in their plants and for internal and external benchmarking. Finally, the paper provides a step‐by‐step approach and criteria for conducting reliability and validity analysis of a measurement instrument.

Case research in operations management

2002-02-01

Chris Voss , Nikos Tsikriktsis , Mark Frohlich

This paper reviews the use of case study research in operations management for theory development and testing. It draws on the literature on case research in a number of disciplines … This paper reviews the use of case study research in operations management for theory development and testing. It draws on the literature on case research in a number of disciplines and uses examples drawn from operations management research. It provides guidelines and a roadmap for operations management researchers wishing to design, develop and conduct case‐based research.

Integrating the Supply Chain

1989-08-01

Graham C. Stevens

Common to all manufacturing companies is the need to control the flow of material from suppliers, through the value adding processes and distribution channels, to customers. The supply chain is … Common to all manufacturing companies is the need to control the flow of material from suppliers, through the value adding processes and distribution channels, to customers. The supply chain is the connected series of activities which is concerned with planning, co‐ordinating and controlling material, parts and finished goods from supplier to customer. Traditionally, the flow of material has been considered only at an operational level. No longer, however, can the potential of integrating the supply chain be ignored. Companies that manage the supply chain as a single entity and ensure the appropriate use of tools and techniques in order to meet the needs of the market, will not get left behind in the fight for survival.

Supply chain collaboration: Impact on collaborative advantage and firm performance

2010-12-29

Mei Cao , Qingyu Zhang

Abstract Facing uncertain environments, firms have strived to achieve greater supply chain collaboration to leverage the resources and knowledge of their suppliers and customers. The objective of the study is … Abstract Facing uncertain environments, firms have strived to achieve greater supply chain collaboration to leverage the resources and knowledge of their suppliers and customers. The objective of the study is to uncover the nature of supply chain collaboration and explore its impact on firm performance based on a paradigm of collaborative advantage. Reliable and valid instruments of these constructs were developed through rigorous empirical analysis. Data were collected through a Web survey of U.S. manufacturing firms in various industries. The statistical methods used include confirmatory factor analysis and structural equation modeling (i.e., LISREL). The results indicate that supply chain collaboration improves collaborative advantage and indeed has a bottom‐line influence on firm performance, and collaborative advantage is an intermediate variable that enables supply chain partners to achieve synergies and create superior performance. A further analysis of the moderation effect of firm size reveals that collaborative advantage completely mediates the relationship between supply chain collaboration and firm performance for small firms while it partially mediates the relationship for medium and large firms.

Restoring Our Competitive Edge: Competing through Manufacturing.

1985-06-01

Laura Thomas , Robert H. Hayes , Steven C. Wheelwright

The New Competitive Challenge for Manufacturing. The Concept of Manufacturing Strategy. Long-term Capacity Strategies. Facilities Strategy. Implementing Facilities Planning Processes. The Technology of Manufacturing Processes. Matching Process Technology with Product/Market … The New Competitive Challenge for Manufacturing. The Concept of Manufacturing Strategy. Long-term Capacity Strategies. Facilities Strategy. Implementing Facilities Planning Processes. The Technology of Manufacturing Processes. Matching Process Technology with Product/Market Requirements. The Experience Curve--A Framework for Manufacturing Performance Improvement. Vertical Integration and Sourcing. Managing Changes in Manufacturing's Technology and Structure. German Approaches to Manufacturing Management. Japanese Approaches to Manufacturing Management. Learning from Your World-class Competitors. Building Manufacturing's Competitive Potential. Index.

Quality-Control Handbook.

1952-06-01

W. Grant Ireson , Joseph M. Juran

Understanding the meaning of collaboration in the supply chain

2004-02-01

Mark Barratt

Despite its infancy, some authors are already suggesting that the writing may be on the wall for supply chain collaboration. It has been reported that supply chain collaboration has proved … Despite its infancy, some authors are already suggesting that the writing may be on the wall for supply chain collaboration. It has been reported that supply chain collaboration has proved difficult to implement; there has been an over‐reliance on technology in trying to implement it; a failure to understand when and with whom to collaborate; and fundamentally a lack of trust between trading partners. This paper proposes that a supply chain segmentation approach, based on customer buying behaviour and service needs, is the most appropriate context for collaboration. The paper also proposes the need for a greater understanding of the elements that make up supply chain collaboration, and in particular how the relevant cultural, strategic and implementation elements inter‐relate with each other.

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The impact of supply chain integration on performance: A contingency and configuration approach

2009-06-17

Barbara B. Flynn , Baofeng Huo , Xiande Zhao

Abstract This study extends the developing body of literature on supply chain integration (SCI), which is the degree to which a manufacturer strategically collaborates with its supply chain partners and … Abstract This study extends the developing body of literature on supply chain integration (SCI), which is the degree to which a manufacturer strategically collaborates with its supply chain partners and collaboratively manages intra‐ and inter‐organizational processes, in order to achieve effective and efficient flows of products and services, information, money and decisions, to provide maximum value to the customer. The previous research is inconsistent in its findings about the relationship between SCI and performance. We attribute this inconsistency to incomplete definitions of SCI, in particular, the tendency to focus on customer and supplier integration only, excluding the important central link of internal integration. We study the relationship between three dimensions of SCI, operational and business performance, from both a contingency and a configuration perspective. In applying the contingency approach, hierarchical regression was used to determine the impact of individual SCI dimensions (customer, supplier and internal integration) and their interactions on performance. In the configuration approach, cluster analysis was used to develop patterns of SCI, which were analyzed in terms of SCI strength and balance. Analysis of variance was used to examine the relationship between SCI pattern and performance. The findings of both the contingency and configuration approach indicated that SCI was related to both operational and business performance. Furthermore, the results indicated that internal and customer integration were more strongly related to improving performance than supplier integration.

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Reliability: A Review of Psychometric Basics and Recent Marketing Practices

1979-02-01

J. Paul Peter

The basic theories and measurement procedures for reliability and the closely related concept of generalizability are reviewed, illustrated, and evaluated for use in marketing research. A critique ... The basic theories and measurement procedures for reliability and the closely related concept of generalizability are reviewed, illustrated, and evaluated for use in marketing research. A critique ...

Action research for operations management

2002-02-01

Paul Coughlan , David Coghlan

A fundamental methodological question guides this paper: How can operations managers and researchers learn from the applied activity that characterises the practice of OM? To address this question, defines and … A fundamental methodological question guides this paper: How can operations managers and researchers learn from the applied activity that characterises the practice of OM? To address this question, defines and explores the legitimacy of an action‐oriented research approach in OM, and the particular logic and value of applying action research (AR) to the description and understanding of issues in OM. Begins with a review of the role of empirical research in OM and how AR features within the OM research literature. Introduces the theory and practice of AR and outlines the AR cycle and how AR is implemented. Finally, describes the skills required to engage in AR and explores issues in generating theory. Concludes with the assertion that AR is relevant and valid for the discipline of OM in its ability to address the operational realities experienced by practising managers while simultaneously contributing to knowledge.

DEFINING SUPPLY CHAIN MANAGEMENT

2001-09-01

John T. Mentzer , William Dewitt , James S. Keebler +4 more

A management construct cannot be used effectively by practitioners and researchers if a common agreement on its definition is lacking. Such is the case with the term “supply chain management”—so … A management construct cannot be used effectively by practitioners and researchers if a common agreement on its definition is lacking. Such is the case with the term “supply chain management”—so many definitions are used that there is little consensus on what it means. Thus, the purpose of this paper is to examine the existing research in an effort to understand the concept of “supply chain management.” Various definitions of SCM and “supply chain” are reviewed, categorized, and synthesized. Definitions of supporting constructs of SCM and a framework are then offered to establish a consistent means to conceptualize SCM. Antecedents and consequences of SCM are identified, and the boundaries of SCM in terms of business functions and organizations are proposed. A conceptual model and unified definition of SCM are then presented that indicate the nature, antecedents, and consequences of the phenomena.

Lean Thinking—Banish Waste and Create Wealth in your Corporation

1997-01-01

J P Womack , D T Jones

Empirical research methods in operations management

1990-04-01

Barbara B. Flynn , Sadao Sakakibara , Roger G. Schroeder +2 more

Abstract This paper discusses the need for more research in operations management which is based on data from the real world. Tying operations management theory in with practice has been … Abstract This paper discusses the need for more research in operations management which is based on data from the real world. Tying operations management theory in with practice has been called for over a long period of time, however, many P/OM researchers do not have a strong foundation in gathering and using empirical data. This paper provides a starting point that encourages operations management researchers to use empirical data and provides a systematic approach for conducting empirical studies. Empirical research can be used to document the state of the art in operations management, as well as to provide a baseline for longitudinal studies. It can also be invaluable in the development of parameters and distributions for mathematical and simulation modeling studies. A very important use for empirical data is in theory building and verification, topics which are virtually ignored in most P/OM research. Operations management researchers may be reluctant to undertake empirical research, due to its cost, both in dollars and time and the relative risk involved. Because empirical research may be considered “soft,” compared with mathematical modeling, it may be perceived as risky. This paper attempts to provide a foundation of knowledge about empirical research, in order to minimize the risks to researchers. It also provides a discussion of analytical techniques and examples of extremely rigorous empirical P/OM research. Although operations management researchers may not recognize it, all research is based on theory. The initial step in conducting empirical research deals with articulating the theoretical foundation for the study. It also includes determining whether the problem under investigation involves theory building or theory verification. In the second step, a research design should be selected. Although surveys are fairly common in empirical P/OM research, a number of other designs, including single and multiple case studies, panel studies and focus groups, may also be used, depending on the problem being studied. Third, a data collection method should be selected. One method, or a combination of several data collection methods, should be used in conjunction with the research design. These include historical archive analysis, participant observation, outside observation, interviews, questionnaires and content analysis. The implementation stage involves actually gathering the data. This section of the paper focuses on using questionnaires as the method of data analysis, although some of the concepts discussed may be applicable to other data collection methods, as well. A brief overview of data analysis methods is given, along with documentation of the types of data analysis which have been used in various types of empirical research conducted by operations management researchers over the past ten years. Potential outlets for publication of empirical P/OM research are discussed and their history of publishing such research is documented. Underlying every step of the process are considerations of reliability and validity. Conducting empirical research without considering its reliability and validity is pointless, because the researcher will not be able to generalize from the results. This should be considered in each of the four stages listed in the approach described above. A number of conclusions are discussed. These include the need for more empirical research and the need for P/OM researchers to become more critical readers of the empirical research done by others. Colleagues in the social sciences can be a valuable source of information about conducting empirical research. Industry contacts can be useful, as well, in pilot testing, finding industry sites and determining consensus on the definition of terms. Finally, researchers in operations management need to be more aware of the theory which underlies their work. Empirical research can be highly useful in both theory building and theory verification.

Measuring supply chain performance

1999-03-01

Benita M. Beamon

The process of choosing appropriate supply chain performance measures is difficult due to the complexity of these systems. The paper presents an overview and evaluation of the performance measures used … The process of choosing appropriate supply chain performance measures is difficult due to the complexity of these systems. The paper presents an overview and evaluation of the performance measures used in supply chain models and also presents a framework for the selection of performance measurement systems for manufacturing supply chains. Three types of performance measures are identified as necessary components in any supply chain performance measurement system, and new flexibility measures for supply chains are developed.

Creating Readiness for Organizational Change

1993-06-01

Achilles A. Armenakis , Stanley G. Harris , Kevin W. Mossholder

The purpose of this article is to clarify the readiness for change concept and examine how change agents can influence employee readiness for organizational change. The article contributes to an … The purpose of this article is to clarify the readiness for change concept and examine how change agents can influence employee readiness for organizational change. The article contributes to an improved understanding of change dynamics in four important ways. First, readiness for change is distinguished from resistance to change. Readiness is described in terms of the organizational members' beliefs, attitudes, and intentions. Second, a model is offered that describes the influence strategies as well as the importance of change agent credibility and interpersonal and social dynamics in the readiness creation process. Third, by combining urgency of, and employee readiness for, needed changes, a typology of readiness programs is offered. Fourth, a large multinational corporation's efforts to create readiness for large-scale change are described to provide a cogent illustration of the various readiness interventions described in the model.

The relationship between total quality management practices and operational performance

1999-05-10

Danny Samson , Milé Terziovski

Abstract Total quality management (TQM) has been a widely applied process for improving competitiveness around the world, but with mixed success. A review of the literature revealed gaps in research … Abstract Total quality management (TQM) has been a widely applied process for improving competitiveness around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality/operations management, particularly in the area of empirical testing of the effectiveness of TQM implementation. The aim of this study was to examine the total quality management practices and operational performance of a large number of manufacturing companies in order to determine the relationships between these practices, individually and collectively, and firm performance. We used a large data base of 1200 Australian and New Zealand manufacturing organisations. The reliability and validity (construct, content, criterion) of the practice and performance measures were evaluated. Our study showed that the relationship between TQM practice and organisational performance is significant in a cross‐sectional sense, in that TQM practice intensity explains a significant proportion of variance in performance. Some but not all of the categories of TQM practice were particularly strong predictors of performance. The categories of leadership, management of people and customer focus were the strongest significant predictors of operational performance. This is consistent with literature findings that behavioural factors such as executive commitment, employee empowerment and an open culture can produce competitive advantage more strongly than TQM tools and techniques such as process improvement, benchmarking, and information and analysis.

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Issues in Supply Chain Management

2000-01-01

Douglas M. Lambert , Martha C. Cooper

The relationship between total quality management practices and their effects on firm performance

2003-02-07

Hale Kaynak

Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, … Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as measuring TQM or performance as a single construct. Based on a comprehensive literature review, this study identifies the relationships among TQM practices and examines the direct and indirect effects of these practices on various performance levels. A proposed research model and hypotheses are tested by using cross‐sectional mail survey data collected from firms operating in the US. The test of the structural model supports the proposed hypotheses. The implications of the findings for researchers and practitioners are discussed and further research directions are offered.

Towards a theory of supply chain management: the constructs and measurements

2004-02-27

Injazz J. Chen , Antony Paulraj

Abstract Rising international cooperation, vertical disintegration, along with a focus on core activities have led to the notion that firms are links in a networked supply chain. This novel perspective … Abstract Rising international cooperation, vertical disintegration, along with a focus on core activities have led to the notion that firms are links in a networked supply chain. This novel perspective has created the challenge of designing and managing a network of interdependent relationships developed and fostered through strategic collaboration. Although research interests in supply chain management (SCM) are growing, no research has been directed towards a systematic development of SCM instruments. This study identifies and consolidates various supply chain initiatives and factors to develop key SCM constructs conducive to advancing the field. To this end, we analyzed over 400 articles and synthesized the large, fragmented body of work dispersed across many disciplines. The result of this study, through successive stages of measurement analysis and refinement, is a set of reliable, valid, and unidimensional measurements that can be subsequently used in different contexts to refine or extend conceptualization and measurements or to test various theoretical models, paving the way for theory building in SCM.

Survey research in operations management: a process‐based perspective

2002-02-01

Cipriano Forza

This paper provides guidelines for the design and execution of survey research in operations management (OM). The specific requirements of survey research aimed at gathering and analysing data for theory … This paper provides guidelines for the design and execution of survey research in operations management (OM). The specific requirements of survey research aimed at gathering and analysing data for theory testing are contrasted with other types of survey research. The focus is motivated by the need to tackle the various issues which arise in the process of survey research. The paper does not intend to be exhaustive: its aim is to guide the researcher, presenting a systematic picture which synthesises suitable survey practices for research in an OM context. The fundamental aim is to contribute to an increase in the quality of OM research and, as a consequence, to the status of the OM discipline among the scientific community.

Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain

1999-05-01

John Naylor , Mohamed Mohamed Naim , D. Berry

Learning to evolve

2004-09-29

Peter Hines , Matthias Holweg , Nick Rich

The application of lean thinking has made a significant impact both in academic and industrial circles over the last decade. Fostered by a rapid spread into many other industry sectors … The application of lean thinking has made a significant impact both in academic and industrial circles over the last decade. Fostered by a rapid spread into many other industry sectors beyond the automotive industry, there has been a significant development and “localisation” of the lean concept. Despite successful “lean” applications in a range of settings however, the lean approach has been criticised on many accounts, such as the lack of human integration or its limited applicability outside high‐volume repetitive manufacturing environments. The resulting lack of definition has led to confusion and fuzzy boundaries with other management concepts. Summarising the lean evolution, this paper comments on approaches that have sought to address some of the earlier gaps in lean thinking. Linking the evolution of lean thinking to the contingency and learning organisation schools of thought, the objective of this paper is to provide a framework for understanding the evolution of lean not only as a concept, but also its implementation within an organisation, and point out areas for future research.

Arcs of integration: an international study of supply chain strategies

2001-01-15

Markham T. Frohlich , Roy Westbrook

Abstract Though there is a wide acceptance of the strategic importance of integrating operations with suppliers and customers in supply chains, many questions remain unanswered about how best to characterize … Abstract Though there is a wide acceptance of the strategic importance of integrating operations with suppliers and customers in supply chains, many questions remain unanswered about how best to characterize supply chain strategies. Is it more important to link with suppliers, customers, or both? Similarly, we know little about the connections between supplier and customer integration and improved operations performance. This paper investigated supplier and customer integration strategies in a global sample of 322 manufacturers. Scales were developed for measuring supply chain integration and five different strategies were identified in the sample. Each of these strategies is characterized by a different “arc of integration”, representing the direction (towards suppliers and/or customers) and degree of integration activity. There was consistent evidence that the widest degree of arc of integration with both suppliers and customers had the strongest association with performance improvement. The implications for our findings on future research and practice in the new millennium are considered.

Development and Validation of TQM Implementation Constructs

1996-03-01

Sanjay L. Ahire , Damodar Y. Golhar , Matthew A. Waller

The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the … The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the prescribed QM strategies on a firm's product quality has not been analyzed. Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies. Using a survey of 371 manufacturing firms, the constructs are then empirically tested and validated. LISREL 7 is used for this purpose. Finally, a framework to examine the effects of integrated QM strategies on a firm's product quality is suggested. Comparisons between this and two other comprehensive scales of TQM are made.

The impact of supply chain management practices on competitive advantage and organizational performance

2004-09-30

Suhong Li , Bhanu S. Ragu-Nathan , T. S. Ragu‐Nathan +1 more

The Challenge of Innovation Implementation

1996-10-01

Katherine J. Klein , Joann Sorra

Implementation is the process of gaining targeted organizational members' appropriate and committed use of an innovation. Our model suggests that implementation effectiveness—the consistency and quality of targeted organizational members' use … Implementation is the process of gaining targeted organizational members' appropriate and committed use of an innovation. Our model suggests that implementation effectiveness—the consistency and quality of targeted organizational members' use of an innovation—is a function of (a) the strength of an organization's climate for the implementation of that innovation and (b) the fit of that innovation to targeted users' values. The model specifies a range of implementation outcomes (including resistance, avoidance, compliance, and commitment); highlights the equifinality of an organization's climate for implementation; describes within- and between-organizational differences in innovation-values fit; and suggests new topics and strategies for implementation research.

A framework for supply chain performance measurement

2003-10-09

Angappa Gunasekaran , Chaitali Patel , Ronald E. McGaughey

Lean Thinking-Banish Waste and Create Wealth in Your Corporation.

1997-11-01

Graham K. Rand , J P Womack , D. T. L. Jones

Lean Thinking—Banish Waste and Create Wealth in your Corporation

1997-11-01

J P Womack , D T Jones

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A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY.

1997-06-01

Michael V. Russo , P. A. FOUTS

Strategic Management Journal

2016-01-01

Luis Ángel Guerras Martín , Guillermo Armando Ronda‐Pupo

Competing on the Eight Dimensions of Quality

1987-01-01

David A. Garvin

How absorptive capacity mediates supply chain effectiveness: a quality integration approach to boosting operational performance

2025-06-25

Ziad Alkalha , Benjamin Dehe , Iain Reid | Operations Management Research

PERFORMANCE OPTIMIZATION THROUGH TECHNOLOGICAL INDIGENIZATION OF SUPPLY CHAINS: A CONCEPTUAL FRAMEWORK DEVELOPMENT

2025-06-25

Muhammad Javed , Z. B. Junaid , Malik Mamoon Munir | İstanbul Ticaret Üniversitesi Dış Ticaret Dergisi

In order to maintain the border sovereignty of the country, militaries need to continue investigating contemporary innovative technologies which can improve their war-fighting capabilities, raise mission readiness, and enable their … In order to maintain the border sovereignty of the country, militaries need to continue investigating contemporary innovative technologies which can improve their war-fighting capabilities, raise mission readiness, and enable their continuous operations in a fiscally constrained environment. Navies around the world have been forced to adopt technological indigenization in their Supply Chains to maintain in-service equipment due to the high expense of maintaining military-systems combined with prolonged life cycles. In the public sector, where the budgetary constraints severely impact decision making, it makes it an imperative area to be explored in detail. The present research study has established a framework basis for prospective future research paths within this field. Firstly, major factors related to performance optimization of Naval platforms have been summarized. Secondly, comprehensive literature review has been undertaken. Third, specific research questions have been proposed along with research methodology for future researches

Proposed Decision Making in Pricing Strategy Selection for New Vaccine Packaging Study of PT Bpharmaceutical

2025-06-24

Nadia Alifya Zahra | Journal Research of Social Science Economics and Management

This study is conducted to develop a structured approach for selecting the most viable pricing strategy for Vaccine T packaging transformation from ampoules to prefilled syringes (PFS), which is a … This study is conducted to develop a structured approach for selecting the most viable pricing strategy for Vaccine T packaging transformation from ampoules to prefilled syringes (PFS), which is a tetanus-diphtheria vaccine produced by PT BPharmaceutical. The packaging innovation is intended to improve dosage accuracy, reduce contamination risks, and align with market trends. To overcome this challenge, this study uses the Analytical Hierarchy Process (AHP) to evaluate and assess the selection of the most suitable pricing strategy based on key financial considerations. The research employs both qualitative and quantitative methods and is grounded in both primary and secondary data. Internal interviews, FGD, and a questionnaire were conducted with the company’s stakeholders to identify relevant pricing criteria, SWOT analysis, and possible strategy alternatives. External and internal analyses were also performed through PESTEL, Porter’s Five Forces, STP, demand forecasting, and SWOT-TOWS matrix to identify the decision-making environment. Based on these inputs, three strategic alternatives were formulated: Skimming, Penetration, and Strategic. These alternatives were then assessed using AHP based on three main criteria: price changes, average cost per unit, and cost recovery. Price changes have two sub-criteria: average yearly price increase and average gross profit margin, while cost recovery has three sub-criteria: NPV, IRR, and PBP. The result from the AHP analysis indicated that the Strategic pricing strategy is the most viable option, with the highest score of 0.029. An implementation roadmap has also been developed to ensure the strategic execution of this pricing decision.

Analysis of Logistics Quality in an Auto Parts Industry

2025-06-24

Nilo Antônio de Souza Sampaio , C. Silva , Thaís Mendes Barras +4 more | Revista de Gestão Social e Ambiental

Objective: The aim of this work is to highlight the losses that impact the logistics operations sector of an auto parts industry by analyzing its quality indicators and the different … Objective: The aim of this work is to highlight the losses that impact the logistics operations sector of an auto parts industry by analyzing its quality indicators and the different types of non-quality costs related to its processes. Theoretical framework: Logistics is essential to organizational processes, integrating resources, technologies and strategies for the efficient delivery of goods and information. Barbosa and Peruchi (2024) define logistics quality as the ability to meet customer expectations through well-planned processes, guaranteeing punctual deliveries, precision in specifications and product integrity. Non-quality, on the other hand, refers to failures such as delays, damaged products or products out of specification, which generate additional costs, damage the company's image and impact organizational performance. Understanding these concepts is essential to identifying opportunities for improvement and implementing effective solutions, promoting competitiveness and long-term sustainability. Method: The study, characterized as a descriptive case with a quantitative approach, was carried out in the logistics operations area of a multinational auto parts company located in the state of São Paulo, which has been operating in the Brazilian market for almost 15 years and serves major automakers in the automotive sector. The analysis focused on the logistics quality indicators considered most relevant by managers and included in the company's strategic planning. The indicators selected were: Customer Satisfaction, Stock Level, Inventory Accuracy, Extra Freight, Debit Notes and Issuance of Security Alerts. Final Considerations: The case study showed the central relevance of logistics in the supply chain, highlighting its strategic role in reducing waste, increasing productivity and mitigating process failures, especially in the auto parts industry, where efficiency and reliability are crucial for competitiveness. The work highlighted the importance of a systemic approach to logistics, treating it as a strategic element for optimizing resources and strengthening relationships with stakeholders. Implications of the research: The research carried out showed significant implications for logistics quality management, highlighting the importance of a strategic and systemic approach to optimizing resources and reducing non-quality costs. Originality/value: The originality and value of this study lies in the conceptual and practical approach applied to logistics quality management in an auto parts industry, highlighting the analysis of specific indicators. By integrating theoretical concepts and management practices, the work offers a strategic and applied vision of how logistics can be used as a competitive differentiator. In addition, the study contributes to the academic and business field by providing concrete actions for cost mitigation and continuous improvement, reinforcing the importance of innovation and training in the organizational culture.

Developing a Supportive Organisational Culture for Continuous Improvement in Manufacturing Firms in Saudi Arabia

2025-06-24

Adel Algethami , Fadi Assad , John Patsavellas +1 more | Administrative Sciences

Continuous improvement (CI) is vital for Saudi manufacturing firms to remain competitive in the global market. However, cultural factors significantly influence CI adoption. This qualitative study, involving 28 interviews and … Continuous improvement (CI) is vital for Saudi manufacturing firms to remain competitive in the global market. However, cultural factors significantly influence CI adoption. This qualitative study, involving 28 interviews and focus groups with employees from five local manufacturing firms, explored these factors. Seven key cultural themes emerged, including communication, employee wellbeing, talent management, ethics, top management support, organisational learning, and compliance. A conceptual framework was developed to assess a firm’s cultural proximity to an ideal CI state. This framework integrates a diagnostic tool to guide firms in evaluating their cultural landscape and implementing targeted interventions for successful CI adoption. Future research should explore the long-term impacts of cultural shifts on performance and competitiveness.

Factors affecting customer satisfaction with logistics service quality in Nam Tu Liem District

2025-06-24

Nguyễn Quang Huy | World Journal of Advanced Research and Reviews

In the face of intensifying competition from international logistics providers, customer satisfaction has emerged as a crucial determinant of success for domestic logistics firms in Vietnam, particularly in Nam Tu … In the face of intensifying competition from international logistics providers, customer satisfaction has emerged as a crucial determinant of success for domestic logistics firms in Vietnam, particularly in Nam Tu Liem District. This study investigates the key factors influencing customer satisfaction with logistics service quality in the district. Using a quantitative approach, data were collected from 137 logistics service users through structured questionnaires. The SERVQUAL model was adapted and validated using Cronbach's Alpha, Exploratory Factor Analysis (EFA), correlation analysis, and multiple linear regression. The findings reveal five significant factors—service capacity, price, information quality, trust, and tangibles—that positively affect customer satisfaction. These results offer a reliable measurement framework for logistics service evaluation and provide practical implications for enhancing customer satisfaction in Vietnam's growing logistics industry.

Correction: Exploring the impact of total quality management initiatives on construction industry projects in Pakistan

2025-06-23

Nimra Afzal , Aamer Hanif , Muhammad Rafique | PLoS ONE

[This corrects the article DOI: 10.1371/journal.pone.0274827.]. [This corrects the article DOI: 10.1371/journal.pone.0274827.].

Performance, integration and dynamic capabilities in supply chains: an interpretive investigation of their relationships

2025-06-23

Sa Thin Wetsandornphong , Richard S. Farr , Julian Coleman +2 more | Supply Chain Management An International Journal

Purpose The purpose of this paper is to investigate and provide in-depth understanding of the relationships between performance, integration and dynamic capabilities in the supply chain domain. The motivation of … Purpose The purpose of this paper is to investigate and provide in-depth understanding of the relationships between performance, integration and dynamic capabilities in the supply chain domain. The motivation of the study was that their combined relationships have not been explored, although they are closely related. Design/methodology/approach Using multiple-case study research, data were gathered from practitioners in three distinct supply chains, achieving variation and diversity of cases. Several key grounded theory coding techniques and features were drawn upon for data coding, complementing the interpretive research. Findings Sustainable performance is a trajectory – a trend believed to be a change catalyst in contemporary supply chain performance management and managing this requires a focused approach to developing integration and dynamic capabilities. The findings also revealed a cyclical approach to achieving robust supply chain performance rather than a purely linear view. Performance was found to depend upon input rather than output, informing the development of integration and dynamic capabilities. Research limitations/implications Although the research is theoretically substantiated, the relationships of the phenomena can be tested to achieve statistical generalisation. Practical implications The research provides insights for managers to improve sustainable supply chain performance using targeted integrative efforts while considering a special form of capability. This helps firms capitalise on efficiency while driving innovation, excelling in a changing business environment via an empirically grounded yet practitioner-friendly model. Originality/value An emerging conceptual framework was developed, contributing to an extension of a middle-range theory. Using explanatory research to uncover the depth and richness of the phenomena under investigation is a novel approach, more common in quantitative studies.

Bulanık AHP ile Maliyet Yönetiminde Dijitalleşmeye Geçişi Etkileyen Faktörlerin Analizi ve Faktör Ağırlıklarının Sektörlere Göre Sıralanması

2025-06-23

Rozi Mizrahi , Aygülen Kayahan Karakul , Fidan Akay +1 more | Yönetim ve Ekonomi Dergisi

Dijitalleşme sürekli ve hızlı bir şekilde gelişerek hayatın her alanında yer almaya başlamıştır. Dijitalleşme beraberinde birçok dijital uygulamayı getirmiştir. Yapay Zekâ, Nesnelerin İnterneti, Dijital İkiz, Block Zinciri, Bulut Bilişim gibi … Dijitalleşme sürekli ve hızlı bir şekilde gelişerek hayatın her alanında yer almaya başlamıştır. Dijitalleşme beraberinde birçok dijital uygulamayı getirmiştir. Yapay Zekâ, Nesnelerin İnterneti, Dijital İkiz, Block Zinciri, Bulut Bilişim gibi dijitalleşmeyi oluşturan yazılım ve uygulamaların ortaya çıkması hem günlük hayatı hem de iş süreçlerini etkilemiştir. Bu çalışmada dijitalleşmenin maliyet yönetimine etkisi üç temel sektör olan Üretim, Ticaret ve Hizmet sektörleri açısından sıralanmıştır. Bu kapsamda sıralamanın neye göre yapılacağını belirlemek için öncelikle literatür incelenerek dijitalleşmenin maliyet yönetimine etkisinin değerlendirilebileceği kriterler belirlenmiştir. Çalışmada kullanılan yöntem, birden çok ölçüte göre birden çok alternatifin sıralanmasını gerektiren problemler için kullanılan Çok Kriterli Karar Verme (ÇKKV) yöntemi olan Bulanık Analitik Hiyerarşi Prosesi (BAHP)’dir. Çalışmada literatür taraması ile belirlenen kriterler araştırma kapsamında uzman olarak belirlenmiş olan üç karar verici tarafından Saaty ölçeğine göre değerlendirilmiştir. Çalışmanın uygulama kısmında elde edilen sonuçlara göre, ana kriterler içinde İşletme İçi Faktörlerin ağırlığı %89 İşletme Dışı Faktörlerin ağırlığı ise %11 olarak bulunmuştur. Alt kriterlerin karşılaştırılmasının sonucunda en etkili kriter olan maliyet tasarrufu %32 ile birinci sırada yer alırken; sıralamayı veri analitiği (%22), uzaktan çalışma olanağı (%11), iletişim ve iş birliğinde kolaylık (%10), bireysel hataları önlemesi ve kullanım kolaylığı (%9), yasal mevzuat değişiklikleri (%7), zaman tasarrufu (%5) ve son olarak küresel rekabet ortamı (%4) kriterleri takip etmektedir. Kriterlere göre alternatiflerin karşılaştırılmasında ise birinci sırada hizmet sektörü (%59) yer almakla beraber maliyet yönetiminde dijitalizasyona geçişte en çok etkilenen sektör olduğu ortaya çıkmıştır. İkinci sırada ticaret sektörü (%35), üçüncü sırada ise üretim sektörü (%6) yer almıştır. Anahtar Kelimeler: Dijitalleşme, Maliyet Yönetimi, Dijital Dönüşüm, Bulanık AHP JEL Sınıflandırması: C19, C44. M15, M41

Aumento de 20% na produtividade da indústria de produtos sanitários utilizando Lean Manufacturing

2025-06-23

Monique de Oliveira | STUDIES IN ENGINEERING AND EXACT SCIENCES

Este artigo apresenta os resultados de um projeto de melhoria contínua implantado em uma indústria de produtos sanitários que resultou em um aumento de 20% na produtividade da linha. A … Este artigo apresenta os resultados de um projeto de melhoria contínua implantado em uma indústria de produtos sanitários que resultou em um aumento de 20% na produtividade da linha. A metodologia aplicada foi baseada nos princípios do Lean Manufacturing, com foco na eliminação de desperdícios, padronização de processos, nivelamento de produção e engajamento das equipes operacionais. O projeto foi motivado pela necessidade de melhorar a eficiência da produção sem expandir recursos físicos ou humanos, enfrentando desafios como alta variabilidade de SKUs, setups frequentes e perdas por retrabalho. Foram utilizadas ferramentas consagradas como VSM (Value Stream Mapping), 5S, SMED e eventos Kaizen, que permitiram a identificação e eliminação de desperdícios ao longo do processo. A execução do projeto seguiu uma abordagem estruturada, iniciando pelo mapeamento do fluxo atual de valor, seguido por ações direcionadas à redução de tempos improdutivos, reorganização do layout e capacitação das equipes operacionais. Como resultado, observou-se não apenas o aumento da produtividade, mas também melhorias no tempo de setup, redução de retrabalhos e maior engajamento da equipe de produção. Os resultados reforçam a aplicabilidade e os benefícios do Lean Manufacturing na indústria química leve, mesmo em ambientes com alta complexidade sanitária e diversidade de produtos.

Different strategies of cross-channel integration and their effects on intra-channel manufacturer and distributor relationships

2025-06-23

Jianqi Liu , Guijun Zhuang , Yong He +1 more | Journal of Business and Industrial Marketing

Purpose This study aims to introduce three cross-channel integration strategies − cross-channel consistency, sharing and collaboration − and examine whether and how they have different impacts on intra-channel manufacturer and … Purpose This study aims to introduce three cross-channel integration strategies − cross-channel consistency, sharing and collaboration − and examine whether and how they have different impacts on intra-channel manufacturer and distributor relationships and intra-channel cooperative performance. Design/methodology/approach This study designed a questionnaire and collected data from 246 manufacturers. The structural equation modeling approach is used to test hypotheses. Findings The results suggest that, first, cross-channel consistency has a negative effect on intra-channel conflict though having a nonsignificant effect on intra-channel coordination. Second, cross-channel sharing has a positive effect on intra-channel coordination and a negative effect on intra-channel conflict, respectively, which in turn enhances intra-channel cooperative performance. Third, cross-channel collaboration has a positive effect on intra-channel coordination which improves intra-channel cooperative performance, while it also has a positive effect on intra-channel conflict which either reduces or has no effect on intra-channel cooperative performance. Practical implications This study offers managers actionable insights by identifying different effects of the three cross-channel integration strategies on intra-channel manufacturer−distributor relationships and providing guidance for selecting appropriate strategies to enhance intra-channel cooperative performance. Originality/value This study separately examines the three cross-channel integration strategies and uncovers their different effects on intra-channel manufacturer and distributor relationships, a key consequence that has received limited attention in prior research.

Peran Manajemen Logistik dalam Meningkatkan Kualitas Pelayanan Kesehatan di Rumah Sakit Umum Sundari

2025-06-23

Indah Fadillah , Sumi Fitri Winanti , Sari Wulan +2 more | Jurnal Ilmiah Kedokteran dan Kesehatan

Quality health services are a basic right of the community and it is the responsibility of health institutions to fulfill them. Sundari General Hospital as one of the main health … Quality health services are a basic right of the community and it is the responsibility of health institutions to fulfill them. Sundari General Hospital as one of the main health service providers in its area also faces challenges. This study aims to analyze the role of logistics management in improving the quality of health services at Sundari General Hospital. This study uses a qualitative approach that aims to describe the role of logistics management in improving the quality of health services at Sundari General Hospital. The study shows that the distribution of medical logistics at Sundari General Hospital uses a one-stop system with a pharmacy installation as a distribution center for centralized stock control and coordination between units. A flexible logistics management system is implemented with the FIFO and FEFO methods for stock rotation, supported by standard warehouse facilities, thus maintaining the quality and availability of drugs and medical devices for optimal service. Based on the results of the study, logistics management at Sundari General Hospital has been shown to play an important role in improving the quality of health services.

Beyond individual skills: cultivating competence synergies in Thai automotive production

2025-06-23

Noppong Saicharoen , Chin Eang Ong , Kwok Hung Lau +1 more | Employee Relations

Purpose Production employees and their competences are pivotal in the generation of value and shaping human resource management strategies for small and medium-sized manufacturing enterprises (SMEs) operating within the supply … Purpose Production employees and their competences are pivotal in the generation of value and shaping human resource management strategies for small and medium-sized manufacturing enterprises (SMEs) operating within the supply chain. This study aims to understand and model how individual competences of production employees are developed and utilized within SMEs in the Thai automotive sector, highlighting the role these competences play in enhancing organizational competitiveness. Design/methodology/approach Employing a grounded theory methodology, this study analyzes data from in-depth interviews with 30 participants—10 owners and 20 production employees. The research systematically categorizes competences and investigates their synergistic effects on organizational performance. Findings The result identifies key competences of production employees, such as inquisitiveness, functional, emotional intelligence, and integration competences. It is found that these competences, when combined, lead to synergistic effects that have the potential to enhance employee performance and organizational efficiency. Originality/value The study provides novel insights into the competence-based theory of firm competitiveness in emerging markets by demonstrating how individual competences of production employees interact to produce greater collective capabilities within SMEs.

How buyer-driven knowledge transfer activities affect supplier transparency in the food supply chain

2025-06-23

Jing An , Suicheng Li , Jianqi Qiao +1 more | International Journal of Physical Distribution & Logistics Management

Purpose The lack of transparent suppliers on the part of the buyer has caused significant reputational and economic losses for focal firms. Therefore, it is increasingly crucial to gain supplier … Purpose The lack of transparent suppliers on the part of the buyer has caused significant reputational and economic losses for focal firms. Therefore, it is increasingly crucial to gain supplier support and response to enhance supply chain transparency in buyer-supplier relationships. However, the underlying impact mechanism of buyer-driven knowledge transfer activities on supplier transparency remains unclear. Thus, this study aims to utilize social exchange theory to reveal the impact mechanism of buyer-driven knowledge transfer activities on supplier transparency. Design/methodology/approach Based on structural equation modelling and regression analysis, data we collected from 408 food suppliers using a survey method to test the mediation model. Findings The findings of the study indicate that buyer-driven knowledge transfer activities not only have a direct positive impact on supplier transparency but also indirectly enhance it through supplier-perceived relationship transparency and the expected accessibility of buyer resources. Originality/value This study reveals the underlying impact mechanism of buyer-driven knowledge transfer activities on supplier transparency. It provides a new perspective from the supplier’s point of view to explore the impact mechanism of buyer behavior on supplier transparency. This not only contributes to a better understanding of the critical success path to enhance supplier transparency but also provides theoretical guidance for supply chain managers to enhance supply chain transparency and reduce the ripple effects of risks.

Customer Satisfaction and Customer Loyalty at Jayashree Textiles

2025-06-21

P Vakula Kumari | INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT

This study seeks to discuss the interdependent relationship between the customer satisfaction and customer loyalty in the case of Jayashree Textiles, which is one of the units of Grasim Industries … This study seeks to discuss the interdependent relationship between the customer satisfaction and customer loyalty in the case of Jayashree Textiles, which is one of the units of Grasim Industries in the AdityaBirla Group. The realization that customer satisfaction does not just mean the level at which a business provides services but it also contributes to the long-term development of the business leads to this mixed method approach with structured interviews and a survey using questionnaires. Among the 50 sent surveys, 30 valid surveys were examined to determine the effect of satisfaction on repeat buying behavior and brand advocacy. The research shows that customer satisfaction correlates with brand loyalty which implies that positive customer service experiences that occur regularly, individual engagement and relationships characterized by trust enable customer retention to a considerable extent. Further, the paper highlights why appropriate handling of complaints, employee engagement and the customer driven innovation are key to the attainment of sustainability in loyalty. These insights offer Jayashree Textiles a set of strategies to improve further on their service criteria and customer relations in an ever competitive textile industry. Keywords- Customer Satisfaction, Customer Loyalty, Jayashree Textiles, Relationship Marketing, Service Quality, Brand Advocacy, Textile Industry

Kurumsal İç Değerlendirme Raporları Ne Anlatıyor? Tam Akredite Üniversitelerin İçerik Analizi

2025-06-20

M. Aydin , Elif Yıldırım | Üniversite Araştırmaları Dergisi

:Yükseköğretimde kalite güvencesi, kurumların rekabet gücünü artırmasının yanı sıra öğrenci, akademisyen ve toplum nezdinde güven yaratması açısından kritik öneme sahiptir. Bu çalışma, Türkiye’de yükseköğretim Kalite Kurulu tarafından 2025 yılı Şubat … :Yükseköğretimde kalite güvencesi, kurumların rekabet gücünü artırmasının yanı sıra öğrenci, akademisyen ve toplum nezdinde güven yaratması açısından kritik öneme sahiptir. Bu çalışma, Türkiye’de yükseköğretim Kalite Kurulu tarafından 2025 yılı Şubat ayına kadar tam akreditasyon almış 19 devlet Üniversitesinin Kurumsal İç Değerlendirme Raporlarını içerik analizi yöntemiyle incelemektedir. Araştırmada, Üniversitelerin kalite güvencesi sistemlerine ilişkin güçlü yönleri, ortak uygulamaları ve gelişime açık alanları belirlemek amaçlanmıştır. Bulgular, kalite yönetimi süreçlerinde eylem planı, paydaş katılımı ve stratejik planlamanın yaygınlaştığını; ancak süreç belgeleri, ISO standartları, dijitalleşme ve toplumsal katkı faaliyetlerinin izlenmesinde kurumlar arası farklılıkların sürdüğünü göstermektedir. Özellikle liderlik, yönetişim ve öğrenci destek mekanizmalarının kalite süreçlerine entegrasyonu açısından örnek uygulamalara rastlanmıştır. Sonuç olarak, tam akreditasyon sürecinin kalite kültürünün kurumsallaşmasına katkı sunduğu; ancak bu sürecin sürdürülebilirliği için daha kapsayıcı, dijital ve paydaş odaklı yaklaşımlara ihtiyaç duyulduğu belirlenmiştir.

Reducing Defects during Wrapping Process in Plastic Straw Manufacturing: A Six Sigma DMAIC Approach with FMEA Prioritization

2025-06-20

Chaterine Alvina Prima Hapsari , Ahmad Mumtaza , Ary Arvianto +1 more | World Journal of Advanced Research and Reviews

Quality is a crucial element in maintaining competitiveness within the manufacturing industry, especially in high-demand and globally competitive sectors, such as the production of plastic straws. Consistently meeting quality standards … Quality is a crucial element in maintaining competitiveness within the manufacturing industry, especially in high-demand and globally competitive sectors, such as the production of plastic straws. Consistently meeting quality standards is essential for ensuring customer satisfaction, minimizing waste, and improving production efficiency. Inconsistent quality can lead to increased production costs, loss of customer trust, and reduced market competitiveness. This study examines quality control in the plastic straw production process at PT. XYZ by using the Six Sigma approach, specifically applying the DMAIC method. The research addresses recurring quality issues in the form of product defects that exceed the company’s 1% maximum allowable reject rate, particularly in the wrapping process. In the Define phase, the wrapping process was identified as the Critical to Quality (CTQ) point contributing most significantly to overall defects. The Measure phase revealed a Defects Per Million Opportunities (DPMO) of 2,558.08 and an average sigma level of 4.3, showing a process with moderate capability. The Analyze phase used a Fishbone diagram to identify root causes of defects across five main factors: man, machine, method, material, and environment. The Improve phase applied Failure Mode and Effects Analysis (FMEA) to prioritize risks and suggest corrective actions based on their Risk Priority Number (RPN) values. The findings highlight that systematic analysis using Six Sigma tools effectively identifies critical quality problems and proposes targeted improvement strategies. Moreover, the results propose actionable recommendations focused on supplier quality, machine maintenance, operator training, and component reliability to address defects that occur during the wrapping process

Re-Designing Business Process Models for Enhancing Sustainability in Spinach Production Through Lean Tools with Digital Transformation

2025-06-20

Juan Camilo Cordoba Guerra , Gomez Palomino , Orkun Yıldız +2 more | Sustainability

This study addresses rising sustainability demands in the agro-industry by examining how data-driven approaches can reduce inefficiencies, waste, and poor resource use in spinach production. It investigates the impact of … This study addresses rising sustainability demands in the agro-industry by examining how data-driven approaches can reduce inefficiencies, waste, and poor resource use in spinach production. It investigates the impact of Total Productive Maintenance (TPM), First-In–First-Out (FIFO), process standardization, and circular economy practices—enhanced through digital transformation—on operational efficiency in a Peruvian agro-industrial firm. An exploratory case study was conducted using pilot implementations, direct observation, and quantitative analysis. Statistical tools, including Holt–Winters forecasting, were applied to assess the effectiveness of the interventions. Digital technologies supported data collection, traceability, and decision-making. An exploratory case study was conducted using pilot implementations, direct observation, and quantitative analysis. The integration of digital tools with lean and circular practices supports sustainable agro-industrial supply chains, contributing to food security and socio-economic resilience. This research offers a holistic, data-driven framework that aligns operational excellence with sustainability and digital innovation. Findings are based on a single case, limiting their generalizability. Broader applications and long-term effects warrant further study. Practitioners should adopt system-thinking approaches integrating digital, lean, and circular strategies. Future research should explore scalability, cost-efficiency, and policy support mechanisms.

Types of waste in higher education institutions based on the lean system: development of an assessment instrument

2025-06-20

Patrícia Inês Schwantz , Leander Luiz Klein , Alex Douglas +1 more | International Journal of Sustainability in Higher Education

Purpose This study aims to build an instrument to assess and measure the types of waste in higher education institutions (HEIs). Design/methodology/approach Three sequential procedures were performed. First, the authors … Purpose This study aims to build an instrument to assess and measure the types of waste in higher education institutions (HEIs). Design/methodology/approach Three sequential procedures were performed. First, the authors conducted a focus group with six managers from an HEI in southern Brazil. Second, they conducted six interviews with professors with experience in the studied subject. Third, they conducted two Delphi rounds to improve and refine the instrument with 22 experts from Brazil and other countries. Findings From the interviews and the focus group, an initial instrument composed of 83 waste items was obtained. After the two Delphi rounds, a refined instrument with 60 items divided into nine waste categories (the seven classic types of waste, waste of knowledge and bureaucracy) was obtained. Originality/value This study will provide validation of a clear and structured instrument to assess the types of waste in HEIs. Such an instrument helps managers identify, select and prioritize the types of waste that may offer opportunities for rapid improvement in both academic and administrative activities. Thus, the culture of waste reduction is easily disseminated among people and assists in pursuing operational excellence.

Deploying Lean Six Sigma to Improve Assembly Precision of NEV Component: Evidence from Chinese SME

2025-06-20

Yingxue Ren , Baoping Zhang , Min Zhang +2 more | Quality and Reliability Engineering International

ABSTRACT Unsatisfactory assembly precision has been a persistent quality problem in the automotive industry. This paper aims to deploy the Lean Six Sigma (LSS) methodology to facilitate improvements in assembly … ABSTRACT Unsatisfactory assembly precision has been a persistent quality problem in the automotive industry. This paper aims to deploy the Lean Six Sigma (LSS) methodology to facilitate improvements in assembly precision for a component manufacturer in the new energy vehicle (NEV) industry, from the perspective of Chinese small and medium‐sized enterprises (SMEs). The case study method was chosen for this purpose. The Six Sigma‐based framework of the Define‐Measure‐Analyze‐Improve‐Control (DMAIC) methodology was adopted. Critical steps and significant factors were identified to detect the quality problem and improve the low assembly precision. The results provided solid evidence of how LSS can be successfully applied as a first step in SME. Our findings showed that heating temperature, preservation time, and installation time were significant factors hindering assembly precision. The results indicated that establishing a quality team with qualified employees was necessary to sustain continuous improvement. Our case study enriches the literature with empirical insights on how LSS implementation in NEV component manufacturing can be approached from the unique perspective of Chinese SMEs. These insights can be applied to demonstrate how SMEs respond to new technologies or practices when quality improvement is needed.

Organizational Financial Performance in the Context of Sustainability: A Form of Transparency in the Financial Performance of Business Entities

2025-06-20

Abdul Fatah Hassanudin | Outline Journal of Management and Accounting

Financial performance reporting in the context of sustainability has become increasingly important in recent years. This study aims to analyze the role of financial perfomance evaluation in the context of … Financial performance reporting in the context of sustainability has become increasingly important in recent years. This study aims to analyze the role of financial perfomance evaluation in the context of business sustainability. The results show that financial performance evaluation not only assesses current operational effectiveness but also serves as a predictor of business sustainability in the future. In the context of business sustainability, financial performance evaluation not only measures financial output but also efficient resource management. An Inclusive and comprehensive approach is needed to connect these two aspects. This reaseach is expected to provide guidance for business practitioner and polcymakers in formulating sustainability strategies that are integrated with their financial performance evaluation.

SCRUTINIZING SUPPLY CHAINS: THE LOG4SHELL CRISIS AND LESSONS FOR FUTURE PREPAREDNESS

2025-06-20

Sri Keerthi Suggu | INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING & TECHNOLOGY

Modelo Gerencial Integrado de Lean Manufacturing para Mejorar la Eficiencia en Logística Inversa del Caucho

2025-06-20

Leonel Gonzalo Briceño de los Santos | Ciencia Latina Revista Científica Multidisciplinar

Este documento se enfoca en el diseño de un modelo para la aplicación de herramientas de lean manufacturing en la logística inversa del caucho, con el objetivo de optimizar el … Este documento se enfoca en el diseño de un modelo para la aplicación de herramientas de lean manufacturing en la logística inversa del caucho, con el objetivo de optimizar el uso del producto y mejorar la eficiencia operativa de las actividades en el municipio Villavicencio-Colombia. Esta disciplina de la logística presenta desafíos significativos, debido a la necesidad de gestionar eficazmente el producto una vez culminada su vida útil, minimizando su impacto dentro de los diferentes ecosistemas y maximizando su valor económico. Métodos. El estudio se desarrolló utilizando un enfoque mixto, con un alcance descriptivo, que combinó métodos cualitativos (entrevistas semiestructuradas) y cuantitativos (cuestionarios) para recopilar datos sobre los procesos actuales, identificar áreas de mejora y proponer un modelo integrado de lean manufacturing adaptado al contexto local. Resultados. El modelo desarrollado incluye la implementación de herramientas como flujo continuo, justo a tiempo (JIT) y mejora continua (Kaizen), estrategias diseñadas para optimizar la gestión de residuos de caucho desde la recolección del producto para luego proceder a su posterior procesamiento. Conclusión. Una vez identificadas las áreas susceptibles a mejoras se efectuó una propuesta de modelo piloto el cual se aplicó en el primer eslabón del proceso (la recolección del producto) esto con el objetivo de caracterizar las actividades realizadas luego de que el caucho culmina su vida útil y es considerado un desecho para los establecimientos encargados del reemplazo de este.

Sürdürülebilir Kalite Güvencesi için Sistematik Bir Sürekli İyileştirme Aracı: Gazi Üniversitesi Kalite İyileştirme Planı

2025-06-20

Hafize Nurgül Durmuş Şenyapar , Ramazan Bayındır | Üniversite Araştırmaları Dergisi

Bu çalışmanın amacı, sürdürülebilir kalite güvencesi çalışmalarında sistematik iyileştirme aracı olarak örnek uygulama olma potansiyeli taşıyan Gazi Üniversitesi Kalite İyileştirme Planının (GÜ-KİP) hazırlık, güncelleme ve izleme süreçlerinin incelenmesi ve bu … Bu çalışmanın amacı, sürdürülebilir kalite güvencesi çalışmalarında sistematik iyileştirme aracı olarak örnek uygulama olma potansiyeli taşıyan Gazi Üniversitesi Kalite İyileştirme Planının (GÜ-KİP) hazırlık, güncelleme ve izleme süreçlerinin incelenmesi ve bu sayede Türk yükseköğretim sisteminde planlı iyileştirme süreçlerinin yaygınlaştırılmasının desteklenmesidir. Nitel bir desenle tekli durum çalışması stratejisi ile yürütülen bu araştırmada, Kurumun güçlü yönlerini sürdürülebilir kılmak, gelişmeye açık alanları belirleyerek bu alanlarda ilan edilmiş faaliyetlerle iyileştirmeler yapmak ve tüm süreci kanıtlanabilir bir şekilde raporlamayı amaçlamak üzere 2021 yılından bu yana kullanılmakta olan GÜ-KİP incelenmiştir. Kurumsal değerlendirme raporları, paydaş anketleri, iç ve dış paydaş görüşleri gibi zengin dayanaklarla geliştirilen, sorumlusu ve takvimi belirlenmiş iyileştirme faaliyetlerinin sistematik uygulama ve izleme mekanizmalarını geliştiren Planın, kurum genelinde uygulanması ve izleme sonuçlarının raporlanması sayesinde PUKÖ çevrimlerinin kapatılması güvence altına alınmaktadır. GÜ-KİP süreçlerinin kapsamlı bir şekilde ele alındığı bu çalışmada YÖKAK öncülüğünde kalite iyileştirme planlarının yaygınlaştırılması, bu amaçla ulusal düzeyde rehber belgelerin hazırlanması ve uygulanmasını destekleyecek eğitim programlarının geliştirilmesi önerilmektedir. Kurumsal akreditasyon ve program akreditasyonunun stratejik öncelikler içine girdiği Türk yükseköğretim sisteminde, Gazi Üniversitesi Kalite İyileştirme Planı benzeri sistematik iyileştirme araçların yaygınlaştırılması, hem üniversitelerin kurumsal kalite güvencesi çalışmalarını destekleyecek hem de Kaizen felsefesinin içselleştirilmesiyle gelecek nesiller için sürekli gelişen kurumlarda eğitim alma olanağı sağlayacaktır.

Lean and Green: The Impact of Lean Production Systems on Sustainability in the Manufacturing Sector

2025-06-20

Paul Dung Gadialdean , Ng Wei Chien , Asato Kojima +4 more | International Journal of Tourism and Hospitality in Asia Pasific

This paper analyzes the impact of the Toyota Production System (TPS) on market expansion and brand value by increasing efficiency and addressing environmental issues. Toyota has based TPS production on … This paper analyzes the impact of the Toyota Production System (TPS) on market expansion and brand value by increasing efficiency and addressing environmental issues. Toyota has based TPS production on two fundamental principles: just-in-time (JIT) and automation. In particular, the TPS principles of waste elimination and improvement are recognized as a sustainable business model. This study investigated the impact of Toyota's production efficiency and achievement of environmental targets on the company's brand value through a quantitative approach using a questionnaire survey of 150 general consumers. The study found that the TPS, through its lean and green production methods, has changed the public's view of manufacturing sustainability and provides a valuable model for the sustainable development of the industry as a whole. Toyota's production system efficiency improvement methods and approach to environmental issues have had a very positive impact on market expansion and brand value. The findings will contribute to the promotion of Toyota's continued development in the global automotive market and the ongoing enhancement of its brand value.

Strategies for Overcoming Product Certification Challenges Faced by Food Manufacturing Small and Medium Enterprises in Tanzania

2025-06-20

Ritha Matindiko , Peresi Bulemo | Tanzania Journal of Engineering and Technology

How does the adoption of digital technologies in supply chain management enhance supply chain performance? A mediated and moderated model

2025-06-19

Farooq Ahmed Jam , İmran Ali , Norah Ali Albishri +2 more | Technological Forecasting and Social Change

The moderating role of organizational culture in the effect of lean production on operational performance

2025-06-19

Mustafa Yılmaz | International Journal of Lean Six Sigma

Purpose This study examines the impact of lean production on operational performance and assesses the role of organizational culture as a critical contextual variable in this impact. The purpose of … Purpose This study examines the impact of lean production on operational performance and assesses the role of organizational culture as a critical contextual variable in this impact. The purpose of the study is to investigate how the dimensions of organizational culture (clan culture, adhocracy culture, hierarchy culture and market culture) regulate this effect by evaluating the impact of lean production on operational performance. It is emphasized that organizational culture is a determining factor in the relationship between lean production and operational performance and that this effect may differ depending on the cultural structure of the organization. Design/methodology/approach In this study, manufacturing organizations in Turkiye that are engaged in lean production were selected as the population. A total of 112 lean production companies from the manufacturing sector participated. The survey technique was used for data collection. The moderator effect analysis was conducted using structural equation modelling with the Analysis of Moment Structures 24 statistical package. Findings The results of the study show that organizational culture is an important factor for organizations to adopt and sustain lean production processes. In particular, organizations with hierarchical and market cultures can improve their operational performance by integrating lean practices according to their cultural structure. Hierarchical cultures promote disciplined and consistent lean implementation, while market cultures foster a competitive, results-driven environment that maximizes lean efficiency. These findings highlight the importance of adapting lean strategies to fit the organizational culture for performance improvements. Research limitations/implications This study is limited by its cross-sectional design, which restricts causal inferences. In addition, the findings are based on survey data from Turkish manufacturing firms, which may limit generalizability. Future research could explore these relationships using longitudinal data and expand to different industry contexts. Practical implications The findings suggest that aligning lean production with a strong organizational culture, particularly hierarchical and market-oriented cultures, enhances operational efficiency. Managers should focus on cultural adaptation strategies to improve lean implementations and sustain performance improvements. Originality/value This study contributes to the limited literature on the moderating role of organizational culture in the relationship between lean production and operational performance. By examining different types of culture (clan, adhocracy, hierarchy and market) within the context of lean production practices, it offers an in-depth perspective on how cultural adaptation shapes the effectiveness of lean practices. The findings highlight the importance of aligning lean strategies with organizational culture, providing valuable insights into long-term performance improvement, and opening several avenues for future research.

Influence of quality management practices on organizational performance: mediating role of Industry 4.0 technologies

2025-06-19

B.S. Pandey , Manoj Kumar Khurana , S.B. Mishra | The TQM Journal

Purpose This paper examines the mediating role of Industry 4.0 (I4.0) technologies on the relationship between quality management practices (QMP) and organizational performance parameters (OPP). Design/methodology/approach A conceptual framework is … Purpose This paper examines the mediating role of Industry 4.0 (I4.0) technologies on the relationship between quality management practices (QMP) and organizational performance parameters (OPP). Design/methodology/approach A conceptual framework is proposed to test causal links between QMP, OPP and I4.0 technologies. Then, hypotheses linking QMP, OPP and I4.0 technologies were proposed and empirically tested. The data were obtained from a survey of 349 professionals working in Indian companies from the manufacturing sector. Analysis was done using the partial least square structural equation modelling technique to test this framework empirically. Findings This empirical study demonstrates that QMP has a direct and significant positive effect on OPP and I4.0 technologies and I4.0 technologies positively influence OPP. The findings also suggest that I4.0 technologies have a complementary partial mediating effect on the relationship between QMP and OPP. Originality/value This research strengthens the expanding literature on the influence of I4.0 and quality management for OPP of manufacturing industries in India.

A Meta-Analysis of "Higher Education Institutions' Adoption of TQM Practices for Quality Education"

2025-06-19

Suresh Acharya , Bharat B. Biswal , Sudhansu Sekhar Nanda | International Journal For Multidisciplinary Research

In the context of global competition, high-quality education is essential for developing human skills that meet industry needs. In order to attain these objective Total Quality Management (TQM) techniques plays … In the context of global competition, high-quality education is essential for developing human skills that meet industry needs. In order to attain these objective Total Quality Management (TQM) techniques plays a significant role. However, for optimal impact, it is crucial that TQM practices need to be uniformly implemented across all higher education institutions (HEIs).The study aims to assess the extent of TQM adoption in HEIs and evaluate the consistency of its implementation. Findings from this systematic literature review reveal that HEIs demonstrate a high adoption rate in areas such as management involvement, employee focus, and customer focus. However, the adoption rates for other TQM aspects are found to be moderate or low. Therefore, it is imperative for all HEIs to adhere to standardized criteria for implementing TQM processes. This study aims to identify gaps in TQM adoption and provide a comprehensive evaluation of its application across HEIs those work on continuous quality improvement.

Sustainable Transformation through Organizational Ambidexterity: A Supply Chain Imperative

2025-06-18

Muskan Khan , Arpana Kumari , Rudra Rameshwar +1 more | CRC Press eBooks

Supply Chain Network Design Focused on Financial Measures and Performance Metrics: A Systematic Literature Review

2025-06-18

Sina Abbasi , Çiğdem Sıcakyüz | Asia-Pacific Financial Markets

Unraveling and managing social sustainability tensions in supply chains: perspectives of small suppliers in the food processing sector

2025-06-17

Neha Uttam , Pankaj Dutta , Ashish Kumar Singh | Supply Chain Management An International Journal

Purpose Incorporating socially sustainable practices (SSPs) into supply chains often produces multiple tensions. This study focuses on the perspectives of small suppliers in a developing country’s food processing sector and … Purpose Incorporating socially sustainable practices (SSPs) into supply chains often produces multiple tensions. This study focuses on the perspectives of small suppliers in a developing country’s food processing sector and uses paradox theory to explore social sustainability tensions (SSTs) and their management strategies. Design/methodology/approach A multiple case study design is employed to collect semi-structured interviews and secondary data from seven Indian supplier firms in food supply chains. Findings The findings indicate that small suppliers perceive four types of tension (learning, belonging, organizing and performing) that contradict supply chain social sustainability (SCSS) goals. A novel tension is also identified: local clusters’ perspectives diverge from the social sustainability objectives related to wages and non-discrimination. Various strategies to address SSTs in supply chains are identified and discussed. Research limitations/implications Future research could include other stakeholders and industries to advance knowledge of SSTs and their management. Practical implications This study highlights the significance of considering paradoxes and tensions when focusing on SCSS. The insights from this research can help supply chain managers and practitioners predict, identify and handle potential SSTs resulting from implementing SSPs. Originality/value Little research has been conducted on SCSS from the paradoxical view of tension identification and management for small supplier firms in developing countries. This study broadens the understanding of tensions in upstream supply chains by revealing their causes and identifying strategies for addressing them.

The SuLo Framework: A Systematic Literature Review of Drivers and Barriers to Sustainable Logistics Practices

2025-06-17

Sara Turki Abu Tabanjeh , Christoph Pott , Christopher Reining | Sustainability

This contribution presents the SuLo (Sustainable Logistics) framework developed through a systematic literature review of the drivers and barriers to implementing sustainable sustainability in logistics, with a focus on warehousing. … This contribution presents the SuLo (Sustainable Logistics) framework developed through a systematic literature review of the drivers and barriers to implementing sustainable sustainability in logistics, with a focus on warehousing. As global trade expands, logistics operations face increasing pressure to balance economic efficiency with environmental and social responsibility. Warehousing plays a crucial role in supply chains, contributing significantly to energy consumption and greenhouse gas emissions. Despite growing interest in sustainable logistics, research on sustainable warehousing remains fragmented. This paper synthesizes the existing literature to identify key drivers, barriers, and best practices for sustainable warehousing. The findings reveal that regulatory policies, cost savings, and stakeholder expectations are primary drivers, while high implementation costs, lack of awareness, and operational complexity hinder progress. A structured framework is proposed to guide sustainability integration, incorporating renewable energy, waste reduction, automation, and employee well-being initiatives. The study highlights the necessity of a holistic approach that aligns environmental, economic, and social dimensions. While challenges remain, sustainable warehousing offers long-term benefits, including reduced environmental impact, improved operational efficiency, and enhanced corporate reputation. In conclusion, future research should explore empirical case studies and technological innovations, particularly artificial intelligence, to further advance sustainability in warehousing.

Exploring South African automotive sector inventory management practices and systems knowledge

2025-06-17

Douglas Zvinowanda , Donna Tsakani Ncube , Chengedzai Mafini | International Journal of Advanced Business Studies

The study explores the application of inventory management practices and systems in the South African automotive sector. The study used a qualitative approach in which focus groups and semi-structured interviews … The study explores the application of inventory management practices and systems in the South African automotive sector. The study used a qualitative approach in which focus groups and semi-structured interviews were conducted on 18 supply chain professionals drawn from the automotive industry in four provinces in South Africa. ATLAS.ti software was used to analyse data. The study generated two themes of South African automotive industry stock management practices and system knowledge. These themes were labelled as inventory management practices and systems knowledge. The results revealed that South African stock management practices and systems included Always Better Control (ABC) analysis, Economic Order Quantity (EOQ) model, Just in Time (JIT) technique, Material Requirements Planning (MRP) system, and System Analysis Program Development (SAP), amongst others. The study indicated that automotive practitioners should pay attention to stock management and practices, and future studies should focus on lasting solutions identified in this study.

Transformative impact of salesforce CPQ: A cross-industry analysis

2025-06-17

Ganesh Bollina | World Journal of Advanced Engineering Technology and Sciences

This article examines the implementation and impact of Salesforce Configure, Price, Quote (CPQ) solutions across diverse industries. Through analysis of five case studies spanning video telematics, healthcare equipment, technology, renewable … This article examines the implementation and impact of Salesforce Configure, Price, Quote (CPQ) solutions across diverse industries. Through analysis of five case studies spanning video telematics, healthcare equipment, technology, renewable energy, and Software as a Service sectors, this article identifies key patterns of transformation in sales processes, operational efficiency, and business outcomes. The article reveals critical success factors, including appropriate implementation partner selection, balanced customization versus standardization approaches, and thoughtful integration with existing systems. Results demonstrate that properly implemented CPQ solutions can significantly enhance quote accuracy, reduce approval times, centralize critical data, and improve overall sales performance regardless of industry-specific challenges. The insights provided offer valuable guidance for organizations contemplating CPQ implementations, highlighting the importance of viewing such initiatives as business transformation efforts rather than merely technical deployments.

Strategies for Improving Organizational Efficiency: A Multidisciplinary Approach

2025-06-17

Alexandra Vargas Staper , A. Aldana , Jesús María Durán Cepeda | Journal of Posthumanism

Organizational efficiency represents a key objective for companies looking to stay competitive in volatile and highly demanding environments. This article presents a multidisciplinary analysis of strategies for the improvement of … Organizational efficiency represents a key objective for companies looking to stay competitive in volatile and highly demanding environments. This article presents a multidisciplinary analysis of strategies for the improvement of organizational efficiency, integrating perspectives from management, organizational psychology, industrial engineering and information technologies. Through a theoretical review and analysis of practical cases, practices such as process reengineering, transformational leadership, automation, knowledge management and adaptive organizational culture are identified and evaluated. The findings suggest that a comprehensive approach, which articulates diverse knowledge and tools, allows for a substantial and sustained improvement in efficiency levels.

Managing risks in supplier selection and order allocation

2025-06-17

Gaia Vitrano , Guido J.L. Micheli , Giuseppe Pacifico +2 more | Management Decision

Purpose Supplier Selection (SS) and Order Allocation (OA) are strategic procurement processes crucial for mitigating supply chain uncertainties and potentially becoming a competitive advantage for companies in the mitigation strategies. … Purpose Supplier Selection (SS) and Order Allocation (OA) are strategic procurement processes crucial for mitigating supply chain uncertainties and potentially becoming a competitive advantage for companies in the mitigation strategies. Most of the previous studies dealing with SS and OA focused on straight rebuy situations, while there is a limited number of studies focusing on modified rebuy and new task situations, where uncertainty is higher, and comparison between historical and new suppliers is needed in a world, where the demand for new, technologically advanced products and services keeps increasing, pushing companies to continuously search for new suppliers. Design/methodology/approach Considering this gap, this paper aims to propose a Multiple-Criteria Decision-Making (MCDM) model to compare new and historical suppliers, with limited knowledge about the new suppliers, using measurable and forecastable decision criteria through a scenario planning approach that considers decision-makers’ different risk attitudes in evaluating suppliers’ performance. The proposed model adopts the Best-Worst Method and a two-stage Linear Programming model. The effectiveness of the model has been tested in a real industrial setting. Findings This model would support companies in their decision-making process to anticipate and address potential risks inherent in SS and OA decisions, thus enhancing supply chain resilience and agility in dynamic market environments. Originality/value The proposed model, requiring minimal computational resources, is accessible to a broad range of companies. It fills a literature gap by enabling comparison between new and historical suppliers in modified rebuy and new task situations, where uncertainty is higher, thereby enhancing supply chain decision-making.

Modelling Supply Chain Measurement in Omni-Channel Supply Chain

2025-06-17

Jirapan Liangrokapart , Sukanya Prakongwittaya | Operations Research Forum

Impact of workspace quality on knowledge workers: a toolkit for human resource management

2025-06-17

Taran Kaur , Priya Solomon | Facilities

Purpose The efficient use of intellectual capital and human resource knowledge is directly related to a company’s competitive value. This study aims to analyze property management (PM) strategies for managing … Purpose The efficient use of intellectual capital and human resource knowledge is directly related to a company’s competitive value. This study aims to analyze property management (PM) strategies for managing the service quality of workplace facilities based on sustainability dimensions that contribute to the knowledge management (KM) system in India. Design/methodology/approach This study advances existing literature by incorporating sustainability dimensions into the traditional SERVQUAL framework for assessing workplace service quality, distinguishes itself from prior studies by adopting a postpandemic lens focused on the Indian IT sector and develops the novel PROP-QUAL model to enhance knowledge management among knowledge workers in IT workspaces. Findings The result of this research study is the property services model for KM in the IT industry. This model provides insights into how workplace service quality can enhance knowledge sharing during and after the COVID-19 pandemic, contributing to human resource management strategies. Originality/value This paper distinguishes itself from prior studies, particularly Kaur and Solomon (2022), by expanding on the role of PM in knowledge worker productivity within IT firms, with a unique focus on sustainable dimensions and postpandemic workplace transformations. This study advances existing literature by integrating into the traditional SERVQUAL framework sustainability dimensions for assessment of workplace service quality; differentiating from prior studies itself through a postpandemic lens on the Indian IT sector; and developing the novel PROP-QUAL model to augment KM among knowledge workers in IT workspaces. The model demonstrates how the quality of property services meets the needs of knowledge workers in Indian IT companies for human resource management and provides knowledge-sharing procedures during and after the COVID-19 pandemic.

AI-Enhanced Lean-EVM Framework for Railway Infrastructure Delivery: Integrating WBS, LPS, LBMS, and Deep Learning

2025-06-17

Vishal Kumar Chaudhary | International Journal for Research in Applied Science and Engineering Technology

Railway construction often feels like orchestrating dozens of moving pieces—earthworks, track-laying, Bridges, approach roads, signalling—scattered over many kilometres. Traditional tools such as Work Breakdown Structures and Earned Value Management give … Railway construction often feels like orchestrating dozens of moving pieces—earthworks, track-laying, Bridges, approach roads, signalling—scattered over many kilometres. Traditional tools such as Work Breakdown Structures and Earned Value Management give teams clear budgets and high-level timelines, but they struggle to reflect what’s happening daily. Lean approaches like the Last Planner System and Location-Based Management System bring in weekly commitments and spatial flow-line charts. Yet, they still rely on manual updates and can’t foresee emerging problems. In this paper, we weave these methods within a digital-twin environment and layer on artificial intelligence to bridge that gap. We first map the entire corridor into zones, assign each task a budget and schedule, and generate classic S-curves for cost and progress. Simulated lean checkins capture crew commitments and roadblocks weekly, while flow-line charts visualize how far each crew has advanced along the track. Behind the scenes, a language model reads meeting notes and field logs to flag new risks, a deep-learning network learns from past cost, schedule, and flow-line data to forecast future performance and a lightweight neural detector watches for early signs of bottlenecks. Our paradigm provides a theoretical path towards location-aware, real-time decision assistance by conceiving Schedule Performance Index (SPI), Cost Performance Index (CPI), and Percent Plan Complete (PPC) as elements of a single digital twin. Through the conversion of scattered data into coherent advice, this integration promises to balance contractual rigour with flow-centric reactivity, maintaining linear infrastructure delivery in line with both financial and geographical goals.

Optimizing Supply Chains

2025-06-16

Hossein Talebzadeh , Amirmohammad Fattahiamin , Mohammad Talebzadeh +3 more | Tehnički glasnik

The performance of supply chains is directly impacted by overarching strategies and management paradigms. Success in the contemporary business landscape necessitates a comprehensive perspective that caters to the diverse needs … The performance of supply chains is directly impacted by overarching strategies and management paradigms. Success in the contemporary business landscape necessitates a comprehensive perspective that caters to the diverse needs of the market. The LARG (Lean-Agile-Resilient-Green) paradigm stands out as a versatile solution capable of addressing various concerns within the supply chain. This study introduces an innovative integrated framework for the implementation of the LARG supply chain, drawing upon insights from literature and expert knowledge, and encompassing 14 key factors. Subsequently, employing the grey-DEMATEL (decision-making trial and evaluation laboratory) method, we quantitatively measure the interrelations among these factors, culminating in the development of a structural model. The research findings underscore the significance of a technological approach as the most impactful factor in facilitating the LARG paradigm within the supply chain.

Dynamic Capability Drivers and Performance Outcomes of Strategic Import Planning: The Moderating Role of Organizational Resources and Market Factors

2025-06-16

Leonidas C. Leonidou , Dayananda Palihawadana , Bilge Aykol +2 more | Management International Review

Análise dos benefícios e sugestões de melhorias de processos para empresas atingirem a certificação do Sistema B

2025-06-16

Mário Fernando Mello , Guilherme Blazoudakis Büneker , Bianca Cassanego Mensch +3 more | Caderno Pedagógico

Nos últimos anos, grandes transformações no contexto mundial apontam a necessidade de olhar para os problemas ambientais e sociais. As empresas, que têm grande poder econômico e impacto no cenário … Nos últimos anos, grandes transformações no contexto mundial apontam a necessidade de olhar para os problemas ambientais e sociais. As empresas, que têm grande poder econômico e impacto no cenário mundial, são peças-chave para a resolução desses problemas e estão começando a mudar suas práticas e processos, causando menos impactos socioambientais e colaborando para um mundo mais consciente, colaborativo e sustentável. A partir disso surge a certificação do Sistema B, que reconhece empresas que colaboram para um mundo melhor. A presente pesquisa tem como objetivo propor medidas para empresas adotarem para obterem a Certificação B. O estudo foi realizado em duas empresas de ramos e tamanhos diferentes, da cidade de Santa Maria. Para a concretização da pesquisa, utilizou-se abordagem qualiquantitativa, por meio de entrevistas com os gestores das empresas analisadas e pela aplicação da Avaliação de Impacto B. Os resultados da pesquisa evidenciaram a importância da documentação de processos e da comprovação das boas práticas das empresas estudadas e que as melhorias sugeridas trazem benefícios tanto para as empresas estudadas quanto para a sociedade e para o meio ambiente como um todo.

The Mediating Role of Supply Chain Integration in the Relationship between TQM and Innovation Performance

2025-06-16

Ehsan Masoud , Neda Rajabani , Arash Shahin | Tehnički glasnik

The purpose of this study is to provide a theoretical framework that studies the mediating role of supply chain integration (SCI) in the relationship between total quality management (TQM) and … The purpose of this study is to provide a theoretical framework that studies the mediating role of supply chain integration (SCI) in the relationship between total quality management (TQM) and innovation performance (IP). This Practical research was done by using the descriptive-correlation method. The statistical population of the study consisted of managers of SMEs in Golpayegan industrial town in Iran. The sampling method was simple random, and 137 companies were selected to determine the sample size by G*Power software. The validity of the questionnaires was confirmed using content and construct validity, and Cronbach’s alpha was used to assess their reliability. The data was analyzed by structural equation modelling in the SMART_PLS software. The research findings showed that TQM has a significant effect on IP and SCI. The impact of SCI on IP is also significant and positive. In addition, the mediating role of SCI in the relationship between TQM and IP was confirmed.